Picard Hotels, Portsmouth

"Great staff!"

"Staff were very nice and helpful upon checking in. "

"Hotel check in was quick and I was able to enter my room before the alloted time which was great after an early morning flight. The atmosphere felt warm and inviting, the staff treated you like royalty as well. I experienced minor issues with my room but it was addressed immediately. I arrived as a stranger but left as though they were my family. The owner, Lise was very friendly and engaged with guests everyday. They also recommended various spots to visit as well payments were very convenient as they arranged tours around the island. I met some wonderful people at the hotel, the best part is the hotel has 7 rooms which means you get personalized attention. Tamara makes the best breakfast and Omar is the best tour guide, I would definitely be back and I give 5/5 stars! Did I mention the view is amazing!"

"Beautiful place, kind staff. Internet needs upgrading way too slow"

"Staff were friendly, grounds and rooms are beautiful and clean. Great get away from the hectic of life. Spa is amazing "

"I would suggest that they upgrade to elevators. Walkin up those small steps /stairs with your luggage was inconvenient. The locks on the door were outdated and hard to open. But it seems safe. Clean room, comfy bed and fresh towels was available. The hotel room was just like in the picture ."

"the property is nothing like the pictures. it was very unkept and smelt really moldy. Even the restroom at the reception area was below par for a hotel. To get the rooms, the tiles in the hall are very slippery and sunked in ...be careful when walking down the steps as well. In our room the toilet and the jacuzzi were not working. It was so bad i had to go all the way back to reception to request a room change.The second room smelt really moldy, we tried to air it out but here's where it went wrong. The reception stated that the security guard will bring us a fan to air out the new room, but on whatsapp she stated that i needed to come and collect ....its a good distance from the room. i was turned off by the atmosphere and lack of concern by the staff. I went to check out the same day (this was less than an hour after checking in) and the reception did not even have the courtesy to check me out and said that i should leave to the key with the grounds man. As we were loading the car i could hear the staff mockingly shouting "BYE!" i was really hurt. The pool was so dirty and unkept. I have reached out to Expedia for a refund and i am still unable to get any satisfaction from this ordeal. I DO NOT RECOMMEND ANYONE TO STAY HERE ESPECIAL BECAUSE OF THE MOLDY SMELL, BROKEN FACILITIES AND EXTREMELY UNHOSPITABLE STAFF. I DID NOT STICK AROUND FOR THE WORST "

"Loved friendliness. Restaurant in premises. Great view. Family friendly. Pool nearby. Clean. Large rooms. AC. Claw foot tub. Spa. Babysitting "

"Very Quiet Location 😎"