Ame Hotel Boutique & Spa

Escape to serenity on Playa del Carmen's shores where relaxation meets rejuvenation. Let warm sunshine and tranquil vibes soothe your soul.

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Where to?

Dates

January 2026

29

February 2026

Outdoor pool, pool umbrellas, pool loungers - Ame Hotel Boutique & Spa (Playa del Carmen)

Grand Presidential Suite Hot Tub with Balcony Collection - Ame Hotel Boutique & Spa (Playa del Carmen)

Sauna, hot tub, steam room, 1 treatment room, massages - Ame Hotel Boutique & Spa (Playa del Carmen)

Executive suite with bathtub | Bathroom - Ame Hotel Boutique & Spa (Playa del Carmen)

Near Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa offers a peaceful escape with amenities like an outdoor pool, poolside bar, rooftop terrace, and Soul Spa. Attentive staff ensures memorable stays.

Excellent

Popular amenities

Free Wi-Fi
Air-conditioning
Breakfast available
Bar

Check prices for these days

Room options

All rooms

2 beds

1 bed

Showing 10 of 10 rooms

Premium bedding, down duvets, Select Comfort beds, in-room safe

Suite

28 sq m
Sleeps 2

Double Room Superior

26 sq m
Sleeps 4

Superior Double Room

Excellent

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Hypo-allergenic bedding

Premium bedding

Select Comfort bed

Down duvet

City view
40 sq m
Sleeps 4
2 Double Beds

King Suite with Balcony

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Hypo-allergenic bedding

Premium bedding

Select Comfort bed

Down duvet

City view
40 sq m
Sleeps 2
1 King Bed

Superior Double Room with Balcony

Good

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Hypo-allergenic bedding

Premium bedding

Select Comfort bed

Down duvet

Garden view
40 sq m
Sleeps 4
2 Double Beds

Executive suite with bathtub

Very good

Highlights

Furnished balcony

Private indoor hot tub

Air conditioning

Mini-fridge

LED TV

Hypo-allergenic bedding

Premium bedding

Select Comfort bed

Garden view
46 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Grand Presidential Suite Hot Tub with Balcony Collection

Exceptional

Highlights

Furnished balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Kitchenette

Full-sized fridge/freezer

LED TV

Hypo-allergenic bedding

City view
80 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Presidential

54 sq m
Sleeps 3

Suite Executive

33 sq m
Sleeps 2

Double Room Superior

26 sq m
Sleeps 4

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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Ame Hotel Boutique & Spa is near the airport and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. With snorkelling, power boating and boat tours nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide

Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida
2 min walk - 0.2 km
Quinta Alegría Shopping Mall
5 min walk - 0.5 km
Playa del Carmen Main Beach
6 min walk - 0.6 km
Mamitas Beach
6 min walk - 0.6 km
Central Square
11 min walk - 1.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.)
49 min drive

Restaurants

Starbucks
1 min walk
Amorino
1 min walk
Trattoria del Centro
2 min walk
Ah Cacao Chocolate Café
2 min walk
Micaela's
1 min walk

About this property

Ame Hotel Boutique & Spa

Upscale hotel near Quinta Avenida

Located close to Playa del Carmen Main Beach and Mamitas Beach, Ame Hotel Boutique & Spa provides a rooftop terrace, a garden and a hair salon. Indulge in a massage at Soul Spa, the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a steam room.

You'll also enjoy perks such as:

An outdoor pool, along with sunloungers and pool umbrellas
Continental breakfast (surcharge), a lift and luggage storage
A banquet hall, a 24-hour front desk and concierge services
Tour/ticket information and a front desk safe
Guest reviews say great things about the helpful staff

Room features

All guest rooms at Ame Hotel Boutique & Spa feature comforts, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning.

Other amenities include:

Hypo-allergenic bedding, Select Comfort beds and down duvets
Bathrooms with designer toiletries and showers
55-inch LED TVs with cable channels
Wardrobes/cupboards, daily housekeeping and desks

Similar properties

Pool
Free Wi-Fi
Restaurant
Air-conditioning

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Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

Full-service spa
Outdoor pool
Sauna
Steam room

Family friendly

Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Picnic area
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

Hot tub
Massage
Sauna
Spa open daily
Steam room
Treatment room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Lever door handles
Lift
Low-height bed
Low-height counter and sink
Low-height desk
Low-height door lock
Low-height view port in door
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-width doorways

More

4 floors
Banquet hall
Designated smoking areas
Mosquito nets

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Select Comfort mattress

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

55-inch LED TV with cable channels

Food and drink

Limited room service
Paper towels

More

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: MXN 2000 per stay
A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

Fee for continental breakfast: from approximately MXN 200 for adults and from MXN 200 for children
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen

Soul Beach Luxury Boutique Hotel

Soul Beach Luxury Boutique Playa del Carmen

Soul Beach Luxury Boutique

Soul & Spa Playa Del Carmen

Soul Beach Luxury Boutique Hotel Spa

Soul Beach Boutique Hotel & Spa Hotel

Soul Beach Luxury Boutique Hotel Spa Adults Only

Soul Beach Boutique Hotel & Spa Playa del Carmen

Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Ame Hotel Boutique & Spa have a pool?

Yes, this property has an outdoor pool.

Is Ame Hotel Boutique & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ame Hotel Boutique & Spa?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Ame Hotel Boutique & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Ame Hotel Boutique & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

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Ame Hotel Boutique & Spa Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Amenities

9.4

Staff & service

8.4

Property conditions & facilities

10/10 Excellent

LUCIA

18 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great Location, just a few steps fron 5th st.

Stayed 7 nights in Jan 2026

10/10 Excellent

Hany

6 Jan 2026

Very clean rooms, super friendly staff, close & convenient. Will be back

Stayed 3 nights in Jan 2026

10/10 Excellent

Olga

25 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and some rooms accessible.

Stayed 4 nights in Aug 2025

10/10 Excellent

Sandyrose

26 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love Ame! Gold find! The staff goes above and beyond. I just wish the sauna could be open more hours. They open later in the morning. Thank you!

Stayed 1 night in Dec 2025

10/10 Excellent

Uriel

20 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)

Stayed 1 night in May 2025

10/10 Excellent

Renata

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

I had a great time at this hotel! Great location and service! Pool area is a must!

Stayed 3 nights in Jan 2026

10/10 Excellent

BERENIS

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, great customer service from all staff.

Stayed 1 night in Nov 2025

10/10 Excellent

Frances

21 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Ame hotel is gorgeous. The front desk staff are just lovely . I love rooftop pool. The hotel is close to everything amazing restaurants up the block . Starbucks on the corner it’s a great location !!!

Stayed 3 nights in Dec 2025

10/10 Excellent

Susana

27 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent hotel! Loved it

Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excelente

Stayed 7 nights in Oct 2025

10/10 Excellent

Susana

20 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.

Stayed 2 nights in Aug 2025

10/10 Excellent

Olga

11 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.

Stayed 14 nights in Jul 2025

10/10 Excellent

Stephane

5 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

Perfect

Stayed 3 nights in Jul 2025

10/10 Excellent

Alma Karina

15 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

.

Stayed 3 nights in Oct 2025

10/10 Excellent

Luis Carlos

17 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Muy amables

Stayed 4 nights in Jan 2026

2/10 Terrible

Maurizio

16 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

É la seconda volta che con mia moglie andiamo in vacanza a Playa del Carmen e questa volta non siamo rimasti per niente soddisfatti della struttura che ci ha ospitato. L’hotel AME si presenta su Expedia come un 4 stelle con tutti i servizi che un hotel di quella categoria dovrebbe avere ma purtroppo non è proprio così. Le camere sono tenute male con polvere ovunque, i bagni presentano rubinetterie completamente coperte di calcare e la doccia, anche se di dimensioni generose, non ti permette di lavare solo il corpo perché ha solo il soffione principale che tra l’altro ha anche pochissima pressione. Le camere inoltre sono molto rumorose, si sente qualsiasi movimento o persona che transita nella camera sopra o di fianco o nei corridoi. I servizi di SPA e piscina sul rooftop poi sono in totale abbandono. Un vero peccato perché per la posizione e il personale della reception che è stato sempre gentile questo hotel potrebbe essere davvero un 4 stelle. Comunque non capisco come Expedia con la quale ho già prenotato diversi viaggi e non ho mai avuto problemi possa promuovere un albergo che di fatto non corrisponde alle caratteristiche citate sul sito.

Stayed 14 nights in Jan 2026

2/10 Terrible

Ibrahim

10 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Very Disappointing – Misleading Listing & Poor Service I stayed at this hotel from Dec 30–Jan 1 and booked two rooms with balcony and street view through Expedia. The experience was unacceptable. There is no real 24/7 front desk. After certain hours, only security is present. I landed around 6 PM and called the front desk many times before arrival — no one ever answered. Upon arrival, we were given rooms with a balcony but no street view, which is not what we booked or paid for. I showed them my Expedia confirmation, but they didn’t care, blamed Expedia, and then asked for $200+ per room to “upgrade” us to the exact room type we had already purchased. Basic amenities were missing — not even bottled water was provided in the room. The bathroom faucet is poorly designed and positioned so close to the sink that turning on the water causes it to splash everywhere, soaking you. Customer service was dismissive and unhelpful. This hotel clearly relies on misleading listings and inflated ratings. There are many better hotels around Quinta Avenida. Recommendation: stay away from this hotel.

Stayed 2 nights in Dec 2025