Phoenix Holidays from AU$1,856

Amazing hotel and rooms are great value for money in terms of size. However I think if guests are wanting more from food they perhaps need to be aware it’s quality over quantity in this hotel. Also please note other bigger hotels have more free kayaks and boats this has 1 so it gets booked quickly Other hotels have at least 20 boats for use

This was an excellent place to stay in the Grand Baie area, especially because of the wonderful staff. The property itself is nice and well maintained. We liked the half board package, breakfast and dinner were both delicious. The staff really sets this place apart. I wasn’t feeling well during our stay and they went above and beyond to accommodate room service food. We rented a car and parking was sometimes tight. The staff offered to help with parking which really alleviated stress. We’d highly recommend staying here in Mauritius!

We had a magical stay at this beautiful hotel. The staff are all so friendly, helpful and kind and went above and beyond to make our stay so special. The rooms, grounds and pool are stunning and the food was delicious.

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.