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Reviews of Xinlor House

3 out of 5
Xinlor House
78 Dibuk road Taladnuah, Muang Phuket, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 28 reviews" "
Rating 8 - Good. 5 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liliia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but great property, good owners, would stay again, walkable for the old town. Great place to stay in old town.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and stylish retreat from the hustle and bustle of Phuket Old Town. A great location and good value for money.
Stayed 1 night in Mar 2024

10/10 Excellent

Ramesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no lifts and fortunately, the property manager carried our bag to our room. The room was spacious, clean and very well maintained. If you do not need the room to be made up, please avoid asking for it just because it is available. There is no food option available but it is not a negative factor as cafes and restaurants are everywhere, including one across from the hotel. The owner has given the property a brilliant retro look. Well done.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rebecca A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alex

Stayed 1 night in Jun 2023
Response from XL on 14 June 2023
Thank you for your review and see you soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighbourhood yet within walking distance from the old phuket town, temples. An alternative accommodation compare to hotel, though need to climb up to third floor for my room as no lift.
Stayed 2 nights in Jan 2020
Response from Xinlor House on 8 Feb 2020
Thank you for great review! See you soon.

8/10 Good

Rob, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located to the tourist sights and nightlife scene. Hotel had a very modern lobby and entrance. Safe at night as the front gate was closed and you needed a key to enter. Would stat again if in Phuket Town. Only downsides were no pool and the room was kind of small.
Stayed 1 night in Jan 2020
Response from Xinlor House on 25 Jan 2020
Thank you and hope to see you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Property has a great location in the middle of Old Town. Helpful staff and clean. Our room was pretty small with basic amenities, but it was all we needed for short stay.
Stayed 1 night in Jan 2020
Response from XL on 9 Jan 2020
Thank you for your review and hope to welcome you back again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon suite
Very nice hotel in the center of Phuket old town. Enjoyed the honeymoon suite!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff were very friendly and helpful. They help us to find great places to eat and for massage. The rooms were clean and comfortable
Stayed 2 nights in May 2019

10/10 Excellent

Ben, NZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in a great location, in the middle of the historic precinct of Phuket Town.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very chic decor
This hotel is in walking distance to many places. The decor is really great. I really like all the use of engine parts to make the decor. The rooms were clean with a good bathroom and big bed. The water from the shower initially had a semi funky smell to it but other than that everything else was nice. Would recommend to others
Stayed 1 night in Jan 2019
Response from XL on 28 Jan 2019
Thank you for your review and look forward to welcoming you back again, Regards,

10/10 Excellent

Tasawer Shah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Xl on 2 Aug 2018
Thank you for greatest review and look forward to welcoming you soonest

2/10 Terrible

Alessandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest management / no breakfast included
Absolutely irritating experience. I highly recommend the hotel management to change their shameless attitude towards their customers. The hotel sells room + breakfast at slightly higher price than any other comparable option in town. They think they are so smart. When I showed up at the reception at 9:30am they asked me if I wanted to check out. No, I actually wanted to have breakfast... They informed me that I did not book breakfast the night before (what? do I have to book breakfast? since when? on which planet?). Yes if I book one of the breakfast options, then they can serve it... really? and how could I know that? They explained that customers have to book their breakfast because there are no restoration facilities. The ground floor resembles a coffee shop but it is actually an art gallery that, however, is closed to the public... Interesting! So where do they serve breakfast? In your room. That's just a joke because in the room there is no chair nor table. So where do you eat breakfast, on the bed? The girl at the reception nodded and then laughed in my face when I asked such question. Not her fault for sure but I won't go back to this hotel as a matter of principle.
Response from Shanut' Xinlor House on 23 Feb 2018
Dear Mr. Alessandro, I am very sorry to hear your unpleasant experience during your stay. Please accept my apology that may have caused. We treat our guest comment seriously and see it as breakfast service for improvement. Please rest assured that the issue has been brought to the attention of our management to review. Our breakfast are fresh and local every day, from morning market, for our guest to experience local food, this is the reason we require one day in advance to select. This may false from our check in reception did not straight point mention to you at check in. We look forward to welcoming you back at Xinlor house and give us the chance to serve you better in the near future Regards,

10/10 Excellent

Sheekha, Omaha, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel and decor
Yes, it is a 5 star hotel. I fell in love with the decor and the place. I loved loved the room. It was super clean and neat. The way they planned the interiors is amazing. I have been to many places but Xinlor House has made it to the top of my list. I was spellbound when I saw my room. I loved every bit and nook of this place. The reception, the paintings, everything is classy. The walk way is amazing. The pictures do not do any justice. I loved it. I would say that I might come back and visit Thailand only to stay at Xinlor House. Very peaceful and stylish.
Stayed 1 night in Jan 2018
Response from Noo on 9 Feb 2018
Dear Sir, Thank you for your review and we look forward to welcome you back in nearly future. Regards, Xinlor house

10/10 Excellent

Mike, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great value
The moment we arrived at the front desk to check in, we were greeted with smiles. They were helpful in suggesting places to eat and shop. The room was amazing, and the bed was the most comfortable I’ve had at any hotel.
Stayed 2 nights in Jan 2018
Response from Noo on 9 Feb 2018
Dear Sir, Thank you for your review and we look forward to welcome you back in the future. Regards, Xinlor house

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Noo on 9 Feb 2018
Dear Sir, Thank you for your review and see you soon. Regards, Xinlor house

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great service, just what we needed
Good place to stay if you're looking for a budget friendly room for a couple of nights. Great location right in the heart of Old Phuket Town. Private room was clean and modern, but note it is quite cramped for two people. Breakfast was included and delivered to our room, which was a nice gesture but we felt it was almost too much food and hard to eat given there was no table in our room. Front desk had great service and I would stay here again if we found ourselves in the area.
Stayed 1 night in Nov 2017
Dear Sir, Thank you for your value review and we hope to welcoming you back soonest. With regards, Nunoo

10/10 Excellent

Dariys, Lithuania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Really perfect very modern highest quality hotel for amazing price in the very near to the centre of Phuket city. Moreover, great staff and very clean. Strongly reccommend!!!
Stayed 2 nights in Nov 2017
Response from Nunoo on 23 Nov 2017
Dear Sir, Thank you for your review and recommended and we hope to welcoming you back soonest. With regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, and great staff.
This is a very recently built hotel. I had the pleasure of meeting the owner. Please note that they do not have breakfast or any food for that matter available. Overall a great stay.
Stayed 1 night in Nov 2017
Response from Nunoo on 19 Nov 2017
Dear Guest, Thank you for your review and we hope to welcoming you back soonest. With regards, Xinlor House

10/10 Excellent

Nicholas, Noosa Heads, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST STAY HERE!!!
This absolutely gorgeous hotel is a must! The beauty of Xinlor is indescribable by words, the staff are so welcoming your feel like family willing to go out of there way to help you and even occasionally welcoming you with gifts! I never wanted to leave this hotel Nirvana.
Stayed 2 nights in Oct 2017
Response from Nunoo on 18 Oct 2017
Dear Nicholas, Thank you for your review. We appreciate all feedback we receive.. We look forward to taking care of you and your family again next time of you visit. Thank you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel staff, and super welcoming! :)
The hotel is located near Pukhet old town, with not much to do. Xinlor is an awesome hotel. The check in process was seamless and the staff was very helpful and informative. The hotel is clean, modern and spacious. The hotel rooms smell like newly painted walls. I would highly recommend this hotel. The airport bus passes right in front of the hotel, however on the return back you have to walk to the bus station about 15 minutes walk away.
Stayed 1 night in Sep 2017
Response from Nunoo on 17 Sept 2017
Dear guest, Thank you for taking your time for the review. we love to hear about our great staff and services. we really appreciate it and hope to welcome you back again soonest, take care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Lap, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分優秀位於普吉鎮的旅舍
員工友善、特色裝修、客房舒適乾淨、位置方便，就在Sunday night market 附近，但價錢都十分便宜，性價比高！是普吉鎮的好選擇！
Stayed 3 nights in Sep 2018
Response from XL on 9 Oct 2018
Thank you for your review and look forward to welcome you back. XL

8/10 Good

Kamolchanok

Liked: Cleanliness, staff & service, property conditions & facilities
ทุกอย่างดียกเว้นแอร์ ที่ดับเองบ่อย
เราพักห้องฮันนีมูนค่ะ ที่มีอ่างน้ำตรงระเบียงแต่ แอร์ มีปัญหาดับเองตลอดคืน แบบ ทุก20-30นาที แอร์ จะตัดเอง เบื้องต้น ตอน 3ทุ่มกว่าได้แจ้งให้ทางฟร้อน เข้ามาดูให้ค่ะ ก็ได้ทำการแก้ แต่เหมือนแอร์ จะดีขึ้น ได้ประมาณชั่วโมงกว่สๆหลังจากที่เข้ามาดู แล้ว แอร์ ก็กลับมาดับเองทุกๆ20-30นาที เหมือนเดิม ทำให้การนอนคืนนั้น น่ารำคาญอยู่ค่ะ แต่ที่เหลือ นอกจากเรื่องแอร์ ก็ดีหมดค่ะ ถ้าแอร์ไม่มีปัญหาอีกก็จะกละบมานอนอีกค่ะ
Stayed 1 night in May 2018
Response from ซินหล่อเฮ้าส์ on 10 June 2018
คุณ Kamolchanok, ขอบคุณสำหรับทุกคำติชมที่คุณลูกค้าเสนอแนะมาในทุกๆทางนะคะ สิ่งที่ลูกค้าชมมาก็เป็นกำลังใจให้เราได้พัฒนาตัวเองให้มีมาตรฐานยิ่งๆขึ้น เพื่อได้ดูแลคุณลูกค้าทุกๆท่านของเราอย่างทั่วถึงและมีรอยยิ้มเมื่อเดินออกไปค่ะ ส่วนติชม ได้รับการแก้ไขเรียบร้อยแล้ว ลูกค้าทุกท่านมีความสำคัญกับทางเรามากๆค่ะ ทุกๆเสียงที่มีการว่ากล่าวตักเตือนมา หวังว่าทางเราคงมีโอกาสได้ต้อนรับคุณลูกค้าอีกครั้ง ขอบคุณมากคะ

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylisches, total einzigartiges Hotel! War lässig!
Tolle Hotel mit Flair. Sehr geschmackvoll und trendy gestaltet. Ein verwinkeltes Gebäude mit kleinen Terrassen im Treppenhaus, dadurch wirkt es total sympathisch und ein bisschen geheimnisvoll. Saubere Zimmer, Balkon und Bad sind sehr, sehr klein. Der Balkon hat für ein Frühstück zu zweit aber völlig gereicht, mehr braucht man nicht. Das Frühstück wurde aufs Zimmer gebracht. Es war allerdings sehr gewöhnungsbedürftig: alle Speisen waren thailändisch, da konnte man dann morgens z. B. Ente mit Reis oder Schweinefleisch mit Reis essen, was nicht meiner Frühstücksvorstellung entspricht. Sehr freundliches Personal, eine sehr kompetente Dame mit sehr guten Englischkenntnissen an der Rezeption, die für uns mehrere Telefonate führte, weil mit einem Geschäftspartner etwas geklärt werden musste. Das Hotel liegt sehr gut mitten in Phuket Town, sodass alles zu Fuss erkundet werden konnte. Gleich daneben ein tolles Lokal, in dem wir am Abend vor der Rückkehr ins Hotel noch gerne eingekehrt sind (total lässig und liebevoll dekoriert mit Lampions, Lichtstimmung und einer zentral abgehängten Schaukel). Xinlor House ist echt empfehlenswert! Wir würden dort sofort wieder buchen! Ach ja, Taxi zur Weiterreise wurde problemlos und sehr nett organisiert!
Response from Xinlor Team on 8 Apr 2018
Dear value guest, Thank you for your review, It's our proud to serve you and success to make your stay more enjoyable. We look forward to welcoming you again soonest. With regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel. Buena estancia. trato agradable. No mu
Buen hotel. Buena estancia. trato agradble. No muy centrico
Stayed 1 night in Nov 2017
Response from Xinlor House on 16 Dec 2017
Estimado señor, Gracias por su comentario y esperamos darle la bienvenida de nuevo en el futuro, gracias

10/10 Excellent

CM, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Hotel mit Flair inmitten Old Phuket
Das Hotel ist in einem der typischen Häuser von Old Phuket. Es ist neu renoviert und interpretiert den Flair und die Atmosphäre dieser Bauart im modernen Stil und fällt somit gleich positiv auf. Hervorzuheben ist die außerordentliche Gastfreundlichkeit des Personals. Insgesamt ist das Hotel überraschend modern und sauber. Wir können das Hotel nur weiterempfehlen!
Stayed 1 night in Nov 2017
Response from Nunoo on 12 Nov 2017
Dear Valued guest, thank you for your review and we look forward to welcoming back in nearest future. With regards, Xinlor House