Outdoor pool, pool loungers
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Reviews of Best Western Gold Canyon Inn & Suites

2.5 out of 5
Best Western Gold Canyon Inn & Suites
8333 E Sunrise Sky Drive, Gold Canyon, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 617 reviews" "
Rating 8 - Good. 178 out of 617 reviews" "
Rating 6 - Okay. 59 out of 617 reviews" "
Rating 4 - Poor. 17 out of 617 reviews" "
Rating 2 - Terrible. 21 out of 617 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Keith

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Thanks for your rating.. We apologize that your stay did not meet with your expectations. We are happy to get further feedback from you so that we can improve our services. Thanks for your feedback.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop to be close to hiking trails. I would absolutely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. Please come see us again very soon.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Patti, Spring Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet. Great room with a balcony and view of the mountains. Rooms were very clean and quiet and the maid service was great. Will stay here again!
Stayed 3 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 7 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, premises clean and well maintained. The breakfast was great! Numerous choices, fresh, hot and delicious.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again.

8/10 Good

Dawn M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GREAT Hotel! Wonderful staff, very clean, excellent breakfasts every morning and Great Location! We will for sure stay here again!!
Stayed 7 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again.

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foam pillows that need to be replaced. Other than that it was great.
Stayed 3 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again.

10/10 Excellent

Dean

Travelled with family
Nice and friendly staff Clean hotel and grounds
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We loo forward to seeing you again.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Excellent hottub and pool area, great breakfast and bar food. Very clean and quiet.
Stayed 7 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again.

8/10 Good

Polly

Travelled with family
Liked: Amenities
Over priced for a 2 star hotel. Beside a highway-very loud.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. When booking your next visit with us, try a room on the poolside which quieter. In visiting us during the winter months of December thru April the prices are higher as this is our busy season. We hope you will join us again.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here and would stay here again. Rooms were clean and the staff cleaned daily. Just a little dated but could tell they are trying to update. Check in and out were easy. Lounge must have been good because we could not get a table. Breakfast was one of the better Best Western breakfasts.
Stayed 3 nights in Mar 2024
Response from Guest Services on 7 Mar 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again.

10/10 Excellent

Andrew, orange

Liked: Cleanliness
Nice 👍
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property & friendly staff
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

hannah

Liked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank for you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Beth

Stayed 1 night in Feb 2024
Response from Guest Services on 26 Mar 2024
Thank you for your feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here. We love all the people who work there especially the gentleman who runs the breakfast--he's wonderful. Beautiful area close but not too close to Phoenix. Clean, Quiet, and Safe. Easy COVERED parking. Absolutely GREAT.
Stayed 6 nights in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for the feedback, it's appreciated. We are glad you have a wonderful time when you visit us. Please hurry back.

10/10 Excellent

Angela, Moscow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this motel..very cool south western vibe..thru out..a little dated look in room..but I like that.
Stayed 7 nights in Feb 2024
Response from Guest Services on 13 Feb 2024
Thanks for the feedback, it's appreciated. We are glad you enjoy yourself when visiting our location. We hope you'll hurry back.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Jan 2024
Response from Guest Services on 12 Feb 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Greggrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find, good to see an owner and staff that took great pride in their hotel. Everything about this stay was perfect and the property was clean, had character and added to the overall experience of our trip. Will definitely stay here again.
Stayed 4 nights in Jan 2024
Response from Guest Services on 5 Feb 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you'll hurry back soon.

4/10 Poor

Maria, Fort Myers

Travelled with partner
Disliked: Cleanliness
Overpriced, poor value for a $179 rate.
Stayed 1 night in Jan 2024
Response from Guest Services on 4 Feb 2024
Thanks for your review. We apologize that you feel that our rates are too high but this is our peak season and we do have several events happening in the area. The rates for all the hotels in the area are higher at this time of the year. Please do not hesitate to contact us if you have any further concerns

4/10 Poor

Scott

Travelled with partner
Disliked: Amenities
No fitted sheets, no hot water for shower.says non smoking property yet ashtrays at every entrance and exit
Stayed 3 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for the feedback, it's appreciated. We regret you did not enjoy your visit to our location. We apologize for the lack of hot water. We had a water heater break down and was fixed within a half hour of being reported to the front desk. According to the law, we are required to have ashtrays within 20 feet of the building for smokers.

8/10 Good

Kathy

Stayed 7 nights in Jan 2024
Response from Guest Services on 29 Jan 2024
Thank you for the feedback, it's appreciated. We regret we did not meet your expectations for your visit to our location. Please let us know how we may correct this. We hope you will join us again.

2/10 Terrible

Perry

Business traveller
Liked: Cleanliness
Elevator didn’t work charged for a night I didn’t stay never in 18 years of traveling for work have I been charged for early check out. Very limited restaurants would have stated further away if known the circumstances.
Stayed 4 nights in Jan 2024
Response from Guest Services on 22 Jan 2024
Thank you for the feedback, it's appreciated. We apologize for the inconvenience. Your reservation was through a 3rd party booking and we have to follow their terms and conditions in regards to early check outs. Had you booked directly with our front desk we would be able to better accommodate your changing dates.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!
Stayed 2 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect for our needs. We liked the option of sitting outside for our morning coffee just outside our room. The breakfast was amazing and the staff was attentive and pleasant. We will stay here again!
Stayed 3 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We look forward to seeing you again soon.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful building, not at all like the norm for motels. The view from my room/balcony was spectacular. The room was large, well-appointed with all the amenities. The Rodeo bar was just the right place to unwind after a long day of traveling and full of friendly patrons and staff. Very much enjoyed my stay here.
Stayed 2 nights in Jan 2024
Response from Guest Services on 22 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again soon.

10/10 Excellent

Torrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location. We hope you will join us again.

10/10 Excellent

Robbie

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town visiting family in Gold Canyon and this location was very convenient. The bar/restaurant on-site offers a friendly atmosphere and the chicken wrap and potato salad are yummy! The room, view and patio were amazing. The fitness room is convenient for a morning workout and the breakfast is well supplied with lots of delicious options to start the day. Staff is very friendly and accommodating.
Stayed 3 nights in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast was very well done. Our room was clean & comfy. Enjoyed our stay. Good value. Highly recommend.
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for the money was spot- on. Would stay here again. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for your feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great Staff
First time staying there. I usually stay at the Moxy. Compare the two,, side by side and I will be staying here anytime I am in town .
Stayed 1 night in Nov 2023
Response from Guest Services on 16 Jan 2024
Thank you for your feedback, it's appreciated. We glad you enjoyed your visit to our location. Please hurry back.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for your feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We love staying here. Rooms are great. Staff is friendly. Love the karaoke on Wednesday night.
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

8/10 Good

Angela, Moscow

Liked: Staff & service, amenities, property conditions & facilities
I am comfortable in this motel..i stay here everytime i come to visit..bed is very good..
Stayed 6 nights in Nov 2023
Response from Guest Services on 16 Jan 2024
Thank you for your feedback, it's appreciated. We are glad you enjoyed your visit.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Ingrid, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and front desk clerk was very easy, friendly, and very welcoming.
Stayed 1 night in Nov 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

6/10 Okay

Charity, Tucson

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We regret we were not able to meet your satisfaction while at our location. Please visit us again, we wish to do better for you. Always let the front desk know of any issues you are having so we may address them for you.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and clean place with good breakfast
Stayed 1 night in Nov 2023
Response from Guest Services on 16 Jan 2024
Thank you for the feedback, it's appreciated. We are glad you enjoyed your visit to our location.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on 26 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. Sincerely, Pat Tanna General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hiking and restaurants, etc. quiet. Comfortable bed.
Stayed 1 night in Nov 2023
Response from Guest Services on 26 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. Sincerely, Pat Tanna General Manager

10/10 Excellent

Dale

Stayed 4 nights in Nov 2023
Response from Guest Services on 26 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. Sincerely, Pat Tanna General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a very convenient location, less than a half-hour drive to the activities we had planned for the weekend – Commemorative Air Force Museum, Organ Stop Pizza, and a twilight dinner cruise on Canyon Lake aboard the Dolly Steamboat. The hotel was quiet with no highway noises or interior sounds. The room was clean and comfortable. Breakfast was included and offered fresh fruit, sausage, scrambled eggs, country potatoes, waffles, cereals, and breads. We enjoyed our stay and would stay there again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant, out of the way but conveniently close to the wedding venue.
Stayed 7 nights in Nov 2023
Response from Guest Services on 26 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. Sincerely, Pat Tanna General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
We chose this hotel because of it's amenities. We were extremely disappointed to discover their hot tub was not working for all 4 nights we were there. This hotel charged more per night than any other hotel on our 14 day road trip yet didn't have a working hot tub. I believe hotels should compensate a bit when they can't provide what they advertise. Also, you are literally told to leave their breakfast area promptly at their closing time, even if you are still finishing a meal. I have never had that happen in any hotel EVER!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & spacious.
Stayed 6 nights in Oct 2023
Response from Guest Services on 26 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. Sincerely, Pat Tanna General Manager