This place could be so great! When the first word in the description of the home is "LUXURY", certain expectations are raised. But there were many issues regarding general upkeep and cleanliness. The carpeting is worn and stained and the tile floor was dirty. There were issues with burned out lights and loose and leaky faucets. The patio table was missing some ceramic tiles; one of the patio ceiling fans was missing its cover, the lights on the other one were burned out; the outlet by the patio door didn't work; the sliding glass door was very hard to open and close; there were broken drawer handles on some bedside tables. The smoke alarms kept going off one night and there was a backed-up sewer system that caused a toilet to overflow on the main floor one evening.
More concerning were some safety hazards: several of the smoke alarms were open and missing batteries, and one of the bedroom outlets did not have an outlet cover, several other outlet covers were cracked and loose (these items were all replaced during our stay).
There are positives though. The house has good bones. It's large, the high ceilings are great, there is plenty of room for a bunch of people, and the patio/pool/ grill area is exceptional. The owners provided a new all-in-one printer/scanner/copier before we arrived to go with the computer that was there, that was appreciated. The Wi-Fi signal was excellent, and the two Roku TVs were nice. We spent a ton of time outdoors in the backyard, both in the grill area and around the fire pit, and it was fantastic. The location is great. The other positive was that the property manager and owner were fairly responsive to all the problems we ran into.
The heated pool was also balky and in the end just stopped working and became too cold and dirty to swim in. The place had been advertised as coming with a heated pool, but make sure you negotiate the terms for heating it before you commit.
I know the owners and manager felt bad about all of the issues and did what they could remotely to get them fixed while we were there. At the end of our stay, I asked for and received a small refund for all of the hassles we endured. It was a nice gesture that they didn't have to do contractually.
With some updating and proper maintenance, this home could easily get 5 stars, so here's hoping they invest in the property.