Xin Chao George,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards

Xin Chao Michael , Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the tranquil and secure environment of our property, nestled away from the bustling areas.It's wonderful to know that you appreciated our beautiful beach and the ample opportunities for walking and exploring the surroundings. Providing a serene and safe atmosphere for our guests to unwind and connect with nature is one of our top priorities.We appreciate your kind words and hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,

Xin Chao Susan,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Rex,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Christopher, Thank you for taking the time to share your experience with us following your recent stay. We're delighted to hear that you found our resort great, with clean rooms and nice facilities.We apologize for any language challenges you experienced with our staff. We strive to provide effective communication with all our guests and will take your feedback into consideration to improve in this aspect.Regarding dining options, we appreciate your feedback. While we aim to offer a variety of culinary experiences, we understand that pricing can vary. We will review our pricing structure to ensure that it aligns with the value we provide.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

Xin Chao Michael ,Thank you for sharing your feedback with us following your recent stay at our resort. We're pleased to hear that you found our staff to be great—providing excellent service is our top priority.We appreciate your observation regarding the condition of our common areas. Rest assured, we take such feedback seriously, and we are committed to ensuring that our facilities are well-maintained and updated. Your comments will be shared with our management team for further review and action.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

Xin Chào TuanThank you for taking your time to leave us a top score ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chào Vickie, Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Bomin,Thank you for taking the time to write a review of Premier Residences Phu Quoc Emerald Bay Managed by Accor. We always strive to bring an outstanding service experience to every customer; therefore we are looking forward to sharing more information so that we can take appropriate measures to solve the problem and not to repeat it in the future. We hope you will give us the opportunity to serve you better in the near future. Best regards,

Xin Chao Honghoa ,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with all staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Sincerely,Premier Residences Team

Dear Hilary,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Le Thai Cat TuongFront Office Manager

Dear Ms./Mr. Sanjit,Thank you for sharing about your experience at Premier Residences Phu Quoc. We are delighted to see that we had enjoyed the breakfast and the pool during your stay. Regarding the difficulty in communicating with the staff, we are grateful that you brought out the problem, the staff will continuously strive to improve their communication skills to be more helpful to guests.Once again, we thank you for choosing us to share beautiful moments with your beloved ones for your trip at Phu Quoc and we look forward to welcoming you back.Sincerely,Le Thai Cat TuongFront Office Manager

Dear Nadine Bick ,Thank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at the hotel .We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely,Premier Residences Team

Xin Chao Phuong,We are truly heartened to receive your generous review of Premier Residences Phu Quoc Emerald Bay Managed by AccorWe are very happy to hear that you appreciated all our services. We all look forward to being of service to you again when your travels bring you back to Phu QuocSincerely,Le Thai Cat TuongFront Office Manager

Xin Chao LeeslyThank you for taking your time to leave us a five-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Adam,Thank you for taking your time to leave us a five-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chào Kim,On behalf of the entire team, I would like to thank you for taking the time to write such a lovely review about our Premier Residences Phu Quoc Emerald Bay. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the service we’ve offered. I will pass on your compliments about the restaurants as well as our co-workers who have taken care of the well-maintained areas around the resort. We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. Thank you again for taking the time to share your feedback with us – it’s always appreciated.Sincerely,Management Team

Xin chào Thu,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to see you comeback in the near future. Sincerely,Premier Residences Team

Xin Chào Kim,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Dear Kim,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regardsLe Thai Cat TuongFront Office Manager

Xin Chào Chau,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to see you comback in the near future. Sincerely,Premier Residences Team

Dear Huyen,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regardsLe Thai Cat TuongFront Office Manager

Xin chao Lucinda,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Xin Chao Huy,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Xin chao, Thank you so much for spending your precious time writing a detailed review about your stay. We are thrilled that you found our staff so helpful; all of us will definitely be happy to read what you wrote. Regarding the issue of motorbike renting, it is an outsourced service and we just helped by calling the agent to bring the motorbike for guests. Now being aware of the price, we will share the information to the agent and give a recommendation on adjusting the price.Thank you again for sharing your experience, and we hope that we could welcome you back in the soonest.Sincerely,Premier Residences Team

Dear Greg,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhi DangAssistant Front Office Manager

Xin Chao, Thank you for your time reviewing our hotel! We hope you can contact us to have more information about your rating as we cannot find you in our system. Once again thank you and we look forward to being contacted. Best Regards, Hotel Management

Dear Anonymous, Thank you for taking the time to share with us your personal feedback regarding your experience at our Premier Residences Phu Quoc Emerald Bay. Firstly, I'm sorry for the late response due to the Covid-19 so I just come back yesterday. I read with a careful attention your review and I am saddened to know that your experience did not meet your expectation. Kindly allow me to present you my sincerest apologies regarding the disappointment mentioned. Regarding to worm in your in your girl friend food, May I invite you to contact me via hb2q9-gr2@accor.com for further details (your booking/your period stay....) so then I could have satisfactory answer for you and how we should improve in the future? Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. And I'm looking forward for your response soon. Sincerely, Hang Le Guest Experience Manager