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They has a free shuttle taking guests to the Talking Stick Amphitheater!
Michelle
Stayed 1 night in Apr 2024
Response from Kristi on 20 Apr 2024
Dear Michelle,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
10/10 Excellent
Aiden
7 Apr 2024
Aiden
Stayed 2 nights in Feb 2024
Response from Kristi on 10 Apr 2024
Dear Aiden,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
We went for a concert at the talking stick amph. And we where able to walk to it, perfect stay and convenient, also fast food at walking distance too
Alma
Stayed 1 night in Mar 2024
Response from Kristi on 29 Mar 2024
Dear Alma,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
The hotel is situated near the freeway and there are many dining options available nearby. There were sketchy characters about, but we never felt unsafe. The staff was very cordial and helpful and we spent two quiet nights comfortably in the hotel. Oh, and the little Mexican food restaurant next door is worth trying.
Calvin
Stayed 2 nights in Mar 2024
Response from Kristi on 13 Mar 2024
Dear Calvin,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
The lady at the front desk was very friendly and informative! The shuttle driver even grabbed us water bottles on the way to the venue.
Jan
Stayed 1 night in Mar 2024
Response from Kristi on 13 Mar 2024
Dear Jan,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
10/10 Excellent
jeff
25 Feb 2024
jeff
Stayed 1 night in Feb 2024
Response from Kristi on 29 Mar 2024
Dear Jeff,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
6/10 Okay
Kari, Los Lunas
Travelled with family
13 Feb 2024
Liked: Staff & service, amenities
Smelt like someone was smoking weed in the hotel.
Kari
Stayed 2 nights in Feb 2024
Response from Kristi on 13 Mar 2024
Dear Kari,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
Very out dated, rotted doors, old smell, makes you wonder if they actually clean or not. Would not recommend for family.
bassam
Stayed 2 nights in Jan 2024
Response from Kristi Sangsteer, GM on 22 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Sarah
Business traveller
2 Jan 2024
Liked: Staff & service, amenities
Great for an overnight
Sarah
Stayed 1 night in Jan 2024
10/10 Excellent
Tayquan
1 Jan 2024
Tayquan
Stayed 1 night in Dec 2023
Response from Kristi on 13 Mar 2024
Dear Tayquan,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
Dear Janet,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Kristi SangsteerGeneral ManagerBest Western Tolleson Hotel
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
We stayed in a suite. It was very roomy with two full bedrooms with baths. It had a full kitchen with dining room and the living room had two sofas. Lots of room. A little outdated. We were there for a concert at the Pavilion. So it was very close by.
When I arrived, I was given a room that reeked of smoke. I had to walk up to the desk because the phone in that room did not work. I was told there were no other rooms and was given a can of room freshener. It was 11pm and I did not have another option so in the morning around 8am, I went to the front desk and interestingly they had a room. The room I was in was at the back of the property where people smoked. The new room was fine and they gave me 50% off the first night.
The staff was extremely friendly and helpful and this hotel is so close to the venue for the show I went to. I am on the fence if I would go again.
Front desk staff was super friendly and helpful. Hotel is in nice condition and close to the venue we were going to (Talking Stick Amphitheatre). Easy in and out. Wallking distance if it's not too hot. Only complaint was our room was close to the ice machine which was kind of loud. Otherwise, would stay here again.
Very close to the venue for the concert we were attending. Shopping and dining options nearby are plentiful. The beds are cozy and we were thrilled to have a fridge and microwave.
Our room had a faint odor I can only described as a dirty person, Like if some one with bad hygiene had stayed for a period of time before us, The swimming pool looked terrible and is not maintained at all, Staff was friendly surrounding area looks a little rough
It’s always amazing stay in this hotel because it’s a great service and always clean 👍
Omar
Stayed 1 night in Aug 2023
10/10 Excellent
Andy
21 Aug 2023
Andy
Stayed 1 night in Aug 2023
8/10 Good
Jodi
Travelled with group
14 Aug 2023
Liked: Staff & service
Jodi
Stayed 1 night in Aug 2023
4/10 Poor
David
14 Aug 2023
David
Stayed 1 night in Aug 2023
Response from Nicole on 8 Sept 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The trip was a fun experience and was made more enjoyable with the easy/fast check-in which was handled by a friendly staff person. She explained when and where our breakfast will be the next morning and asked if we were there for a concert. We were so she informed us if we were walking to the venue and if so they offered a free shuttle there but we would have to walk back after the concert. It was a great unexpected bonus to our stay. The room was big and very clean and comfortable. The breakfast was good and checkout a breeze.