Thanks Rick for your constructive input. If we don't get it from guests, we don't know what to focus on. Wish you would have mentioned the microwave light while I was there for the fridge. I would have replaced the bulb right away. We're definitely aware that the carpet needs stretching. I noticed a couple places that seem to have minor buckling. Even though, I assure you that the carpet is cleaned regularly and with pet enzyme treatment after any guest that has a pet. The problem is that we have been booked solid due to the location in Scottsdale and the overall value our guests have enjoyed. As for the furnishings, they are as we have represented to you. Everyone considering this condo, have choices to make. Clearly, you have found the place to be an overall good value. Thanks again for your recommendations to improve things. We do have that as ongoing considerations. J Mays 2nd St Realty

Youre the best people, thanks. On top of communicating about the check in and check out. Thanks for that effort, it makes for smooth operations. Hope we see you again.

Thanks Jan for 4 stars. when we met and you pointed out the one cleaning issue under the bathtub soap dish, we heard you. You mentioned that you would handle it and we reimbursed you for cleaning items you said you needed. We would have happily sent the cleaner out again as you know we offerred. The cleaner has been made aware of your discovery and she is handling the problem now. Thanks.

We are very happy that you chose to stay at our condo. Hopefully, you will enjoy Arizona sun more often. Of course we will be happy to see you again. Thanks, J

We loved having Sherry Black stay with us and will be more than happy to offer her a discount any time she chooses to book in the future, for the inconvenience of not having silverware and easy access to the hair dryer. (The hair dryer was in the unit but was unfortunately misplaced under the bathroom sink.) We are always happy when guests inform us about any deficiencies in the unit, since the comfort of our guests is our top priority. This is the reason we make sure that we check up on our guests by phone during their stay. In addition, we are in close contact with our professional cleaning services, and they usually notify us of any shortages. We apologize for the oversight this time. Thanks for considering our place for your time in the Scottsdale area.

Thanks for your communication. The only way we will know about some things is if our guests will let us know. Then happy to deal with. Hopefully we'll see you again next year!!!

We take feedback like this very seriously. We have received many positive reviews in the past and are saddened to hear about your experience. We have investigated the situation and wanted to share our comments with you. The supplies were available in the hall closet which include cleaning products, vacuum cleaner and broom. Please note that these were stocked up before your arrival. I wish you had contacted us so that we would have told you where to find them. As for a broken blind or how to use the dishwasher, we rely on the guests to let us know if there is anything that needs attention. We also tested the lights and they seemed to work as intended, but as mentioned, we take our guests’ comfort very seriously and would have been more than happy to assist. The cleaners were there before your arrival and they didn't inform us of anything out of the ordinary, however we have given them your feedback. Again, customer feedback is important to us so if we had known about this while you were staying with us, we would have definitely sent the Professional Cleaning Company back to clean more thoroughly. Again, we are very sorry that you did not have a satisfactory experience. If you had contacted us, we are confident that we would have corrected the problems promptly.

Thank you for your feedback. As the owner of this condo, I am very surprised this happened to you and I have taken measures to ensure that this does not happen again. I can assure you that this is the first time I have heard of a guest having stains on linen and carpet, and I am happy to discuss your deposit. Again, our apologies for this inconvenience.

Thanks Stephen you and your family clearly treated our condo as your own. Much appreciated. J

Thank you for your valuable input. Glad to hear that we were able to respond in a timely manner to your more immediate concerns. We strive to make our clients happy, so please rest assured that we will use your feedback to improve our offering. We will be purchasing additional cleaning equipment for the condo, and will work on streamlining the security deposit return.