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"Buffet breakfast was tepid, warm plates would have helped. Our second morning after our request they cooked it fresh to order - massive improvement. Unfortunately for our evening meal we were served undercooked batter on our fish. Restaurant staff handled brilliantly. Residences are not a part of the hotel in the main house but converted cottages, a short walk away and unlit. The toilet in the main bedroom wouldn't stop filling. Husband managed to shut it off, reported to reception next morning. Next night same occurred, we were told maintenance had gone home, luckily we managed to switch it off but making it unusable for a second night. Not really acceptable. Need a shelf for shower toiletries as they are on the floor. Second bedroom ensuite has a bath with shower over - needs a curtain of some sort as water goes everywhere.No spare pillows as one may have anticipated in the main hotel and they were quite flat. I'm sure more would have been available if we had asked again. The 'dressing table' needs a chair/stool to sit on no-one can stand to the mirror height. The heating in residence could only be set for 2 hours at a time so walked back into a cool property although the bedroom seemed to work continuously. More mugs are needed, we had to ask. Washing up liquid needs to be supplied. The property and bedlinen were spotlessly clean. No safe in the room. Spa was fine. "

"Clean premises. Friendly staff, good food "

"Great location but rooms very basic and a bit tired. Ok for a short stay. Cant comment on breakfast as there was a powercut and so no breakfast. This was a street wide issue"

"Beautiful property within walking distance of all the resturaunts and shopping. Staff was super friendly and breakfast was delicious."

"Room could have been cleaner had glass over dresser but eas dirty below the glass . Breakfast came out in dribs and drabs water for the tea/coffee was warm and not hot"

"Breakfast it was very good.Staff very helpful and kind...The only issue for me it was the toilet was not ventilation..."

"Front staff varied - from excellent to just lip-service. We were upgraded - con! It meant we had a room on the third floor with no lift and a range of stairs in all directions. A mish-mach of furniture - not quite classy or executive as claimed :-) The water pressure was very low and the temperature low as well. We reported it but nothing was done to rectify nor were we even approached to clarify. My husband ordered a sandwich for dinner - yes a sandwich and he knew what he was ordering but was still taken back when it arrived - literally a sandwich I would make for my child’s school lunch. 2 pieces of white bread with a slice of salami, some cheese and mayonnaise. Really for a restaurant???"

"Lift been out of action all the time we have visited over the last year, 2 tea bags could have done with at least 4 24 hour reception but had to wait 20 mins for anyone to appear to give us our room key"

"The main reason for choosing this hotel is the location, which is perfect, it even has good sized parking area. You will be charged a £100 fine if you overstay your selected time, even for a short period, so keep this in mind when paying for your parking in reception. Its an old property so expect the problems that come with that. But the bed was comfortable, the breakfast was excellent, the staff were wonderful and so helpful. I would stay again."