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"Would've honor reservation and won't refund our money either"

"The room key didn’t work because the lock was broken. The room was filthy. Hadn’t been cleaned after the previous guest left. The sheets hadn’t been changed since there was hair and dirt in them. The toilet looked like it hadn’t been cleaned after weeks of use. I cleaned it myself. The walls had dirt and splatter marks. There was food in the fridge. The light for the sink area had a flickering dim bulb = no light you can see from. Thick dust everywhere. There was no “breakfast” as advertised. We woke the desk person from her couch an hour after breakfast was to start.She was wearing the same clothes as the night before and was barefoot. She gave us oatmeal cream pies and 2 small cartons of frozen orange juice. We assumed the coffee was probably from the day before. Very disappointed in what felt like an inconvenience for them to have us."