Dear Gary RITTERBUSH, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the unavailability of staff in the morning. Providing essential amenities and attentive service is crucial to us, and we will address these issues and ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Amber, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Erika, Thank you for staying at our hotel and taking the time to share your experience. We sincerely apologize for the inconvenience of the phone not working in your room. Your feedback will be shared with the appropriate individual to address these concerns. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Chris, Thank you for choosing us and for sharing your review. We apologize for the inconvenience you encountered due to the odor in your non-smoking accommodations. Maintaining a clean and comfortable suite is our priority, and we regret falling short of your expectations. We'll work diligently to uphold our high cleanliness standards and ensure that our housekeeping teams do proper cleaning. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a seamless stay.Sincerely,Hotel Management

Dear Denise, Thank you for taking the time to post your review. We apologize for the inconvenience caused by the room odor and the condition of the sofa bed. Rest assured, we take cleanliness seriously and are addressing these issues promptly with our housekeeping team. Your feedback is essential, and we appreciate you bringing these concerns to our attention. We're committed to ensuring all our guests enjoy a comfortable and pleasant stay. Please allow us the opportunity to make it right during any future visits. Thank you for your understanding.Sincerely,Hotel Management

Dear Lisa, Thank you for taking the time to post your review. We deeply regret any discomfort or concern you experienced during your stay. Our commitment to guest safety is paramount, and we take incidents like this extremely seriously. We're actively cooperating with authorities to ensure the security of all guests and the property. Rest assured, we're reviewing our communication practices to provide comprehensive information to all guests. Your feedback serves as a crucial reminder for us to continuously enhance security measures and transparency. We sincerely apologize for any inconvenience caused and hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Anna, We are thrilled to hear about your positive experience during your stay at Extended Stay America. Our top priority is providing a clean and safe environment for our guests, and we're delighted that we met your expectations. Thank you for choosing us for your family trip, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Cesar, Thank you for taking the time to leave your feedback. We appreciate your stay with us and hope you had a comfortable experience overall. If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to share. We value your input and look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Heather, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Colin, Thank you for staying at Extended Stay America. It was wonderful hosting your visit, and we thank you for allowing us to be of service. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Sincerely,Hotel Management

Dear Miriam, Thank you for your feedback and for choosing us for your stay. We're glad our staff provided efficient service and that you found value in our pricing. We look forward to welcoming you back on your next visit and hope to provide you with an even more enjoyable experience. Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear John, Thank you for choosing Extended Stay America. We appreciate your positive mention of our cleanliness. We understand your concerns about breakfast options, and we're actively exploring ways to enhance our offerings. Your feedback is valuable, and we hope you'll consider staying with us again. We aim to provide an improved experience that exceeds your expectations in the future.Sincerely,Hotel Management

Dear Moiti, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Kevin, Thank you for your review. We apologize for the delay in check-in issues and for not meeting the cleanliness expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Roxanne, Thank you for posting a review of your recent experience. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear ChristiAnna, Thank you for sharing your feedback with us. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. Thank you for staying at Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Darrel, Thank you for choosing us and sharing your experience. We appreciate your input and apologize for the frustration you experienced with the payment method. Hotel policies can vary, and it's important to ensure payment options are compatible with the establishment's requirements in advance. We're grateful that someone was able to assist you and prevent any inconvenience. While we aim to provide a smooth experience, your insights are valuable, and we hope your next visit, with a compatible payment method, will be more enjoyable. Sincerely,Hotel Management

Dear Jessica, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management