2/5 Poor
Scott
Travelled with group
20 Apr 2022
Liked: Staff & service
Disliked: Property conditions & facilities
I have always stayed here when in Playa del Carmen and have always been very happy with the place. However, this time there were so many maintenance issues that it was not ideal. Phone in the room didn't work so I couldn't call to make reservations in the restaurants or call the front desk to ask questions or report issues. Reported this to the front desk and nothing was done. A/C didn't work and reported this every single day at the front desk. It was never fixed. Luckily it cooled off a bit at night the last couple days.
The bartenders and pretty much all the staff are amazing. Isaac is one of my favorite people there and have got to know him over the years. Always enjoy talking to him and he takes amazing care of us.
The food in the buffet has gone down hill and some of it unpalatable. The salad bar and deserts are always amazing so this was something that could be consumed.
The bars drinks all have a very odd aftertaste. I don't know what it is. If it's the mixers or what. But I tried so many drinks and couldn't find anything that was actually all that good other than a Paloma or a bourbon on the rocks.
I didn't get an opportunity to eat at the taco bar this time but it's always pretty good. I wanted to make reservations to one of the nicer restaurants but the Guest services were not there the times I went to the desk and the phones weren't working to call in. The front desk should be able to take reservations when guest services are not available.
Stayed 4 nights in Apr 2022