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Hotel MX portal maya

3.5 star property
Travelers can relax by the pool or explore nearby shopping in Playa del Carmen, while enjoying international cuisine throughout the day at this convenient retreat

Choose dates to view prices

Aspira Hotel in central Playa del Carmen offers a garden, outdoor pool, and two on-site restaurants serving meals from breakfast to dinner. Enjoy WiFi, express check-out, and explore Quinta Alegría Shopping Mall just steps away.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room Superior

Premium bedding, in-room safe, desk, laptop workspace

Room Superior

  • 45 sq m
  • Sleeps 4

View all photos for Family Suite -6 guests- Superior

Premium bedding, in-room safe, desk, laptop workspace

Family Suite -6 guests- Superior

  • 60 sq m
  • Sleeps 6

View all photos for Deluxe room, 1 cama

Deluxe room, 1 cama

Deluxe room, 1 cama

8.2 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
Ceiling fan
Cable channels
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
Ceiling fan
Cable channels
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room, 2 camas

Deluxe room, 2 camas

Deluxe room, 2 camas

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds OR 2 Double Beds

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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel MX portal maya is in the entertainment district and on the boardwalk. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Quinta Alegría Shopping Mall and Quinta Avenida are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
Map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710

What's nearby

  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    1 min walk - 0.1 km
  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    2 min walk - 0.2 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min walk - 0.4 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    6 min walk - 0.6 km
  • Central Square
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • Ah Cacao Chocolate Café
    2 min walk
  • Bloody Mary Food Drinks & Rock
    3 min walk
  • Starbucks
    1 min walk
  • Aldo's
    2 min walk
  • Euro Grill
    2 min walk

About this property

Hotel MX portal maya

Hotel near Quinta Alegría Shopping Mall
Located close to Quinta Avenida and Playa del Carmen Main Beach, Hotel MX portal maya provides a terrace, a garden and a bar. The on-site international cuisine buffet restaurant, La Ceiba, offers breakfast, brunch, lunch, dinner and children's meals. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby health club
  • Express check-out, a porter/bellboy and multilingual staff
  • A 24-hour front desk, tour/ticket information and luggage storage
Room features
All guest rooms at Hotel MX portal maya include perks, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 8 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 13, per pet, per night, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 8 to 20 for adults and USD 5 to 20 for children
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Aspira Hotel Beach Club Tukan
Aspira Hotel Beach Club
Hotel MX portal maya Hotel
Aspira Hotel Playa del Carmen
Hotel MX portal maya Playa del Carmen
Hotel MX portal maya Hotel Playa del Carmen

Frequently asked questions

Does Hotel MX portal maya have a pool?

Yes, this property has an outdoor pool.

Is Hotel MX portal maya pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of USD 25 per stay and a fee of USD 13 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel MX portal maya?

There is free parking nearby.

What time is check-in at Hotel MX portal maya?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel MX portal maya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel MX portal maya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel MX portal maya located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Reviews

Hotel MX portal maya Reviews

7.6

Good

8.0

Cleanliness

7.8

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 52 out of 134 reviews
Rating 8 - Good. 34 out of 134 reviews
Rating 6 - Okay. 26 out of 134 reviews
Rating 4 - Poor. 13 out of 134 reviews
Rating 2 - Terrible. 9 out of 134 reviews

Reviews

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente eelation quamity-price and ideal for goimg with your family and pet.
Stayed 1 night in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
Stayed 4 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
Stayed 4 nights in May 2024

8/10 Good

Jeffrey

Liked: Staff & service
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.
Stayed 4 nights in Aug 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great location, nice staff, clean, confortable.
Stayed 1 night in Jan 2023

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 6 nights in Jul 2024

8/10 Good

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
Stayed 7 nights in Feb 2023

10/10 Excellent

chern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC for the money
Stayed 1 night in Jan 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Aug 2024

6/10 Okay

Maria

Liked: Amenities, property conditions & facilities
Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge
Stayed 1 night in Feb 2024

6/10 Okay

CESAR

Liked: Cleanliness
Disliked: Amenities
La regadera muy mala, no había nadie al hacer check out y tuvo que venir una persona de otro hotel a realizarlo, el lavabo tapado, el baño muy incómodo con una esquina que le pusieron justo frente a la regadera, este hotel ha decaído desde que le cambiaron de nombre de Aspira a este nuevo, tenía más categoría antes
Stayed 4 nights in Nov 2025

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion limpia, con todos sus servicios. Proceso de Check in y check out muy agil.
Stayed 1 night in Nov 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general un hotel cómodo en sus habitaciónes, un elevador estaría genial
Stayed 1 night in Jun 2025

8/10 Good

Leonardo Daniel

Liked: Cleanliness, staff & service, amenities
Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.
Stayed 4 nights in May 2025

10/10 Excellent

JEAN

Buena atencion y ubicación
Stayed 3 nights in Mar 2025

10/10 Excellent

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP
Stayed 15 nights in Feb 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es cómoda y práctica la cercanía de todos los puntos de interés
Stayed 3 nights in Jan 2025

8/10 Good

Rolando

Liked: Cleanliness, property conditions & facilities, room comfort

Vacaciones

Buen hotel, buena ubicación.
Stayed 2 nights in Nov 2024

10/10 Excellent

Yarixenia

Liked: Cleanliness, staff & service, property conditions & facilities

Centrico y acogedor

Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.
Stayed 3 nights in Nov 2024

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen después de Cozumel

Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO. Habitación amplia y cómoda. No tiene ascensor.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Sep 2024

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicación, caminando llegas a puntos de encuentro con tours, 5ta avenida, muelle a Cozumel, etc. Habitaciones amplias, cómodas, limpias y tranquilas. Hemos reservado dos veces y siempre es garantía
Stayed 3 nights in Sep 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel basico, comodo, amplio y muy buena ubicación
Stayed 1 night in Sep 2024