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Reviews of Best Western Plus Anaheim Orange County Hotel

2.5 out of 5
Best Western Plus Anaheim Orange County Hotel
Placentia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1003 reviews" "
Rating 8 - Good. 213 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Esther

Disliked: Cleanliness, property conditions & facilities
Very loud, very noisy nighttime crew very rude
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on 28 Apr 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and there is a Dennys right next door. Convenient..
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 22 Apr 2024
Thank you for your feedback, We appreciate your staying with us.

2/10 Terrible

Marta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom was stinky,unbearable smell.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 23 Apr 2024
Thank you for your feedback, we apologize for the inconvenience.

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 16 Apr 2024
Thank you for your feedback. We appreciate your staying with us.

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly helpful staff. The lady at the f front desk for check in was great. Had a wonderful and welcoming personality. Made us feel right at home.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 13 Apr 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Jeong

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and they are very kind.
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on 13 Apr 2024
Thank you for your feedback. We appreciate your stay with us.

6/10 Okay

Manya

Disliked: Cleanliness
property fine but the traveler was charged and not mt card!!
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 9 Apr 2024
Thank you for your feedback. We apologize for the inconvenience.

2/10 Terrible

Miguel

Stayed 1 night in Apr 2024
Response from Front Desk Agent on 27 Apr 2024
Thank you for your feedback, we appreciate your staying with us.

8/10 Good

roxanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was well kept
Stayed 6 nights in Mar 2024
Response from Front Desk Agent on 9 Apr 2024
We appreciate your feedback, thank you for staying with us.

8/10 Good

Esther

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
April 25 your night staff about 830 is very rude. Very noisy.
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 27 Apr 2024
We appreciate your feed back and apologize for the inconvenience.

10/10 Excellent

Sean

Stayed 1 night in Mar 2024
Response from Front Desk Agent on 19 Apr 2024
Thank You for your feedback. We appreciate your staying with us.

10/10 Excellent

rafat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quiet area, and not far from the freeway. It was clean.
Stayed 3 nights in Mar 2024
Response from Front Desk Agent on 30 Mar 2024
Thank you for your feedback, we appreciate your stay with us.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel was quiet and always clean.
Stayed 4 nights in Mar 2024
Response from Front Desk Agent on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Masayoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 30 Mar 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 26 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests

8/10 Good

Massimiliano, Los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 21 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so glad to have found this hotel. Check in and out were so easy. The people were so friendly and helpful. Our room was made every day that we were there and it was clean when we got there, the place is highly recommended.
Stayed 4 nights in Mar 2024
Response from Front Desk Agent on 19 Mar 2024
we appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Agent on 19 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
No bell hop
Stayed 3 nights in Mar 2024
Response from Front Desk Agent on 18 Mar 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Melissa, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future

8/10 Good

Olvia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quiet silence in the hotel
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left our phone chargers in the room and was disappointed that the cleaners didn’t return them to the front desk.
Stayed 2 nights in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Benvinda

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff was top notch
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

8/10 Good

Anmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and the staff was perfect , it’s just the area ,,
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 22 Feb 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities
Secure entrance for elevator rides
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.We are thrilled to hear that you enjoyed your stay with us. It is our goal to exceed the expectations of every guest, and we are delighted to know that we succeeded during your visit.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

July

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alot nicer than i expected.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 17 Feb 2024
We appreciate your feedback, Thank you for staying with us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough nice things about this property! The staff was outstanding; friendly and professional. The room was very clean, comfortable and quiet. I highly recommend.
Stayed 4 nights in Feb 2024
Response from Front Desk Agent on 15 Feb 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Alcides, Miami Lakes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 7 Feb 2024
Thank you for your feedback we appreciate your stay with us.

10/10 Excellent

Ismael, Lemon grove

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 5 Feb 2024
Thank you for your feedback, we appreciate your stay with us.

8/10 Good

Rosa Isela Bueno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on 5 Feb 2024
Thank you for your feedback, we appreciate your stay with us.

8/10 Good

Felicia

Stayed 2 nights in Jan 2024
Response from Front Desk Agent on 21 Mar 2024
Thank you for taking the time to leave us a review of your recent stay at our hotel. Your feedback is incredibly valuable to us, as it helps us continuously improve and provide the best possible experience for our guests.

10/10 Excellent

Rony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in, breakfast was amazing, extremely quiet so you can definitely get a good night’s rest
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a one night stay for a girls trip for a special night on the town. The location itself was convenient, a Denny’s right next-door. But close to the highway. The staff was super nice and helpful. The rooms were cleanly and a full service breakfast, the only complaint was not enough tables in the breakfast area. Overall a great stay
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
We appreciate your feedback, thank you for staying with us.

10/10 Excellent

Aileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Stay
This is a nice hotel to stay at. The rooms are clean and comfortable. The service provided by the staff is great and I like the included breakfast.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
Thank you for your feedback. We appreciate your staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
Thank you for your feedback. We appreciate your stay with us.

10/10 Excellent

Julia

Stayed 1 night in Jan 2024
Response from Front Desk Agent on 31 Jan 2024
Thank you for your feedback, we appreciate your stay with us.

10/10 Excellent

Johnathan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FRONT DESK AGENT on 24 Jan 2024
We appreciate your feedback. Thank you for staying with us.

6/10 Okay

Haseeb

Travelled with partner
Disliked: Amenities
Very dated rooms. Couldn’t find one usb outlet in room; in this day and age, that is almost unheard of. Peeling paint, dirty baseboards, dirty curtains, grout missing on bathtub tiles. Located next to small junkyard.
Stayed 3 nights in Jan 2024
Response from Front Desk Agent on 21 Jan 2024
We apologize for the inconvenience. Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

WILLIAM C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on 21 Jan 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

William, San Jacinto

Stayed 1 night in Jan 2024
Response from Front Desk agent on 9 Feb 2024
Thank you for your feedback. We appreciate you staying with us.

8/10 Good

Antonio

Response from Front Desk Agent on 19 Jan 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

MAYRA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing and ALL staff were very friendly. Room was very clean! A little far from everything but worth it! Bed were also very comfortable!
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 16 Jan 2024
We appreciate your feedback. Thank you for staying with us.

6/10 Okay

Jayne

Liked: Cleanliness, staff & service, room comfort
No second chances
Super friendly front desk I paid alittle more for this hotel Thinking it would be super nice but Stains in both lamp shade were kind of gross All the furniture was wore and old It was clean and the mattress was comfortable Breakfast was included run away Eggs were from power and salty Just not much to talk about Go next door to dennys They could have upgraded the food
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 15 Jan 2024
We appreciate your feedback. Thank you for staying with us. We apologize for the inconvenience.

10/10 Excellent

Carl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk Agent on 11 Jan 2024
Thank you for your feedback.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was very hard. Not comfortable at all. I was given an upgrade to a more expensive room last time I stayed, and the bed was very comfortable. I will pay more next time and get a better bed. Otherwise the hotel is a really nice place to stay.
Stayed 1 night in Jan 2024
Response from Front Desk agent on 8 Jan 2024
Thank you for your feedback. We appreciate your stay with us. We apologize for the inconvenience.

10/10 Excellent

Jan

Everything is as great
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 8 Jan 2024
Thank you for your feedback.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Agent on 8 Jan 2024
Thank you for your feedback.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick and friendly up on check in. Room and lobby was very clean. Very quiet location. Slept well.
Stayed 3 nights in Dec 2023
Response from Front Desk Agent on 8 Jan 2024
Thank you for your feedback we appreciate your stay with us.