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Reviews of Holiday Inn Express Hotel & Suites Scottsdale - Old Town, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Scottsdale - Old Town, an IHG Hotel
3131 North Scottsdale Road, Scottsdale, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like about this property. It's positioned to provide multiple options for shopping and dining.
Stayed 3 nights in May 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 3 nights in May 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Greg

Travelled with family
Disliked: Cleanliness, amenities
Needs an updated
Stayed 7 nights in May 2024

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast.
Stayed 4 nights in May 2024

10/10 Excellent

Junanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was amazing. The staff was awesome. Room amazing
Stayed 1 night in Apr 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness
Bathrooms need exhaust fans! For steam and mold prevention. Needed umbrellas in tables around pool.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities
The hotel was just right for us. Clean and quiet. Staff was friendly and helpful. Convenient to Old Town.
Stayed 3 nights in Apr 2024

2/10 Terrible

Naim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff were really rude and didn’t even want to answer any of our questions. Additionally we booked for 6 whole nights but only got house keeping service and cleaning 1 day which doesn’t make sense We are a family of five and did not get enough towels. Even though this was available for us and already booked we went to a different hotel. 1 of the Lady’s were super nice usually during the evenings but again some staff were pretty rude.
Stayed 6 nights in Apr 2024

6/10 Okay

LAURA

Liked: Property conditions & facilities
Disliked: Staff & service
I was disappointed with my stay here. There was a delay in my 3rd party reservation being populated in the IHG system. Normally that wouldn’t bother me, but I was made to feel inferior by the front desk employee.
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is dirty and over priced. The front desk was not very friendly. The Funiture is old the bed and pillows wore out. Room smelled mildewy. This hotels needs a update. The entrance door was gross.
Stayed 1 night in Feb 2024

4/10 Poor

Shawna, Cedar Hills

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness
Good Location. Gym: facility & equipment inadequate.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chrstine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, amenities
Nice Pool and Hot Tub
Stayed 2 nights in Mar 2024

6/10 Okay

Jean

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place needs updates! Sofa springs shot, desk chair mechanism broken, refrigerator appears to be missing one foot, so leans visibly to one side, rooms are dark. Overpriced for what you get. Paid for balcony which was smallest one on property with huge pillar blocking light and view of pool. Overall, poor value.
Stayed 1 night in Mar 2024

8/10 Good

Robert Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to old town
Stayed 3 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Sheryl

Travelled with partner
Liked: Staff & service, amenities
It ain’t the Ritz but it’s great for spring training close to the stadium offers breakfast and has a nice pool and hot tub. However, they are soon going to be remodeling it and turning it into a Hilton so there goes one of the few affordable options for spring training, they say it will be open during the remodeling but I’m sure it will be noisy as heck so don’t plan on returning .
Stayed 4 nights in Mar 2024

8/10 Good

Dorene

Travelled with family
Close proximity to Scottsdale Stadium and Old Town
Stayed 3 nights in Feb 2024

10/10 Excellent

Marion

Liked: Amenities
Close to Main Street Old Town.
Stayed 3 nights in Mar 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Maybe could have more breakfast choices
Stayed 3 nights in Feb 2024

6/10 Okay

Ross

Liked: Property conditions & facilities
Most of the staff at the front desk were pleasant and helpful. However we were disappointed that during our 4 nights stay we had no House keeping. We were provided with 3 coffee pods and the inside water container was filthy.
Stayed 4 nights in Feb 2024

10/10 Excellent

Clemente

Stayed 4 nights in Feb 2024

6/10 Okay

Nick

Stayed 2 nights in Feb 2024

2/10 Terrible

Audrey

Stayed 4 nights in Feb 2024

8/10 Good

michael

Stayed 1 night in Feb 2024

6/10 Okay

Joslyn

Liked: Cleanliness
Good Location
Stayed here with my husband for a long weekend to see Scottsdale. The location was great. It was close to Old Town and lots of restaurant and bar options. However, the hotel can use some updating. The hallways smelled a bit musty and the rooms needed some updated furniture. The breakfast was only from 6:30 to 9:30. Therefore, we were unable to take advantage of that. One suggestion is to have breakfast and a little bit later. We had a noisy upstairs neighbor, but our rating has nothing to do with that because that was outside of the hotels control.
Stayed 3 nights in Feb 2024

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Quiet, clean and comfortable
Stayed 3 nights in Feb 2024

6/10 Okay

Andrea

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unconcerned with the comfort of their guests
I booked this stay for myself and a couple of other people for an out of town event we participated in. I specifically chose this location because of the extra room and sofa bed. The sofa bed, although not expected to be as comfortable as a regular bed, was not strong enough to support an adult person. The foot of the bed completely fell through and the person trying to sleep on it hurt himself and to adjust to make it work without disturbing us. We let the front desk manager know the next morning and they seemed unconcerned, but said they would send maintenance to check it out. When we returned after a long busy day of working, the bed was pulled out and made as if they fixed it. We were relieved to think they had. Turns out, there was no change with the issue. Without even lying on the bed, we found that the same problem still existed. I took pictures and called thr from desk right away. They informed us that maintenance had checked it out and said there was no issue with the bed. We explained that there was and they sent maintenance, once again to check it out. He checked it out and agreed that it was broken. The issue was resolved by bringing in two more mattresses stacked on the floor for my employee to sleep on. Hardly comfortable and they lacked concern for the comfort of their guests. I spoke to the manager the next morning upon check-out to make them aware of the situation, and she hardly seemed to care. She said i needed to contact Hotels.com for any complaints.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Haviva, Hewlett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nicely located.
Stayed 1 night in Jan 2024

8/10 Good

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to early arrival, I called first thing in the morning and asked for an early check-in. I spoke with a gentleman named Joe, who confirmed that I would be able to check in as of noon. When I arrived at noon, the lady working the reception desk seemed uninterested in helping me and told me to come back at 3 PM. She was not customer service focused.
Stayed 2 nights in Jan 2024

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee that greeted us when we checked in was awesome. She was so pleasant and it so so appreciated after a long day of travel.
Stayed 2 nights in Jan 2024

2/10 Terrible

Natalie

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated. The only complaint is the pillows. Too squishy.
Stayed 3 nights in Jan 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite with separate living room. Good value for Scottsdale.
Stayed 2 nights in Jan 2024

8/10 Good

Britt, Austin

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Marla

Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas vacation
Really liked the location. - close to Old Town but cheaper than other hotels in the area. Breakfast was great. Rooms are large with separate sitting area from bedroom. The noise barrier however is poor - could hear the people walking every step above us - very squeaky floors. Disappointed that the pool was out for service for the duration of our stay (4 days). Overall an enjoyable stay.
Stayed 4 nights in Dec 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024