Reception

Reviews of Tru By Hilton Phoenix Glendale Westgate, AZ

2.5 out of 5
Tru By Hilton Phoenix Glendale Westgate, AZ
6610 N. 95th Ave, Glendale, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 872 out of 1115 reviews" "
Rating 8 - Good. 153 out of 1115 reviews" "
Rating 6 - Okay. 47 out of 1115 reviews" "
Rating 4 - Poor. 20 out of 1115 reviews" "
Rating 2 - Terrible. 23 out of 1115 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Carlos, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 23 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Yevhen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, spacious and a decent breakfast. Recommend 👍
Stayed 1 night in May 2024
Response from Customer Care Team on 22 May 2024
Hello, Thank you for recommending our hotel! We are glad to hear that you found our property clean, spacious, and enjoyed our breakfast. We appreciate your feedback and will continue to work on providing a great experience for all our guests. We hope to welcome you back again soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from Customer Care Team on 22 May 2024
We are overjoyed to read you enjoyed your stay with us, Eric - thanks so much for sharing your 5-star experience at Tru By Hilton Glendale with us and future guests! We are thrilled to have provided you with a memorable experience on this visit and look forward to welcoming you back soon for another great stay. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

PRISCILLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay every time.
Stayed 1 night in May 2024
Response from Customer Care Team on 18 May 2024
Priscilla, We're thrilled to have you as a regular guest at Tru By Hilton Glendale - thanks so much for your continued patronage and consistently choosing to stay with us! At our hotel, we aim to deliver memorable experiences to all guests, and it is rewarding to hear that you've had great stays on each occasion. We'll continue striving to provide you with top-notch service and accommodations every time you visit. Thank you for allowing us to serve you during your travels. It was our pleasure to host you, and we look forward to welcoming you back soon for another rewarding stay. Have a lovely trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to State Farm stadium. Easy walk! Also close to dinning.
Stayed 1 night in May 2024
Response from Customer Care Team on 15 May 2024
Thank you so much for the perfect rating, Thomas! We are delighted to know you had a positive experience at Tru By Hilton Glendale and enjoyed the convenience of our great location. Indeed, we are walkable to State Farm Stadium, and our proximity to the Westgate Entertainment District means you are never too far away from eateries. We hope you had a great time exploring the local dining scene from our strategic location in Glendale. We are grateful you chose us for your lodging needs on this journey and look forward to welcoming you again when your travels bring you back to the area. Thanks again for your recent stay and your 5-star review. We sincerely appreciate both. Have a good trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

6/10 Okay

Jose

Travelled with partner
Liked: Amenities
the rooms are small, and the breakfast options were't great
Stayed 1 night in May 2024
Response from Customer Care Team on 15 May 2024
Thank you for your review, Jose! We strive to deliver a great guest experience, but it's clear that we fell short in this instance. We apologize for the disappointment you experienced with the room size and our breakfast options, and we are sorry for any inconvenience caused. We are committed to continuous improvements and assure you that we have taken your feedback on board and will consider it when we next review our breakfast selection. Regarding the room size, Tru is about easy-going engagement, giving guests space to connect with others or relax in a large, comfortable lobby. We strive to be grounded in value, so while our rooms are small, they have been designed to maximize space with spacious bathrooms, efficient storage, tons of outlets, and free, fast Wi-Fi to keep our guests connected at all times. That said, we understand that this may not work for everyone, and we appreciate you taking the time to share your thoughts with us as we always strive to do whatever we can to ensure our guests' comfort and satisfaction. Thank you for your feedback. We hope to have another opportunity to host you more successfully in the future. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here and just as good as the 1st time. Everything was great and will definitely be staying here again when I am out to visit family.
Stayed 3 nights in May 2024
Response from Customer Care Team on 14 May 2024
Many thanks for taking a moment out of your busy schedule to share your 5-star experience at Tru By Hilton Glendale with us and others, Shelley - it's much appreciated! It's a pleasure to read that your most recent stay lived up to your previous great experience at our hotel, and we are delighted to hear you enjoyed every aspect of what we offer. Your continued support means everything to us, and we hope to cherish valued guests like you by welcoming you back many more times in the future. Thanks again for your stay and your feedback. Have a lovely trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Súper clean and friendly staff ❤️
Stayed 2 nights in May 2024
Response from Customer Care Team on 14 May 2024
Dear Mayra, It is always a pleasure to receive positive feedback from valued guests like you, and your endorsement of our clean facilities and friendly staff is gratifying. We're always working to create a comfortable and welcoming atmosphere for all our guests, and your feedback is crucial in helping us maintain high standards of service and accommodations. It was wonderful having you as our guest recently, and we hope to have you back with us soon for another enjoyable experience at Tru By Hilton Glendale. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Jovane

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. I highly recommend it
Stayed 2 nights in May 2024
Response from Customer Care Team on 14 May 2024
Thank you for your generous rating and comments, Jovane! All compliments are welcome, but it is gratifying to hear you love our hotel and recommend Tru By Hilton Glendale to potential guests - thanks so much for your kind words and support! Your feedback motivates us to keep raising the bar, and we'll continue striving to deliver exceptional products/services to make every interaction with us enjoyable and remarkable. Thanks again for choosing to stay with us on this journey. We are grateful for the opportunity to serve you. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience friendly and attentive staff.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Many thanks for the 5-star review, Heidy! We are grateful you chose Tru By Hilton Glendale for your recent stay, and we are thrilled to hear you had a great experience at our hotel. Our dedicated team takes pride in providing top-notch service to our guests, and we are delighted to know you found our staff friendly and attentive. We will make sure to pass your kind words along to our team, who we know will be very appreciative of your positive feedback. Your satisfaction is what drives us, and we are excited to see you again soon and delight you with another memorable stay. Thanks again for your gracious rating and comments. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

4/10 Poor

Mohammad Arfan

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear guest, We appreciate that you have taken a moment to review your experience and regret to learn that your recent visit did not meet your expectations, as reflected in your rating of our hotel. We apologize for any disappointment with the accommodation, and we would like to know more about your issues so we may take corrective measures to make things right for you in the future. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best Regards,Tru By Hilton GlendaleGuest Experience Team

6/10 Okay

Marissa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The water pressure in our shower was very poor like a light rain. About a week after we checked out we got a parking ticket for parking in the hotel parking lot during our stay but my invoice showed I paid for parking so they must not have entered my plate number correctly into their system and now I have to go through an appeals process for a parking ticket I never should've received. The location of the hotel is great being so close to State Farm Stadium and shopping/restaurants etc. It was disappointing that they didn’t have a hot tub and their complimentary breakfast was not that good. The staff were extremely friendly and nice but overall I probably would not stay here again.
Stayed 2 nights in Apr 2024

4/10 Poor

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charged $45.00 per days for parking in their lot. The signs around the property are misleading. Will not stay at a Hilton again.
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay will go back
Stayed 1 night in May 2024
Response from Customer Care Team on 9 May 2024
Hello Mark, Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay at Tru By Hilton Phoenix Glendale Westgate. We appreciate your feedback and look forward to welcoming you back in the future. Your satisfaction is our top priority, and we're committed to providing excellent service to all of our guests. Thank you for choosing to stay with us. See you soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Monica

Liked: Cleanliness
Great staff!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 May 2024
We sincerely appreciate your stay at Tru By Hilton Glendale and your 5/5 rating, Monica - thanks so much! Our dedicated team is a point of pride for us, working very hard to ensure positive experiences for all our guests, and we are delighted to know our staff was a highlight of your visit, too. We trust you enjoyed your interactions with our team and hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to have you back with us soon for another memorable experience. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place..but rent a car.
Stayed 4 nights in May 2024
Response from Customer Care Team on 8 May 2024
Many thanks for the 5-star review, Teresa! We are grateful that you have taken the time to let us know how you perceived our accommodation, and we are pleased to hear you had a positive overall impression of our hotel. We hope your stay was relaxing and you had a good night's sleep at our property. We appreciate your suggestion to potential guests about renting a car. Renting a car does provide flexibility and convenience in getting around or exploring nearby attractions. However, we would like to mention that our convenient location is just a mile off Loop 101 for quick access around Phoenix, plus walkable to popular haunts such as the Westgate Entertainment District, State Farm Stadium, and Tanger Outlet shopping center. Thank you for your valuable insights. We look forward to welcoming you again when you are next in town. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

4/10 Poor

Carl

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Was locked out of our room the 3rd night of our stay. Staff was unable to get key for us. Extremely inconvenient
Stayed 3 nights in May 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Trevor, We greatly appreciate your stay at Tru By Hilton Glendale and your 5/5 rating - thank you! We strive to ensure that every guest who stays with us leaves 100% satisfied, and we are thrilled to see that reflected in your perfect score. We hope to have the pleasure of hosting you again soon so we can share another memorable experience with you. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Kelly, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Really clean!!!
Stayed 1 night in May 2024
Response from Customer Care Team on 7 May 2024
Thank you so much for your gracious rating and comments, Kelly! It was our pleasure to host you, and we are overjoyed to read you had an excellent stay at Tru By Hilton Glendale. Our dedicated team works very hard to ensure a clean environment for all our guests, and your feedback is valuable in helping us maintain high standards of service. Your complete satisfaction is our biggest compliment, and we can't wait to see you again soon so we can share another 5-star experience with you. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

6/10 Okay

Mauro

Stayed 2 nights in Apr 2024

10/10 Excellent

Shamonica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and staff was so nice!
Stayed 2 nights in May 2024
Response from Customer Care Team on 7 May 2024
Dear Shamonica, We are always pleased to receive feedback from our guests in relation to their stays at Tru By Hilton Glendale, and we are delighted with your rating and comments - thank you very much. We are thrilled to hear that you noticed and appreciated our high cleanliness standards, and it's great to know that our staff made a wonderful impression on you. Our dedicated team works very hard to ensure memorable experiences for all our guests, and we are happy to learn our pleasant staff contributed to a positive experience for you. It was a pleasure to host you, and we look forward to welcoming you back the next time you visit the area. Thank you for staying with us on this journey. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location next to stadium
Stayed 1 night in Apr 2024
Response from Customer Care Team on 7 May 2024
Thanks so much for the 5-star review, Roberto! It's great to hear that our proximity to the iconic venue of State Farm Stadium was convenient for you, and we hope your stay was comfortable and you had easy access to everything you needed. We appreciate you making Tru By Hilton Glendale your hotel of choice on this journey and hope to have you back with us soon. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Ariana, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Matilde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Thank you so much for sharing your 5-star experience at Tru By Hilton Glendale with us and the community, Matilde! We are pleased to hear you had a positive experience at our hotel, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to welcoming you back soon for another enjoyable stay. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Jessica, Thank you for choosing to stay with us at Tru By Hilton Glendale and leaving us a 5-star review. We sincerely appreciate your business and your feedback. We are within walking distance of both the Westgate Entertainment District and State Farm Stadium and also close to the Tanger Outlet shopping center, and we are thrilled to know our great location was a highlight of your visit. We hope you enjoyed exploring the local activities and attractions from our conveniently located hotel in Glendale. It was a pleasure to host you, and we look forward to having you back soon for another enjoyable experience. Thanks again for your review. Have a safe trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Candie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly. I would suggest providing larger pool towels for guests but that is an overall suggestion for the parent company not this specific location.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 30 Apr 2024
Dear Candie, Thank you for staying with us at Tru By Hilton Glendale and giving us a 5-star review! We take all feedback seriously and sincerely appreciate you highlighting the positives of your stay and the improvement opportunities. We are happy to hear our friendly staff and clean facilities made a good impression on you, and we hope your stay was relaxing and you had a great night's sleep at our property. We hope to make continuous improvements based on what we learn from our guests, and your feedback helps us immensely. We have taken note of your recommendation for larger pool towels and will be sure to share your suggestion with the Tru by Hilton leadership team at Hilton. We trust that everything else was to your satisfaction, and we hope to have the pleasure of hosting you again when you return to Glendale. Thank you for allowing our team to serve you during your travels. We look forward to seeing you again soon. Have a safe trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Enrique Jr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there once a year for the lowrider super show and it has always been a great experience, the staff is friendly and the property seems to always have someone cleaning. Grear place to stay.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Enrique, We sincerely value your continued patronage and appreciate you making Tru By Hilton Glendale your preferred choice for accommodation when attending the Lowrider Super Show annually. It brings us immense joy to know you always had a great experience at our hotel, and we thank you for your kind words for our staff and accommodations. We understand the importance of maintaining a clean environment for our guests' comfort, and we are grateful for your recognition of our efforts in this regard. Your complete satisfaction truly makes us happy, and we hope to have the pleasure of welcoming you back many more times in the future. Thank you for staying with us on this journey and awarding us a 5/5 rating. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

8/10 Good

Clinton Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Clinton, Thank you for choosing Tru By Hilton Glendale for your recent stay and giving us a positive review. It sounds like you were satisfied with all the aspects of your stay, and we are happy you had a seamless experience. We hope everything was in order and you had easy access to your essentials. Please do let us know if there is anything we can do to make the next experience more memorable for you. We are constantly exploring ways to elevate the guest experience, and your feedback is invaluable in this regard. We look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Thank you for taking the time to post your review, Jimmy! We appreciate your choice to stay with us and are pleased you had a positive experience at Tru By Hilton Glendale. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 25 Apr 2024
Dear Fernanda, It's always wonderful to be at the receiving end of a perfect rating, and we are thrilled to have satisfied you so well on this visit. We appreciate your choice to stay with us at Tru By Hilton Glendale and can't wait to have you back soon for another exceptional experience. Thank you for choosing us. We are grateful for the opportunity to serve you and look forward to your next visit. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

8/10 Good

Ingrid

Stayed 2 nights in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Ingrid, Thank you for taking the time out of your busy schedule to review your recent stay with us at Tru By Hilton Glendale. We appreciate your choice to stay with us on this trip and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thanks again for your review. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and energy in hotel was amazing ❤️🥰❤️
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Allen, Thank you so much for the lovely review! We're thrilled you had a remarkable experience at Tru By Hilton Glendale. We always aim for top-notch service and strive to create a vibrant and positive atmosphere for our guests, and we greatly appreciate your recognition of our efforts in this regard. Thank you for endorsing our staff and the hotel's energetic vibe. Your kind words mean a lot to us. It was a pleasure to host you, and we can't wait to have you back soon for another memorable experience. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Olivia, Winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and the rooms were clean and comfy.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Olivia, Thank you for taking the time out of your busy schedule to review your stay with us at Tru By Hilton Glendale. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that you found the room clean and comfortable and our staff friendly and helpful. Providing a clean, comfortable, and hospitable experience is always our goal, and it's gratifying to know we hit the mark for you. We are happy that you were 100% satisfied on this visit, and we hope to have the pleasure of serving you again when your travels bring you back our way. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Have a safe trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very nice and helpful. Breakfast was great. Wish there we a few more hot options, but still good stuff. 👍
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Thank you so much for your perfect rating and valuable feedback, Melanie! We are happy to read about your positive impression of our staff and delighted that you found our team members helpful. Our dedicated team works hard to ensure memorable experiences for our guests, and your endorsement of our staff is gratifying. We are also pleased to hear that our complimentary breakfast hit the spot; we are glad you enjoyed it! We appreciate your suggestion for adding more hot options to our breakfast menu. We are continually improving our hotel and its amenities, and your feedback is valuable to us. We review our breakfast offering regularly, and we will take your input into consideration when we next do so. Despite this, we are thrilled that you had a positive overall experience at our hotel, and we hope to have the pleasure of welcoming you again when your travels bring you back to the area. Thank you for choosing Tru By Hilton Glendale for your stay on this journey. Have a safe trip!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Shane

Stayed 1 night in Apr 2024
Response from Customer Care Team on 25 Apr 2024
Dear Shane, Thank you for making Tru By Hilton Glendale your accommodation of choice on this journey. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is important to us, and we are thrilled you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back for another satisfying stay. Thank you for choosing us. Enjoy your travels, and see you again soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but they ran out of snacks and beverages too soon
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 2 Apr 2024
Dear Jean, Thank you for making Tru By Hilton Glendale your hotel of choice on this journey and for taking the time out of your busy schedule to award us a 5-star rating. We are grateful for your stay and your feedback. It's nice to know that you appreciated our hotel's convenient location - just a mile off of Loop 101 for quick access around Phoenix and walkable to both the Westgate Entertainment District and State Farm Stadium - and we hope you enjoyed exploring the area from our great location in Glendale. We regret to hear that we ran out of snacks and beverages early. While this was a rare scenario, we assure you that we will look into the matter and see what we can do to ensure this does not become an issue again. We thank you for your understanding and look forward to welcoming you again, hoping to make your next stay just perfect. Have a safe trip, and see you again soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so clean and felt like home. The staff were super friendly. The lobby was very relaxing and the setup was neat. The rooms were cleaned and smelled so good. The place itself was updated and felt so new.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Many thanks for the lovely review, Jose! Reviews like yours brighten our day and remind us why we love what we do at Tru By Hilton Glendale. At our hotel, we always aim to ensure that all our guests feel comfortable and at home, and it's most rewarding to hear that we achieved said task with you. We are delighted to know that you appreciated our friendly staff, the clean and fresh smell of the rooms, the updated facility and its feeling of newness, and the relaxing vibe and neat set-up of the hotel lobby, and we are glad that these elements of your stay contributed to a positive experience for you. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us. We hope to have the pleasure of seeing you again soon. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear James, Many thanks for the 5-star review! We are delighted you enjoyed your stay with us, as reflected in your perfect rating. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon. Thank you for choosing Tru By Hilton Glendale. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

James, Bryant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice. Quick check in.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Many thanks for sharing your 5-star experience at Tru By Hilton Glendale with us and others, James! We are pleased that you had a quick check-in experience, and it's great to know that our front desk left a positive impression on you. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to your next visit. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Jill M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay once again!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Jill, We are incredibly grateful that you took the time out of your busy schedule to rate your stay at Tru By Hilton Glendale and are delighted with your rating and comment - thank you very much! We strive to deliver exceptional guest experiences, and we are thrilled that your recent stay met the high standards of your previous visits. We are committed to providing consistent, high-quality accommodations and amenities, and we hope to exceed your expectations each time you choose. Thank you for staying with us on this journey and awarding us a 5/5 rating. We sincerely appreciate both and hope to have the pleasure of seeing you again soon. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

8/10 Good

Robert, Abbotsford

Liked: Staff & service, property conditions & facilities
AC not easily controlled
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Thank you for your review, Robert! We appreciate your choice to stay at Tru By Hilton Glendale and your positive rating of our hotel. We regret the aspect of our air conditioning system that didn't work perfectly for you. Our front desk is always available to resolve your concerns promptly, so please do ask our team for assistance if you encounter any issues on a future stay. In the meantime, we have alerted our maintenance team to your comment so they can take immediate action to investigate the AC issue you have highlighted. We trust that everything else was to your satisfaction, and we hope to have the opportunity to welcome you back and share a more seamless experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, safe property. Fun area.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Dave, Many thanks for sharing your 5-star experience at Tru By Hilton Glendale with us and the community! It is very rewarding to hear your perspective on our hotel, and we are delighted to know that you had a great impression of our property and found it safe and the area enjoyable. We hope you had a pleasant stay and a lovely time exploring the area from our conveniently located hotel in Glendale. It was a pleasure to host you, and we eagerly await your next visit for another memorable experience. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Thank you for taking the time to review us and award us a perfect 5/5 rating, Brianna! It was our pleasure to host you at Tru By Hilton Glendale, and we are delighted to hear that you had a great experience with us. We always strive to provide our guests with exceptional service and high-quality accommodations/amenities, and it's gratifying to know that we met your expectations during your recent stay. Your satisfaction lets us know we're on the right track, and we eagerly await your next visit so we can share another memorable experience with you. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

8/10 Good

Jerry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy. Although the rooms were a bit small, it was still comfortable and cozy to be in. Close proximity to a lot of attractions. There is a mall and an entertainment center that in walking distance and State Farm stadium is across the street for you Cardinal fans. We were there for dodgers spring training and camelback was a 5 minute drive away.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 21 Mar 2024
Dear Jerry, We are always pleased to receive feedback from our guests in relation to their stays at Tru By Hilton Glendale, and we are happy to hear that you had a positive overall experience at our hotel and found our accommodations extremely cozy - thanks so much for your kind words and support! We are thrilled that our hotel's great location, which is walkable to both the Westgate Entertainment District and State Farm Stadium and close to the Tanger Outlet shopping center, was a highlight of your stay, and we hope you enjoyed your spring training and had a great time exploring the surroundings from our convenient location. We appreciate your insight into the room size. While our rooms are small, they have been efficiently designed to maximize space with efficient storage and the essential elements of a comfortable room for a satisfying stay. We're gratified that you found the room comfy despite the size. Thank you for staying with us on this journey and providing valuable feedback. We hope to have the pleasure of hosting you again when travels bring you back our way. Have a safe trip, and see you soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Karina

Stayed 1 night in Mar 2024
Response from Customer Care Team on 9 Apr 2024
Dear Karina, Thank you for taking the time to rate your stay at Tru By Hilton Glendale with five stars! We're thrilled that you had a positive experience with us and that we met your expectations on this visit, as reflected in your perfect rating. We appreciate you staying with us on this journey and hope to have the opportunity to welcome you again for another satisfying stay. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Edward

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Edward, Many thanks for taking the time to rate your recent stay at Tru By Hilton Glendale with five stars! It was our pleasure to host you, and we are delighted to hear that our great location in Glendale was a highlight of your visit. We hope you enjoyed exploring the city from our convenient and prime location. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Great !
Stayed 1 night in Mar 2024
Response from Customer Care Team on 21 Mar 2024
Dear Fidel, Thank you for sharing your 5-star experience at Tru By Hilton Glendale with us and others! We are happy to hear that you had a great stay with us, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we're excited to have you back! Safe travels, and see you again soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team