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Reviews of Residence Inn by Marriott Phoenix North/Happy Valley

3 out of 5
Residence Inn by Marriott Phoenix North/Happy Valley
2035 W Whispering Wind Dr, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 316 out of 459 reviews" "
Rating 8 - Good. 107 out of 459 reviews" "
Rating 6 - Okay. 20 out of 459 reviews" "
Rating 4 - Poor. 10 out of 459 reviews" "
Rating 2 - Terrible. 6 out of 459 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Give Jared at the front desk a raise!! Overall wonderful experience. Not only was I able to get an early check in but the room itself was clean and comfortable. My husband and I were visiting for a wedding and Jared remembered us and asked us how the wedding went. He was also able to offer options for dining which is above and beyond. Jared is super approachable, friendly and overall a kind person. We had a blast and will stay again! Thank you Jared! Your awesome!
Stayed 1 night in Apr 2024
Response from Vickie on 23 Apr 2024
Dear Traveler,Thank you so much for taking the time to post a review on behalf of your stay with us. We appreciate you mentioning Jared and will definitely share this review with him. We are so happy to hear that you enjoyed your stay with us, and we hope you will come back and see us once again during your travelling needs. Sincerely, Vickie W.

8/10 Good

KEITH, PRESCOTT VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, good breakfast. Expensive.
Stayed 1 night in Mar 2024
Response from Vickie on 23 Mar 2024
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and are happy to hear that you enjoyed the breakfast. We hope to see you again during your traveling times. Sincerely, Vickie

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 4 Mar 2024
Thank you for the wonderful feedback.

10/10 Excellent

VINCE

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok
Stayed 6 nights in Dec 2023

10/10 Excellent

Dirk

Stayed 1 night in Dec 2023
Response from Vickie on 21 Dec 2023
Dear Traveler,Thank you for taking the time to post a review about your recent stay. We appreciate having you as our guest and hope to see you again during your travel times. Sincerely, Vickie

6/10 Okay

kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Very clean and comfortable.Bed was perfect.
Stayed 3 nights in Sep 2023
Response from Vickie on 24 Oct 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and hope to see you again during your traveling needs. Sincerely, Vickie W.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Free breakfast has a lot to be desired and even the coffee was undrinkable.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Elijah Moralez

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and are was safe.
Stayed 2 nights in May 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel was close to shopping.
Stayed 1 night in Apr 2023
Response from Vickie W. on 7 May 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and hope to see you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Vickie on 5 Apr 2023
Dear Traveler, Thank you for taking a moment to give us a rating. We appreciate having you as our guest and hope to see you again. Sincerely, Vickie

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Breakfast was awesome!
Stayed 7 nights in Feb 2023
Response from Vickie on 5 Apr 2023
Dear Traveler, Thank you for choosing our property for your travel plans. We are very pleased to hear that our staff was friendly and that your breakfast was awesome. What a great way to start a day. We hope to see you again. Sincerely, Vickie

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always helpful and very friendly.
Stayed 8 nights in Feb 2023
Response from Vickie on 5 Apr 2023
Dear Traveler, We are so happy to hear that our staff was accommodating and friendly. We strive to give our guests the best service and guest experience during their stay. We hope to see you again. Sincerely, Vickie

8/10 Good

Polly

Stayed 1 night in Feb 2023
Response from Vickie on 5 Apr 2023
Dear Traveler, Thank you for staying with us and giving us a review. We hope to see you again. Sincerely, Vickie

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!! Hot tub and pool area beautiful, great staff.
Stayed 5 nights in Feb 2023

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was very good. The staff was helpful and pleasant.
Stayed 7 nights in Feb 2023

4/10 Poor

Phillip

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Noise level was absolutely terrible. There is a middle courtyard with a basketball court, and the windows are paper thin. Kids screamed and played basketball past 10pm. The front desk was unable to do anything about it and said that 10pm is quiet time. I even called Marriott corporate and they said the noise level is allowed until quiet time at 10pm. If you want to hear a basketball bounced continuously, with an echo, along with screaming past 10pm...this is your hotel.
Stayed 4 nights in Feb 2023

10/10 Excellent

Terrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - would stay again
Great place. Clean. Comfortable. Staff was very nice and friendly. Breakfast one of the best Ive had at a free breakfast.
Stayed 7 nights in Feb 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The couch in the room was broken and sagging in the middle, the bedding on the bed was just cry thinsheet like blankets, the bathroon was extrey small, could barely close the door without having to step practically into the shower.
Stayed 1 night in Dec 2022

2/10 Terrible

jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
second stay in a row with an issue. last time, there was a distinct pet urine smell in the room. all that was done was to spray some deodorizer. this last time, we had a toilet valve get stuck and flood the bathroom. four calls later, we had the flooded water taken care of and the toilet fixed. I received a somewhat insincere apology email from the hotel, basically saying they will try better next time. I would expect more from a Marriot property.

10/10 Excellent

filiberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good stay breakfast ok
Stayed 1 night in Dec 2022

10/10 Excellent

serghei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Mijito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 1 night in Oct 2022

6/10 Okay

jason

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We have stayed here several times in the past. The 2 bedroom suite fits our needs very nicely. This last time though, the central living area had the distinct smell of urine. My guess is someone's pet had an accident. The hotel is pretty new to be having such a thing. I would just recommend housekeeping take a sniff test, before another guest comes in.
Stayed 2 nights in Oct 2022

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lever on the front door would work intermittently and the AC was extremely loud and making strange noises. Stairwells smelled like a machine shop.
Stayed 1 night in Aug 2022
Response from KC on 25 Aug 2022
Dear Jeff,Thank you for staying with us, and taking the time to review your stay. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback has been shared with our team to ensure we improve our guest experience.Thank you again for being our guest, and have a wonderful day.

10/10 Excellent

Ryan

Stayed 1 night in Aug 2022
Response from KC on 25 Aug 2022
Dear Ryan,Thank you for taking the time to review your stay with us. We are thrilled to hear you enjoyed your time at our property, and hope to have the opportunity to serve you again.

4/10 Poor

Missy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
NOT Pet Friendly
We had issues all through our stay. It was actually about a week long. They convinced me to moved from paying Hotels.com to direct paying them. Once I did, they kicked me out of the hotel. They said my cats (2) were too smelly. They are supposed to be pet friendly. There were a million barking dogs on my floor, but my litter box smelled. I guess I probably shouldn’t have had it next to the tile floor near the door. I thought it would be easier clean up for the staff, instead I got kicked out of this Pet friendly hotel.
Stayed 1 night in Aug 2022
Response from KC on 10 Aug 2022
Hello Missy, While we are a pet friendly location, due to the numerous complaints from guests, and the severity of the issue, we did have to ask you to find different accommodations. We understand that relocating is an inconvenience, and we do sincerely apologize. Thank you for taking the time to share your valued feedback with us. Please feel free to contact us with any further questions or concerns, we are happy to help.

10/10 Excellent

Russel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good experience. The staff was superb and the facilities excellent. The only glitch was that the hot tub jets were down and not working
Stayed 1 night in Aug 2022
Response from KC on 10 Aug 2022
Hello Russel, We are thrilled to hear you enjoyed your stay with us! Please accept our sincere apology for the spa jet issue that occurred during your visit. We have made the necessary repairs, and are now fully operational! We hope to serve you again soon and provide you with the perfect guest experience you deserve.

10/10 Excellent

Michael Allister

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything was really good except for the air conditioner. It rattled all night long, waking us up constantly. And it was so loud that we had to really turn up the T.V. in order to hear it. But everything else was really nice, the room size and cleanliness was perfect and the service was great. I did tell the staff at check out about the problem, so I hope they get that fixed.
Stayed 1 night in Jul 2022
Response from CJ on 7 July 2022
I want to thank you for bringing these problems to my attention and I want to confirm that I have followed up with our staff regarding the issues you experienced in your stay. We welcome all kinds of feedback from our guests and want to ensure your satisfaction. Sincerely, Chris Johnson

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nices places to stay, friendly staff good services
Stayed 1 night in Jun 2022
Response from KC on 18 June 2022
Hi Hector, Thank you so much for staying with us! We are thrilled to hear you enjoyed your stay with us. It was a pleasure to serve you and we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from CJ on 16 June 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jun 2022
Response from CJ on 16 June 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet and clean facility.
Stayed 1 night in May 2022
Response from CJ on 16 June 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Rafael

Stayed 1 night in May 2022
Response from CJ on 16 June 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Emily S.

Liked: Staff & service, room comfort
Back again, & happy.
We have actually stayed here 13 years ago when we were first shopping for houses in Anthem. Now we have sold our home in Anthem and decided to come here and stay again. It's very nice it's great to see all the trees have flourished pool area is absolutely beautiful we love the lights at night we love the ability to sit outside and have our breakfast or hang out in the afternoon or evening. The front desk was extremely helpful. I requested a roll in shower for ease because I am having difficulty getting around and it was 100% excellent and ready to go. We both appreciate the 12:00 checkout time and absolutely like the fact that you can check in at 3:00 p.m. it's nice that the rooms have separate bathroom and bedroom and then a completely full kitchen and TV room area. We have had a great stay we wish you could stay longer we will be back thank you
Stayed 1 night in May 2022
Response from CJ on 16 June 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from CJ on 16 June 2022
Thank you for choosing our hotel for your visit to the Valley of the Sun. It's great to hear such kind comments about our hard working staff. It is through our valued guests that our staff stays enthusiastic about what they do. The thing we enjoy most is taking care of our guests, and making sure their stay is excellent. Thank you once again for the great review, and we hope to see you again.

2/10 Terrible

Jean

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Already provided one
Stayed 3 nights in Apr 2022
Response from CJ on 16 June 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay here again!
Stayed 3 nights in Apr 2022
Response from CJ on 16 June 2022
Thank you for choosing our hotel for your visit to the Valley of the Sun. It's great to hear such kind comments about our hard working staff. It is through our valued guests that our staff stays enthusiastic about what they do. The thing we enjoy most is taking care of our guests, and making sure their stay is excellent. Thank you once again for the great review, and we hope to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Front Desk Team on 11 Apr 2022
Hi Mark, We thank you for choosing to stay with us here at Residence Inn Phoenix North/Happy Valley. We sincerely appreciate you taking the time to complete the review. We hope to welcome you back soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was outside basketball court, maybe you could have hours like 8am someone was using court like at 6:30am
Stayed 1 night in Mar 2022
Response from GM on 4 Apr 2022
Kathleen, Thank you so much for your feedback we do have posted hours for the court which starts at 9am. We are sorry to hear that you were disturbed so early in the morning.

6/10 Okay

Lori

Stayed 1 night in Feb 2022

10/10 Excellent

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was extremely helpful, friendly, and very accommodating.
Stayed 2 nights in Jan 2022
Response from Hayden on 1 Feb 2022
Dear Jacklyn, thank you for being our guest and taking the time to provide your valued feedback! We hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Hayden on 1 Feb 2022
Thank you for being our guest and taking the time to provide your valued feedback! We hope to see you again soon.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hayden on 1 Feb 2022
Dear Kelvin, thank you for being our guest and taking the time to provide your valued feedback! We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Accommodating
My stay was on a holiday weekend so even though it seemed a bit pricey I suppose this is to be expected. I was in town for business and was relieved to find out that they had an overnight security detail that patrols the parking areas as I had many valuables that I was forced to leave with my vehicle. Room was excellent. Clean, comfortable mattress, etc. Staff was very friendly as well. Would definitely stay at this location again.
Stayed 1 night in Dec 2021
Response from Hayden on 1 Feb 2022
Thank you for being our guest and taking the time to provide your valued feedback! We hope to see you again soon.