Pillow-top beds, desk, blackout curtains, iron/ironing board
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Reviews of Radisson Hotel Phoenix Airport

3.5 out of 5
Radisson Hotel Phoenix Airport
427 N 44th St, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 682 out of 1432 reviews" "
Rating 8 - Good. 377 out of 1432 reviews" "
Rating 6 - Okay. 169 out of 1432 reviews" "
Rating 4 - Poor. 98 out of 1432 reviews" "
Rating 2 - Terrible. 106 out of 1432 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Peggy

Disliked: Staff & service, amenities
Airport shuttle not av@liable on my arrival at 3:30 pm at airport. Had to take taxi to hotel. Seems not up to par for a $200/night hotel. No shuttle available in the morning on my departure though I had confirmed about 2 months that it would be available. Staff not very accommodating on check out.
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024

8/10 Good

Roshan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is good, slightly dated but acceptable. Very good friendly staff, even let me check in a bit early and attentive to my needs! Issue is outside the property which is not something the hotel can control, that is homeless congregating near the light rail station and vicinity. I took a shared ride instead of taking the light rail. It was dirty and strewn with litter along the road. There is nothing food wise within walking distance, the hotel cafe had average food and I used it instead. The City should clean this place up, it is impacting tourism to the Phoenix area!
Stayed 2 nights in May 2024

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Close to the airport. My bed was made every morning!
Stayed 3 nights in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

6/10 Okay

TAWEKE

Liked: Cleanliness, amenities
.
Stayed 2 nights in May 2024
Response from Chance Kozak AGM on 6 May 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Excellent staff.
Stayed 1 night in May 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

6/10 Okay

Sanat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We're given room next to their storage room. There was constant noise when hotel staffs were accessing the storage
Stayed 3 nights in May 2024
Response from Chance Kozak AGM on 6 May 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Josephine, Commerce Township

Travelled with family
Liked: Staff & service
Good looking and modern decor. Looking closely, there were signs that deep cleaning was needed. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Maryanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet, clean, quick registration. Only one older woman to manage twelve tables plus several seats at the bar and grill restaurant, thus slow service, but not the waitress’ fault. She was doing the best she could.during the dinner hour.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Lester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older hotel which was fixed up. Very clean. Easy parking. Suorr close to the airport. Not much right in the area. Onsite restaurant was expensive and not many food choices. Took a shuttle to the airport and staff called for our wake up call. Front desk staff was very nice and helpful.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

2/10 Terrible

arthur

Disliked: Staff & service, property conditions & facilities
Air conditioning not functioning properly Stuck at 78 all night and very noisy Front desk when called just said we don’t have an engineer Could not sleep Very disappointing experience
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very helpful.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

6/10 Okay

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel. Good rooms, nice staff. My reason for staying here was due to unforeseen circumstances on my trip to Phoenix so I booked this last minute to be close to the airport. I spent all my time in the room and left early in the morning. Tough to provide a thorough evaluation.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Mark

Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

6/10 Okay

Adena

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The staff was lovely. As was the pool area. The hotel was older than presented in photos. Other than that it was ok!
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great place to stay I highly recommended Ramon
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Robbyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

6/10 Okay

Nina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 26 Apr 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

DANIEL, FLUSHING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what i wanted and needed
Stayed 2 nights in Apr 2024
Response from Chance Kozak AGM on 26 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 23 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chance Kozak AGM on 23 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, updated rooms. The shuttle was so convenient. Breakfast was good. Would stay here again.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 17 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 17 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Luke

Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area felt safe and clean . The ladies at the restaurant and bar where great . Shuttle service was prompt and convenient .
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 17 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Chris, Weyburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to the airport
Stayed 1 night in Apr 2024
Response from Taylor on 14 Apr 2024
Hi Chris,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Good for travel
Stayed 2 nights in Apr 2024
Response from Taylor on 14 Apr 2024
Hi Chris,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Taylor on 14 Apr 2024
Hi Sheryl,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience

8/10 Good

Marlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was a plus. Staff were friendly. Only complaint was that housekeeping knocked on my door 3 separate times starting at 9am the morning of checkout. I wasn’t late checking out, they just apparently don’t communicate with the front desk to see which guests have left.
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 17 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Ori

Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 6 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

FRED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay except for the breakfast. The eggs were runny and bacon over cooked and all items were cold.
Stayed 1 night in Apr 2024
Response from Taylor on 14 Apr 2024
Hi Fred,I am sorry about the breakfast I will get with the executive chef and discuss this with them.Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience

10/10 Excellent

Kim, Sedalia

Travelled with partner
Liked: Amenities
Great place to stay.
Stayed 1 night in Apr 2024
Response from Taylor on 11 Apr 2024
Hi Kim,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Chance Kozak AGM on 1 May 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

4/10 Poor

Zach

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chance Kozak AGM on 30 Apr 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

LUCIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sink would drain slowly it was awful when you’re brushing your teeth. There were a lot kids and I understand kids get loud but after 10pm someone should do something. I called down to the front desk. No one did anything.
Stayed 1 night in Apr 2024
Response from Taylor on 10 Apr 2024
Hi Lucia,On behalf of our entire staff at Radisson Hotel Phoenix Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and reasonable price.
Stayed 1 night in Apr 2024
Response from Taylor on 5 Apr 2024
Hi Stephen,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

4/10 Poor

bill

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was excellent, including the front desk staff. But the shuttle service was the worst we've experienced in 40 years of traveling. We had interaction with two drivers, the one coming off his shift and the one beginning his shift. Both were the rudest individuals we've ever encountered in what is supposed to be the hospitality industry! They raised their voices at us. They slammed every shuttle door when we were leaving, and after we arrived at the airport. These two individuals need to find something else to do that other than work with people.
Stayed 1 night in Apr 2024
Response from Taylor on 5 Apr 2024
Hi Bill,On behalf of our entire staff at Radisson Hotel Phoenix Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Thank you again for the nice words for the front desk we thrive to do the best.

8/10 Good

Agustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and clean facility.
Stayed 1 night in Apr 2024
Response from Taylor on 4 Apr 2024
Hi AgustinThank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well experience stay.
Stayed 1 night in Apr 2024
Response from Taylor on 4 Apr 2024
Hi AaiyahThank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Glen, Mililani

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property looks and feels newly renovated so nothing looks worn or old. It has to be the most lively lobby in its class of hotels. So many people just hanging out and socializing due to the bar remains open until 10 pm (if I remember right). The mattress feels great. Shower pressure is strong. Only two things....we had a hard time controling the temperature in our room. Either too cold or too hot no matter what setting we had it on. Maybe because the temperature outside flexuated from the 40's to the 80's. Lastly, the size of the pillows were really small compared to other hotels we stayed at. Minor though. Overall, a nice and comfotable place to stay
Stayed 1 night in Apr 2024
Response from Taylor on 4 Apr 2024
Hi Glen,On behalf of our entire staff at Radisson Hotel Phoenix Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Corinna

Travelled with family
Liked: Staff & service, property conditions & facilities
Beds weren’t very comfortable at this day and age all beds should have pillow top or memory foam toppers. Pillows weren’t great either
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 3 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Chance Kozak AGM on 23 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
They were helpful
Stayed 1 night in Mar 2024
Response from Taylor on 4 Apr 2024
Hi Michael,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Sylvia, Pittsburgh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient, close to the airport. Free airport shuttle. Room was clean, bed was very comfortable. Very short staffed, but I guess that is a problem everywhere nowadays.
Stayed 2 nights in Mar 2024
Response from Taylor on 11 Apr 2024
Hi Sylvia,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Rita

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff and bell man were very very helpful and kind!!
Stayed 1 night in Apr 2024
Response from Chance Kozak AGM on 3 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

2/10 Terrible

Betty

Liked: Amenities, property conditions & facilities
Hotel advertises airport shuttle. When I arrived at the shuttle pick up place, no Radisson shuttle. Tried calling multiple times. No answer at the shuttle extension. No answer at the front desk. Had to spend $20 for a taxi. Front desk area was empt6, but the attendant said he had been too busy to answer the phone. When I said that this doesn’t make for a good review, he replied, “. You just go and write your little review.”
Stayed 1 night in Mar 2024
Response from Chance Kozak AGM on 3 Apr 2024
On behalf of our entire staff at Radisson Phoenix we apologize for the concerns you shared about your experience at this hotel. If you wish to further discuss why we did not meet your expectations, please email me below. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Tamara

Liked: Cleanliness, property conditions & facilities
It was clean! Hot tub could have been warmer though
Stayed 1 night in Mar 2024
Response from Chance Kozak AGM on 3 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy for early flight
Stayed 1 night in Mar 2024
Response from Chance Kozak AGM on 3 Apr 2024
Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Good

Bruce

Stayed 1 night in Mar 2024
Response from Taylor on 21 Apr 2024
Hi Bruce,Thank you for sharing your recent experience at Radisson Hotel Phoenix Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.