Independent in Phoenix

"Resort was under construction. pools were closed, very cold. bird "

"I tried leaving 1.5 stars but rounded up to 2. I chose to stay here due to reviews found online of how clean it was. Ironically, I did not find our room to be clean. The shower head was dirty. The shower was gross. The sink had mold in it. Otherwise, the room was comfy and the location was great. Parking price was a bit excessive especially after the cost of the hotel itself. The staff at the bar were super kind and friendly! Although the few people I interacted with at the front desk….not so much. The lady did not seem to care when I made her aware of the black mold. She said she would send someone up to look before we went to dinner. After dinner, it was still there. So even the people in the artwork could notice the frustration in my eyes. She said they were busy so I asked for a different room and all the sudden someone was able to go check it out. Waited for about 30-40 minutes in lobby before she sent someone. The man that checked us out had no personality either. Overall, I would love to come back but would like them to acknowledge this and do better. People pay for a clean space. "

"Everything and everyone was wonderful here. The entire staff was friendly, helpful and very professional. I would definitely recommend this place! "

"Nice location close to the airport. "

"Friendly staff throughout the hotel. Great location for airport or getting to local areas"

"Beautiful property with very nice pools and great views!"

"Lots of things about this priory are great (the staff, the location, the size of the room). But a few things aren't. Primarily the parking. In order to park here, you have to download and use an app that took way too long, was confusing, and never made sense or worked right, and ended up charging more than a valet even though I parked myself. I'm still getting emails from them days after I checked out that are confusing and annoying. Also, the signage is poor. Mostly, it all seems to stem from the fact that this is primarily a residential building with only a limited number of hotel rooms. The signage is poor. No signs for hotel lobby. No signs for the rooms when you get off the elevator. No signage in the parking garage to tell you how to exit. Etc. "

"Our room was clean and looked like the interior had been refreshed recently. The front desk staff were very friendly and helpful. The shuttle to the airport was great. We wish we had known about it when we arrived at the airport in the late hours. Breakfast wasn't the best continental breakfast, but it did what we needed it to do. I would stay here again if passing through the area and want to be close to the airport."

"Place felt like a resort. Rooms were spacious. Staff, especially Danny, Sofia and Ellis were outstanding and helpful. Beds were a little soft. "