Dear Nirav, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Sadie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are thrilled to read that the place was clean and you had an easy check-in. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Courtney,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ PHOENIX WEST. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of the location to the highway. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Teresa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. We apologize for the encounter you had with the unclean stairwell, however, we are happy that the staff were friendly and accommodating. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Hello James, I appreciate your kind review from your recent visit at the Red Roof Inn PLUS+ Phoenix West. That you had an amazing time during your stay with us makes us very happy, prompting your 3/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Lupe,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Phoenix West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Bailey, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. I am sorry to read that you were disappointed with the pictures that were online of the hotel which does not align with the actual property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Danielle, We are truly sorry to hear your recent experience at the RED ROOF PLUS+ PHOENIX WEST did not meet your expectations. I deeply regret learning that your encounter was unfortunate. I completely empathize with your feelings of frustration regarding the issues you have highlighted. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. We at Red Roof are committed to thoroughly investigating the matter so as to implement effective solutions and taking the necessary steps to prevent any recurrence to ensure our guests are well-served and content. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Thank you for your feedback, your concerns will be addressed

Dear William, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of amenities in the room such as a microwave or refrigerator and the encounter you had with staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. In the future we recommend that you explore the other room choice we have available with the amenities you need. Thank you for sharing your honest feedback and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Your concerns will be addressed

Dear Kathleen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Phoenix West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that the broken air conditioner, the bed side lamp and noise disturbances hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Derek, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Phoenix West. It's great to read that you were pleased with the hospitality of staff and the cleanliness of the room. However, it's truly disheartening to read that you were faced with safety concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hola Telma,Gracias por tomarse un momento para completar nuestra encuesta. El personal de RED ROOF PLUS+ PHOENIX WEST y yo estamos decepcionados con su puntuación de 1/5 después de su estancia. Lamentamos que haya encontrado que el personal no es profesional. Por favor acepte nuestras disculpas por las molestias ocasionadas. Sus comentarios son fundamentales para Red Roof y los utilizaremos para brindar la oportunidad de capacitación necesaria.¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Micheal, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. I am happy to read that you were pleased with the the deals the hotel has for the rooms. I am sorry that you weren't inform about the deposit that is required by the property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Jorge, Everyone here at the Red Roof Inn PLUS+ Phoenix West was proud to see your 5/5 score. Your kind words regarding our fast and friendly service are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear guest, thank you for taking the time to rate our hotel.

Hello Lidia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking the time to review our hotel. Al concerns will be addressed accordingly.

Thank you for taking a moment to leave a review, Lupe. The staff and I at the Red Roof Inn PLUS+ Phoenix West appreciates your 5/5 score following your stay. I am thrilled that you enjoyed your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Patrice,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Phoenix West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with our location needing improvements. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Marco,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Phoenix West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the upkeep of the room painting, the carpet and the other listed concerns. In regards to your deposit, I saw where a 79 refund was issue on 03-26-2024 and then a 2.17 was issued on 03-28-2024 which will take 7-14 business days to show on your end depending on your bank. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for your rating.

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hey Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Phoenix West. It's saddening to hear that you found our property to be unsafe due to the indicated encounter of persons sleeping in our parking lot, sketchy persons hanging around, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Matthew, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ PHOENIX WEST. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

thank you for your feedback

Dear Nancy, Thank you for sharing your experience at the Red Roof Inn PLUS+ Phoenix West. I am saddened to read that the broken shower, the toilet situation and the noise disturbances hindered your stay. Please accept our apologies for any inconveniences caused, prompting your 2/5 score. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you, and for that, we sincerely apologize.I have shared your feedback with management to ensure that your concerns are addressed. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve.Sincerely,Red Roof Management

Dear Serbando,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ Phoenix West is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Phoenix West we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Ruperto, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn PLUS+ Phoenix West. We are happy to hear that you enjoyed all aspects of your visit. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Candy, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Phoenix West. The situation you described in relations to the bedding not being to your liking is truly regrettable, prompting your 1/5 score. We apologize for any inconvenience caused during your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for review, Debra. The staff at the RED ROOF PLUS+ PHOENIX WEST and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Patrick, The staff at the Red Roof Inn PLUS+ Phoenix West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Amanda, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHOENIX WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

Dear Kristin, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHOENIX WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the room and location. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Rebeca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Phoenix West. Please accept our most sincerest apologies for the less than ideal encounter you had with the staff and that the upkeep of the room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us and we wish you all the best in the future. Sincerely,Red Roof Management

Dear Kassandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that you were pleased with our close proximity to fast food options, other stores and the rooms were decent. However, regarding your comment of the shower curtain, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Phoenix West, Benjamin. I am sorry that your experience did not meet your expectations. You stated that while the check mentioned was good, there were issues that hindered your stay, such as the listed insects and the subpar room cleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your stays in the future.Very truly yours,Red Roof Management

Hello Joseph, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for your review, Corey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I were upset we let you down, resulting in your 1/5 score following your stay. Our goal is to provide an exceptional experience for our customers and it's disappointing to see that we fell short with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, Samantha Red Roof Management RediResponse Specialist

Hello Transito, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Phoenix West. We are delighted to hear that you had a wonderful experience during your visit with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Franklin. The staff and I at the Red Roof Inn PLUS+ Phoenix West appreciates your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

Hello Felix, We appreciate your comments regarding your recent stay at our hotel Red Roof Inn PLUS+ Phoenix West. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 rating. Please accept our most sincere apologies for the less than ideal encounter you had with the alarm during your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you so much for your feedback