Interior entrance
Check availability

Reviews of The Customs House Inn

3.5 out of 5
The Customs House Inn
38 Depot Street, Pictou, NS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 275 reviews" "
Rating 8 - Good. 87 out of 275 reviews" "
Rating 6 - Okay. 20 out of 275 reviews" "
Rating 4 - Poor. 4 out of 275 reviews" "
Rating 2 - Terrible. 3 out of 275 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful big rooms with alot of character. Very clean!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely historic building. Our room was immaculate with tasteful decor. Quiet and private, with plenty of food options within walking distance.
Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Travelled with partner
I loved the history. Nice big rooms great location It would have been nice to have some seating outside.
Stayed 1 night in Sep 2023

8/10 Good

Dan

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Cindie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Edita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive Building!
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Historic refurbished building. Doug the Innkeeper was very accommodating and shared the history with us on the building. Location is right on the water and a short walk to dining options. Great stop over place if you are catching the ferry from Caribou. Would not hesitate to recommend Customs house to anyone!!
Stayed 1 night in Aug 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere but breakfast not included as per advertised. East to obtain off site and refunded accordingly
Stayed 1 night in Aug 2023

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

6/10 Okay

Theresa

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful historical building. No tea or water in room.
Stayed 1 night in Aug 2023

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.
Stayed 2 nights in Aug 2023

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities
Cool old building in a good location. Easy parking and walkable to various dining options.
Stayed 1 night in Aug 2023

10/10 Excellent

Isabelle, Montreal

Stayed 1 night in Aug 2023

10/10 Excellent

Eve-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Pictou
Beautiful building in wonderful location. Able to easily access downtown Pictou and its wonderful harbour area. Had to walk up to the second floor so speak to the owner if you have any accessibility issues. Free and easy parking on site.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dawn

Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel that we stayed at during our two weeks of vacation in Canada!
Stayed 1 night in Aug 2023

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot! Huge room with 12-14 foot ceilings and tall windows to match. Very airy. We were rained in one day and the room size made all the difference. Beautiful king size bed, but only two pillows. We bought two extra at the nearby Walmart, we could use them at home anyway. Key was on the office door in n envelope with receipt and instructions to leave it in the lock when we left, too easy! We appreciated the quick check in. Yes, We'd go back here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A beautiful Historic Inn that needs a little TLC in our room We enjoyed our stay but was disappointed that breakfast wasn’t available but we were compensated
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

dennis, Orland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We booked what was advertised as a Bed and Breakfast. However, there was MO breakfast! If we just wanted a room we would have booked a motel. Very disappointed.
Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
This property is loaded with history , very clean , well appointed room, located right on the shore, lots of fabulous restaurants in walking distance and local music every weekend throughout the summer! I would definitely return and highly recommend Of note there is no elevator so make sure to request a lower level room if you can’t do stairs
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Great place!!
Stayed 2 nights in Jul 2023

8/10 Good

Barbara, Lakewood Ranch

Stayed 1 night in Jul 2023

8/10 Good

kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately they cancelled Breakfast which was to be included and we didn't find out till after we checked in. Gave us a very small discount for the inconvenience. The town was a lovely surprise.
Stayed 1 night in Jul 2023

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 1 night in Jul 2023

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful hotel in a historic building. Lots of wood and high ceilings. We had a coffee maker and refrigerator. A very modern bathroom with an old fashioned bedroom with a loveseat and desk. Short walk to restaurants and drinks. Right on the water. I would love to live here! (Except for winters) If you like unique this is the place for you.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Stayed 1 night in Jul 2023

10/10 Excellent

Fiona, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grand style. A very spacious room with plenty of windows. Immaculate, comfortable, great mattress and linens. Appreciated the kitchenette (more than just a fridge and coffee maker). Close to many dining options and waterfront.

6/10 Okay

Kyle, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful conversion of a vintage office building. Large rooms with high ceilings and big windows. Very nice!
Stayed 3 nights in Jun 2023

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We loved how spacious our room was as well as how clean it was. The bed was comfortable but we were dismayed that there was not an Innkeepr on sight. We went with the expectation that breakfast was included but when we arrived we had a note telling us our rate had been reduced because they couldnt serve breakfast. Building was left open all day and we were the only customers there. it was a bit concerning with lack of security
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary Gail

Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, good location with parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023

10/10 Excellent

Nancy Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old government building. Lots of character. Clean and included all amenities.
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to deal with.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Down on the water. No breakfast available.
Stayed 1 night in Jun 2023

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
A grand old building right on the water & a short walk to town. Very large, comfortable room. Nothing fancy but very nice. Good value for the price.
Stayed 1 night in Jun 2023

8/10 Good

Marilyn

Travelled with partner
Liked: Staff & service
Thank goodness they alerted us days ahead that the property was unavailable after storm damage so we had time to locate other lodging!!
Stayed 1 night in Oct 2022

4/10 Poor

Robert

The inn cancelled my reservation due to over booking 6 days prior. Had to find another place, though they helped transferrer my reservation.
Stayed 1 night in Sep 2022

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Wow what a beautiful place! The building is breathtaking and the room amazing! This was by far the best place I’ve stayed! Wish it was longer! The owner Doug was very kind! The location was great! Quiet and iconic! Definitely would go back!
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

REID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Stayed 1 night in Sep 2022

10/10 Excellent

Karen

Stayed 1 night in Aug 2022

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A touch of the past, potential not filled
Nil personal contact during stay - neither check in nor check out. Note left with key advised as no continental breakfast was to be provided the nightly rate was reduced by $8; wonder where a continental b’fast for 2 people can be purchased for $8??? Room 2f cool air pumped out throughout the night could not be switched off, or temperature raised so room was quite cold during the night. Lovely building and room otherwise very nice… too bad missed potential
Stayed 1 night in Aug 2022

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022