Oakwood in Phoenix

"Employees were wonderful. More signage and information in room would have been helpful. Many areas felt outdated or a little run down. "

"Breakfast good. Rooms clean and good space. Pool too cold to get in. "

"Overall, the staff was amazing. However there was an incident regarding the pool Gabanna I was quoted $100 and when I received my bill, it was 199. They proceeded to bring over security guard and humiliate me. I agreed to pay for everything I ordered, which is reasonable, but there is no way I was going to pay for a cabana that they doubled the charge after that they asked me to leave the hotel so I did not even get to finish my cabana which I paid for. I will never recommend this hotel to anyone and I will be blasting this on every trip advisory and social media."

"When I arrived it was unclear where I should park , and after parking my car in the alley I was told they were out of spaces for guests. I was assigned a resident parking spot , but it requires another to key fob. Also, the shower gel bottle was empty, I had hand soap, but you don't provide lotion. This hotel is not good for short-term travelers."

"Cleanliness was on point "

"A maintenance guy walked in to our room while we were sleeping saying that he was coming in cuz we called in saying that our toilet wasn't working. So we told him that it wasn't us who called. My wife had to call down to the lobby using her cell phone cuz the phone on the room wasn't working. So she called in to see what was going on with the maintenance showing up early. They had told us that we had called in do to the toilet. We had told them that it wasn't us that called in and they kept sayings it was us, instead of apologizing."

"Good value for the price"

"Room was not in best condition "

"GREAT STAFF and I love the free snacks!! I wish I had brought my swimsuit because the hot tub was very inviting. "