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"Good people at the front desk, Very cooperative, Clean room, Good Breakfast "

"We love the staff and owner and rooms! We try to stay on every visit."

"Beautiful home in a breathtaking location! It is a perfect central point for visiting all locations in Tuscany. The house has everything you need and is spdead out on 4 floors so everyone has privacy.Gianluca is a very gracious host and makes sure everything is top notch during your stay. I would definitely reccomend for anyone looking for a memorable vacation experience!"

"We spent our honeymoon here as we were married in San Miniato. The staff was wonderful especially Laura! There was a slight issue with our room, not only were they considerate, they upgraded our room and sent a gift to our room complimentary once hearing about our wedding. We will definitely make this a priority to our next visit!"

"Very nice and beautiful place"

"The room was very clean, great shower. The staff were so accomodating as a solo traveller they made me feel very welcome. "

"Grand hotel Cappuggi did not disappoint. I stayed with my 3 children for 10 nights end of june , start of july. Very reasonably priced 4* hotel experience haf by all. A little out of town (2 miles) but free shuttle bus (or taxi if not available) shows excellent customer care. Receptionists very helpful, cleaners nice and cheerful. Fabulous swimming pool essential in 38° temperatures. Football and tennis available. Ball provided keeping my boys well entertained. Thiroughly recommend this hotel as a point from where to explore Tuscany and further afield. "

"A national rail strike in Italy on the day we were supposed to arrive upended all our plans, resulting in our arriving very late. The hotel accommodated our late arrival so we were able to check in with no problems. Beautiful hotel, excellent breakfast"

"Hello, Our stay in Pistoia turned out to be a really positive experience, thanks to the host’s warm and thoughtful care. When we first arrived, there was a light smell of smoke in the room and a minor issue with cleanliness. We let the host know, and they responded right away with genuine kindness. They arranged another room for us for the next two nights, and when we returned to the original room, everything had been taken care of and felt fresh and comfortable. The host was incredibly considerate — always checking in to make sure we were comfortable, and even looking up the bus and train schedules for us as we waited on our last day. That small act of kindness left a big impression. It’s easy to see why this place has such a great reputation. We had been a bit tense after a not-so-great stay at a previous hotel, but the host and staff here really helped us feel at ease. We’re truly grateful for their hospitality and wish them all the best in everything ahead. Take care!"