Petimão Hotels, Cabeceiras de Basto

"Beautiful property, excellent restaurant and very courteous staff"

"We really like our stay at this hotel."

"The staff were super helpful with information about the hotel, helping us with getting around the city. Dining staff were extremely nice and helpful. Very pleasant stay. "

"The room and bathroom were clean. The beds and linens were comfortable. The breakfast was excellent. The hotel sits in a perfect location. It is close to the parking area if you have a car. Remember to stop at the hotel first to collect the parking card for 5 euro. The historic area is walkable because this hotel is in the center. The art work throughout the hotel adds a special touch. Our room had floor to ceiling windows and a balcony view of the street in front of the hotel. We loved it! The young lady at the desk was very nice and helpful."

"Great ac, street parking for pay. Lots of shops, and close to the town centre. "

"Great acomodación. Súper friendly staff. Will be back"

"We didn’t use the spa. Helpful staff with what to do in town"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Great location with view of the old church, bridge, village and river. Friendly, accommodating staff. While there, don’t forget to spent time at the pool and walk the vineyard. Explore the village, take a stroll along the river."