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" Everything about our stay was exceptional and truly luxurious. It felt like being in a refined boutique hotel where every detail was thoughtfully curated with impeccable taste. The staff were outstanding—warm, attentive, and made us feel like the most important guests from start to finish. The dining experience was extraordinary, with beautifully curated meals exclusively for guests, adding to the sense of privacy and indulgence. The wine tasting was among the best I’ve ever experienced, with an impressive and memorable selection. If you’re looking for a truly special getaway, I highly recommend this resort. It’s a peaceful haven—almost like stepping into a fairytale. "

"the staff is the best"

"The rooms are located behind reception. They were clean no views but the breakfast offered a wide variety. The coffee was good full sized americano coffee The room was comfortable with goid size bathroom with good shower head. Would select this hotel again."

"Hotel necessita urgentemente remodelação total, muito antigo, quarto sem comodidades adequadas , nem água de cortesia , atendimento péssimo, deixaram os locais entrarem nos quartos e o nosso disseram que não estava pronto Péssimo café da manhã e jantar horrível sem categoria e atenção No máximo 2 estrelas de categoria A única vantagem é que fica dentro da muralha Almeida e tem estacionamento "

"This is a wonderful hotel, fantastic location & facilities. Staff are amazing, we really enjoyed staying there, highly recommended. Food was excellent !! "

"Fantastic location, friendly staff, great food. If the Serenity concept is to work, the management has to decide: either an adults-only hotel or a separate playground for children. This needs to be improved, as the children otherwise are always loud with everyone."

"I recently stayed at this hotel and, unfortunately, it wasn’t the most comfortable experience. The room itself was just okay—basic but functional. However, it didn’t feel very clean. There was an awful smell in the room that never went away. There were visible marks on the walls, a stale smell, and the bathroom could definitely use a more thorough scrubbing. What really put me off, though, was the general atmosphere. Some of the other guests seemed… off. A few were lingering in the hallways at odd hours, and there were loud conversations late at night right outside my room. I didn’t feel unsafe, exactly, but I didn’t feel totally relaxed either. The staff was polite but not particularly attentive. I wouldn’t say this is the worst place I’ve ever stayed, but I probably wouldn’t return unless there were major improvements in both cleanliness and guest screening."

"Very nice room. Access to the thermal pool was great."

"Our stay at the hotel was great ,the staff were very approachable and could not help enough. We had meals in the restaurant on both nights and the food was excellent. Must mention our waiter on both nights he was excellent his Name was Samuel great character. The hotel is a great location if you're traveling down from santander to the algarve for a stop over. "