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Reviews of Ostro Hotel

3 out of 5
Ostro Hotel
28-30 Street 130 Corner Street 5, Sangkat Phsakandal 1, Khan Doun Penh, Phnom Penh, Phnom Penh

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 1 night in Apr 2024

8/10 Good

Yasuo

Liked: Cleanliness
Disliked: Amenities
Nothing special
Stayed 1 night in Feb 2024

4/10 Poor

sarah

Travelled with partner
Disliked: Amenities
Not a comfortable stay with loud music, thin walls, and bad wifi connection.
Stayed 2 nights in Jan 2024
Response from Somethea on 19 Mar 2024
We apologize for any disturbance caused by the music.We will reinforce our policies to ensure a quieter environment for all guests.We will explore solutions to minimize noise transfer between rooms and Our technical team is already working to enhance the connectivity of wifi.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daya S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Titus

Stayed 5 nights in Dec 2023

10/10 Excellent

Jefferey

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 17 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the action!
Stayed 5 nights in Apr 2023
Response from 15878 on 4 May 2023
Dear Brian Many thank for your time to review in our hotel, we are very appologize for any inconvenience that to make you accommodation with us not so well, we will make more attention and improve our service better in the future .Wish to see you again if you come back to phnom penh.Best wishMey Mey Night Audit Ostro Hotel

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Red Light district!? Didn’t know when booking online, but Lots of 'tricks' going on every night! Music blasting all around hotel till warly hours of the morn.- Mixup on booking, caused us to upgrade for Additional funds!0
Stayed 2 nights in Mar 2023
Response from mey on 24 Mar 2023
Dear Arthur , Many thanks for your time to review in our hotel, we are very apologize for any inconvenience that make you accommodation with us not so well, we will make more attention and improve our service better in the future. Wish to see you again if you come back to Phnom Penh. Best wish mey mey Night Audit

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!

10/10 Excellent

Bradley, Rockford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

6/10 Okay

Chanlim

Stayed 7 nights in Jul 2022
Response from 265754 on 16 Aug 2022
Thank you for reviews we will update our hotel Best regards Ostro hotel

8/10 Good

Chanlim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Sok Vanna on 30 June 2022
Dear Chanlim, Many thanks for your review with our hotel, your review are very appreciate for our hotel and we hope to see you again for your next visit. Best Regard, Sok Vanna Operation Supervisor

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Chuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property next to the riverside walk near exercise equipment. Smack in the middle of tons of bars. It's noisy so be ready. Cool place to stay if you are looking to party.
Stayed 1 night in Jan 2022

6/10 Okay

Tommy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2023

6/10 Okay

shiro

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地だけの極めて残念なホテル
立地は良いが、バーレストランが片手間にやっているようなホテル。サービスのいい加減さが何よりマイナスポイントで、非常に不快な滞在を強いられた。料金支払い済みだったが、やむなく途中で他のホテルに移動したほど。また夜遅くまで非常にうるさく、そうした意味では立地も良いとはいい難い。
Stayed 4 nights in Mar 2022

10/10 Excellent

OstroHotel, Phnom Penh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place in the middle of red light district. Restaurant open 24h. Great staff!
Stayed 1 night in Jan 2020
Response from Dara Uong on 12 Feb 2020
Dear valued guest, I and team thank you for your stay at our Ostro Hote! Thank you very much for selecting our property as your second home in Phnom Penh. It is clear to us that your experience at our property was perfect and memorable. Thank you for highlighting our hotel, diligent team and their services as outstanding. Hopefully, we have another chance to welcome you to stay here again soon. Best wishes,