Does The Shells Resort & Spa Phu Quoc have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Shells Resort & Spa Phu Quoc?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at The Shells Resort & Spa Phu Quoc on 6 Nov 2025 start from AU$150.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Shells Resort & Spa Phu Quoc pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Shells Resort & Spa Phu Quoc?

Self-parking and valet parking are free at this property.

What time is check-in at The Shells Resort & Spa Phu Quoc?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Shells Resort & Spa Phu Quoc?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does The Shells Resort & Spa Phu Quoc provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 8:00 AM to 6:00 PM on request.

Where is The Shells Resort & Spa Phu Quoc located?

This Phu Quoc resort is on the beach, 2.8 mi (4.5 km) from Phu Quoc Night Market, and within 20 mi (32 km) of Vinpearl Safari and Phu Quoc Prison.

The Shells Resort & Spa Phu Quoc Reviews, Deals & Photos 2025

8/10 Good

CHAN FAI CLEMENT

6 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best sunset view.

Stayed 2 nights in Oct 2025

8/10 Good

Martin

22 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

I enjoyed the silence and the very big room. But the Hotel needs some Renovation. The staff was very friendly.

Stayed 15 nights in Apr 2025

6/10 Okay

Dat

3 Aug 2024

Liked: Cleanliness, staff & service, amenities

The property is dated and need much renovation.

Stayed 3 nights in Jul 2024

8/10 Good

YOUNGJE

22 July 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

During my vacation with my wife, everything there were good. I satisfied with their kindness and convinience in many things.

Stayed 3 nights in Jul 2022

10/10 Excellent

Sa Canh

20 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in May 2024

10/10 Excellent

Feng Ru

18 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Feb 2024

10/10 Excellent

JESSICA

14 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Well done!!! The vila I book is very clean. The property is quiet and calm as much as I expected. All staffs are very nice. I would like to recommend this property.

8/10 Good

Sarah

21 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.

Stayed 4 nights in Jan 2024

4/10 Poor

Theodore

8 July 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.

Stayed 7 nights in Jul 2024

6/10 Okay

Sanjay

22 Dec 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Although the property is wonderful I was not happy with the staff - they are not friendly or ever smile. More importantly I was not provided with a detailed receipt of the charges in English. The receipt was in Vietnamese and hard to understand. Some of the Charges seemed to be not clear. Please provide clients with detailed receipts.

2/10 Terrible

Gayathri

17 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam. Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned. And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel. The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest! The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around. I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up! The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!

Stayed 1 night in Dec 2023

8/10 Good

Uday

22 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.

Stayed 4 nights in Oct 2025

8/10 Good

Teddy

11 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

近海邊，看日落一流，很適合渡假，但週邊沒有購物或食肆，需要購物的話，需要坐10分鐘grab 前往住宿地方很大，但設施有點舊，下次會想試住Ocean wing

Stayed 2 nights in Oct 2025

10/10 Excellent

Munish

7 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room Great staff Amazing pool and view

Stayed 4 nights in Aug 2025

10/10 Excellent

Conrad

13 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Breakfast excellent, lunch and dinner reduced offers, maybe due to season. Poolbar closed

Stayed 2 nights in Aug 2025

8/10 Good

Jonas

31 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Dårlig mad ellers fedt hotel med fantastisk personale

Stayed 1 night in Jul 2025

8/10 Good

Sok Yee

17 July 2025

Disliked: Amenities, property conditions & facilities

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.

Stayed 3 nights in Jul 2025

10/10 Excellent

Yugyeong

18 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

정말 만족 했아요! 추천 드립니다

Stayed 4 nights in Apr 2025

8/10 Good

Lex E

12 Apr 2025

Liked: Staff & service, room comfort

Very nice

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.

Stayed 2 nights in Apr 2025

4/10 Poor

Justina

1 Apr 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Wir waren von dem Hotel sehr enttäuscht. Denn wir sind von 5 Sternenhotels ein andere Sauberkeit und Hygiene gewöhnt. Auch die Hotelanlage selbst ist in die Jahre gekommen. Angefangen das unser Boden schmutzig war, bishin das alle Sitzmöglichkeiten sowohl in unseren Deluxe Zimmer als auch außen verschmutzt waren. Die Wasserhähne, die Dusche und das Waschbecken war sicher nicht geputzt und auch auf den Kopfkissen als auch auf der Decke waren Flecken. Um ehrlich zu sein sah das nicht gewechselt aus. Wir wussten nicht so wirklich wo wir uns hinsetzen sollten, weil einfach alles so schmutzig war. Davor waren wir in einem 3 Sterne Hotel und selbst die waren sauberer. Die Pool-Bar war eigentlich nie besetzt. Für den Müll im Meer kann das Hotel natürlich nichts, Lust zum schwimmen dort macht es aber auch nicht. Die Bilder die online sind, sind wahrscheinlich noch von der Hoteleröffnung. Das Preis-Leistungs-Verhältnis passt hier nicht. Ich würde es eher als 3 Sterne kategorisieren. Das Personal war jedoch immer freundlich und hilfsbereit. Auch das essen war ganz lecker. Die Massagen sind jedoch viel zu teuer. Da das Hotel abgelegen liegt, braucht man entweder ein Taxi- die stehen immer parat oder einen Roller. Wir entschieden uns für einen Roller. Im Vergleich sind auch diese teurer zu mieten. Ein Roller hat dann einen Platten bekommen, bei einem zweiten leuchtete die Motorkontrolleuchte. Tja, dann blieb der Roller stehen. 4 Kilometer zum Hotel musste dieser dann geschoben werden. WirkönnendasHotelnichtempfehlen

Stayed 5 nights in Mar 2025

4/10 Poor

Jennifer

31 Mar 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back

Stayed 2 nights in Mar 2025

8/10 Good

Lai

28 Mar 2025

Very spacious, quiet environment.

Stayed 7 nights in Mar 2025

10/10 Excellent

SEUNGYEON

12 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

리조트와 풀사이드방 두개 예약해서 지냈는데 풀사이드룸은 엄청 넓고 만족스러웠는데 오션뷰룸은 침대가 작고 화장실이랑 전체적으로 낡았어요

Stayed 2 nights in Mar 2025

8/10 Good

Danielle

2 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It s a very nice hotel; however, it is getting a bit old. The rooms are extra comfortable and it is very quiet. We were at the hotel not the villas. The view is spectacular specially to watch the sunsets. The cleanliness could be improved and the towels provided could be less harsh. The set up is also very nice except for the beach; it is very small and you can’t take a walk. The food is good but can be improved. All the staff were very nice. I still recommend that place. We slept like babies!

Stayed 7 nights in Feb 2025

10/10 Excellent

Anh

20 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Too far from town

Stayed 2 nights in Feb 2025

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