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Reviews of The Lovat Hotel

3.5 out of 5
The Lovat Hotel
90 Glasgow Rd, Perth, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 80 reviews" "
Rating 8 - Good. 34 out of 80 reviews" "
Rating 6 - Okay. 17 out of 80 reviews" "
Rating 4 - Poor. 9 out of 80 reviews" "
Rating 2 - Terrible. 6 out of 80 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Nairnbairns, Nairn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS IS A MUST VISIT HOTEL.... Just been taken over by an independent owner and is being steadily upgraded. Fab u lous VALUE for money. The Staff, Bernie and the young lads on the bar and restaurant couldn't do enough for you.. the bar and restaurant (good portions too) prices great as we are all feeling the pinch in the current climate!! move over Wetherspoons; Even sitting outside there is a huge TV for sports fans or just they having an ciggie, pint or just enjoying the sunshine this is a lovely hotel ....g'wan..help the new venture on to its feet... clean, comfortable and WELL WORTH A VISIT... 10/10 to Bernie and the staff David & I will be back :D
Stayed 1 night in Aug 2020

2/10 Terrible

Jean-Claude

Disliked: Staff & service
Shockingly bad
No stay possible as no room available !!!! Was expected to share with other guests ! Really ?? And Hotels.com were nowhere to be seen/heard to sort the mess out ! Had to find another hotel ourselves. Not impressed
Stayed 2 nights in Dec 2019

4/10 Poor

Stephanie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed.
Nice welcome at check in. Staff were all very friendly and helpful. Breakfast was tasty and plentiful. Okay. That’s the good stuff. This hotel needs completely refurbished. That’s all I’ve got to say.
Stayed 1 night in Nov 2019

6/10 Okay

James

Travelled with family
Needs work
I can't complain too much for the price but the place needs work. There were brown marks on the carpet and dents in the walls. The door would only open part way before getting stuck on the carpet. The drawer fronts in the bathroom were missing. The hot water tap didn't even make it past lukewarm. The double bed was literally a standard double so my feed were practically hanging over the edge. At breakfast, guests had to wait a while in frustration as almost all of the cooked food had run out, despite it being relatively quiet. The staff were friendly enough and provided us with a second key upon request. There was some confusion on arrival over the state of the booking but when I followed it up the next day, they said it was fine.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, The Lovat didn’t have ours, or my sons families reservations when we arrived for a family wedding. They found us two rooms, but unfortunately the shower in our room didn’t work and several bulbs were out, ,asking it really dark in the room. My sons family room was unfinished, with no hanging rail, or door on the wardrobe, plus the radiator leaked and the room smelled of damp. The staff did as much as possible to correct the problems, but we were attending a much looked forward to family wedding, and the problems at the hotel made things very difficult and stressful for us. We also had to pay the hotel in full as they told us that they hadn’t received any payment from Expedia.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is quite old and some parts are run down. Some staff was so so. Also listed perks are not available, restaurant also so so. Will not stay there again.
Stayed 10 nights in Sep 2019

6/10 Okay

nynaeve2k, Chesterfield

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First I want to say that the staff were friendly and helpful and that my room was clean and the bed was comfortable. However, this hotel needs a lot of investment to bring it up to the Best Western standard. The property is rickety and creaky. The walls are so thin, the snoring of my neighbour woke me up. The floors and stairs are uneven and move around. There are parts of the stair cases that I’m sure would fail health and safety checks, particularly the part of the staircase that leads to the back bedrooms where the stairs curve round and another short staircase leads off. There is no information anywhere in the hotel. There’s no information folder in the rooms, not even a note to say how to contact reception on the phone. I’ve come to expect some sort of notice around environmental policy in the rooms and was disappointed that my towels were consistently replaced when I was hanging them up (usually a sign you don’t want them changed) and my bar of soap was removed daily when there was really no need (& wasn’t replaced on my penultimate day). It’s so wasteful. I had the breakfast and it was ok - but there was no menu, no real choice and the continental offering was pretty limited for people who wanted it. There wasn’t even a jug of water alongside the juices and my glass of water that I requested was forgotten both times of asking. Overall I was disappointed with the hotel and I wouldn’t stay here again.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Friendly, mostly professional staff. Decent food and drink.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very old and basic hotel. Looks as if nobody cares. Dirty carpets, awful bed and very noisy. Breakfast very average and hit and miss service. They also tried to charge us again when checking out even though we had paid in advance with Expedia. My advice is find somewhere else.
Stayed 2 nights in Aug 2019

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a group of 10 we spent a most enjoyable weekend at the Lovat. All staff were excellent, attending to us at all times.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very close to town and rail station with a great restaurant
Stayed 8 nights in May 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serving staff excellent. Full breakfast was huge in contrast to tea/coffee in room. Minimal amounts left and no biscuit which is now the norm. A few tweaks would make it a more attractive proposition.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious lounges and super restaurant "Manhattan" a fun place. Noise from nearby road was a major negative during sleeping hours.
Stayed 2 nights in May 2019

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Good hotel a short walk from the city centre
Lovely hotel, staff were friendly and although its a old building, its clean and well maintained - we saw housekeeping every day. Location is a little outside of Perth but its around 15 minutes walk along a main road with good pavements and traffic crossings to get into the town centre. The diner is very handy, good food at good prices and the staff were always helpful. Would return and recommend.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The staff were excellent. The bar and restaurant is modern but the actual hotel rooms are in serious need of a refurb.... if it wasn’t for the staff being so helpful and welcoming I would not be back.
Stayed 2 nights in Apr 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great night away
The staff were lovely. Nothing was too much bother. Loads of hot water too. The wee lass on breakfasts could have done with help though..she was run off her feet.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
A pleasant enough hotel ,food was first class ,but staff seemed very inexperienced,and worked by accident most of the time ,very pleasant but not much idea .Good value if you can be patient .
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good low cost hotel. Comfortable room. Good access to all da6 food at reasonable prices.
Stayed 1 night in Mar 2019
Response from reception team on 20 Mar 2019
Thank you for your review, delighted you enjoyed your stay and hope to see you again.

10/10 Excellent

Den J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from reception team on 20 Mar 2019
Many thanks for the 10 out of 10 score - delighted you enjoyed your stay and hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very friendly and helpful. There was a Great restaurant in the hotel.
Stayed 3 nights in Mar 2019
Response from Reception Team on 20 Mar 2019
Many thanks for the review and hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away day to Perth
We booked this as a last minute get away. I was very impressed with the hotel. Very clean and tidy also the staff couldn’t do enough for you. The restaurant at the side of the hotel was great value for money and a very good menu. We will definitely be back.
Stayed 1 night in Mar 2019
Response from Reception Team on 20 Mar 2019
Many thanks for your fab review William. The team were chuffed to bits to read it and we hope to see you again soon.

8/10 Good

Denis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Reception team on 20 Mar 2019
Many thanks for your review Denis and hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business & fanily
Great. Comfy bed and great restaurant.
Stayed 1 night in Feb 2019
Response from Lovat Reception team on 14 Feb 2019
Many thanks for your great review Andrew and we hope to see you again soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy nights sleep
Fantastic welcome and again looked after on my departure. Breakfast was OK but I chose to eat sown the road for an evening meal. The hotel is nice and the staff are great.
Stayed 1 night in Jan 2019
Response from Lovat Hotel reception team on 14 Feb 2019
Many thanks for your feedback Roger which has been shared with the team. Hope to see you again and maybe you will try our restaurant?

6/10 Okay

Marjorie, Penicuik

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, we had to get room changed as heater was not working, the young man in reception was very helpful. The second room we had to climb up on chair to switch on TV as reception said the remotes don't work at times, I think they just need batteries changed. We are in our late seventies and if we had fallen who would have been responsible.
Stayed 2 nights in Nov 2018

10/10 Excellent

Hamish, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with helpful and friendly staff. Restaurant food tasty and well priced.
Stayed 2 nights in Nov 2018

6/10 Okay

Britinoregon, West Linn, Oregon, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Access to room from reception was bizarre Up the stairs, then down the stairs to a ground floor room which was numbered 224! Creaky floors in our room and in the room above us. Heating was insufficient, probably due to sudden cold weather the day we arrived. Room had two single beds and there was limited floor space. Room was functionable, but felt dated. Friendly staff. I would not recommend this hotel to people with limited mobility due the steep stairs and bizarre access to some ground floor rooms
Stayed 1 night in Oct 2018
Response from Customer Relations Manager on 4 Nov 2018
Thanks Britinoregon for your feedback. I'm terribly sorry about the heating issue. For guests with limited mobility, we do have a separate entrance to ground floor rooms and I apologise if this was not explained to you. We are due to upgrade all of our bedrooms in the near future, and would love to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable for the price, comfy friendly and just good
Stayed 1 night in Oct 2018
Response from Customer Relations Manager on 29 Oct 2018
Thank you for your great review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff (Lisa and Bernie) were very helpful when Lisa was was unable to get a taxi for me on the Friday morning to take me to the station as all the taxis were booked for school runs. She arranged for Bernie to give me a lift and if she had not done this I would have had to walk which would have been awkward as I had golf clubs.
Stayed 1 night in Sep 2018
Response from Customer Relations Manager on 29 Oct 2018
Thank you for your lovely review! We are pleased to hear you found the staff so helpful, and we look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovat hotel review
The room was comfortable and the service good
Stayed 1 night in Sep 2018
Response from Customer Relations Manager on 2 Oct 2018
Thank you for your positive review!

8/10 Good

Jane, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable
A very comfortable clean hotel,all staff very helpful and friendly. Ideal place to stay for 2 nights and a days horse racing at Perth. Just out of walking distance to the city centre which didn't bother us. Good car parking Great food and very reasonable.
Stayed 2 nights in Sep 2018
Response from Customer Relations Manager on 2 Oct 2018
Dear Jane, Thank you for your lovely review. We hope to see you again very soon!

6/10 Okay

L, Newcastle

Liked: Staff & service
Disliked: Property conditions & facilities
Paid for an Executive Double but none available!!
No refund offered and no room service available. Very disappointing for the price.
Stayed 1 night in Sep 2018
Response from Customer Relations Manager on 4 Oct 2018
Sorry to hear that you didn't enjoy your stay, L. Please do not hesitate to get in touch if you wish to discuss this further.

2/10 Terrible

Janet

Don’t stay there
Dreadful! Room. I’m a Scot from Perth back on holiday and wasashamed if this is what we offer. No towels in the room when we arrived. Room not really serviced next day. Bed was made but that was all. No tea or coffee replaced. No toilet rolls or tea and coffee. Again had to ask. Bin wasn’t emptied for our whole3 night stay. Shocking. Reception staff very nice but ....
Stayed 3 nights in Aug 2018
Response from Customer Relations Manager on 2 Oct 2018
Dear Janet I'm disappointed to read that you did not enjoy your stay with us. I have passed this feedback on to our head housekeeper, to ensure the issues are dealt with straight away. Kind regards

6/10 Okay

Verified traveller

Rooms are dated , beds rock hard and waiting staff obviously new and in need of training as service was slow .
Stayed 1 night in Sep 2018
Response from Customer Relations Manager on 7 Sept 2018
Hi there, Thanks for your feedback and please rest assured the relevant departments are taking your comments on board. We have a refurbishment planned for later this year and we do hope you'll return to see the improvements. Kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped taking dogs
Food ok room clean but won’t be back as they stopped taking dogs .But good value.
Stayed 1 night in Aug 2018
Response from Customer Relations Manager on 14 Sept 2018
Dear John, Please can you contact the hotel directly when you are planning to return. We do still welcome dogs with a small surcharge. Kind regards

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in need of an update and a better clean in the bathroom. Food was very poor quality...
Stayed 1 night in Aug 2018
Response from Customer Relations Manager on 14 Sept 2018
Dear Richard, Thank you for your feedback. I'm sorry there were issues with your room. We have a planned refurbishment for later this year. If you'd like to discuss in more detail the food quality with our Restaurant Manager, please give us a call direct to the hotel. Many thanks

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
We stayed here for a weekend and found the staff very helpful and obliging. The hotel is going through a transition of being upgraded so we were aware of some small hic-cups but nothing major. Once they have upgraded the rooms should be a lovely hotel. The new Manhattan Restaurant provides lovely food. Something for every age. The hotel is also ideal for visiting Glasgow, Stirling and Perth. The Park and Ride Coach Service is also very close by for travelling to nearby cities if you wish not to drive in large cities.
Stayed 3 nights in Aug 2018
Response from Customer Relations Manager on 27 Aug 2018
Dear Alison Thank you for taking the time to leave such a positive review! We are glad your stay was enjoyable and look forward to welcoming you back in the near future! Kind regards

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & staff was very hospitable.
Staff was extremely friendly...great service. A basic hotel, very near town, clean,with reasonable rates.
Stayed 3 nights in Aug 2018
Response from Customer Relations Manager on 9 Aug 2018
Dear Angela Thank you so much for your great review. We hope to welcome you back in the very near future. Kind regards

4/10 Poor

Ian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very poor nights sleep
Confusion at reception when checking in. Room we were given, very poor shower, no pressure and waited a lifetime for hot water. World's noisiest bathroom floor, thin hard matresses, very poor selection of TV channels and buzzing TV. Room closest point to road, so very noisy with passing traffic, and literally shook when lorries passing. On checking out, lady in front of me complaining bitterly about stay, no duty manager on site to deal with complaint. Not good.
Stayed 1 night in Jul 2018
Response from Customer Relations Manager on 5 Aug 2018
Dear Ian Thank you for taking the time to leave feedback about your stay. Please accept our apologies for the shortfalls you experienced with your bedroom. We have recently taken over the hotel and have a refurbishment planned for later this year. We do hope you return to see the changes we make. Please contact the hotel direct next time you are returning. Again, please accept our sincerest apologies. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
OK Hotel
We just needed a bed for the night while we went to the races . This was a cheap hotel that served our purpose. Room was basic and clean we didn't use the bar or restaurant so can't comment on them . Would use again if the price was right.
Stayed 1 night in Jul 2018
Response from Customer Relations Manager on 3 Aug 2018
Dear Sir/Madam Thanks for your positive review. We currently have a refurbishment planned for this year. We look forward to welcoming you back. Kind regards

8/10 Good

PRILady, Glasgow

Liked: Cleanliness, staff & service, room comfort
Comfortable Port in a Storm
I needed a room close to Perth Royal Infirmary when my husband broke his hip on holiday. The Lovat is within walking distance so I booked there. The hotel is in the middle of being renovated but I was not inconvenienced and had no problem with noise even when I tried to get some rest one afternoon. The staff were incredibly kind and helpful to me in my difficult circumstances, allowing me to book from day to day but keeping my room available to me until I was able to check out. The room was very clean and comfortable and had an ensuite with bath and shower over. The shower was tricky to get hot but not scalding water out of but I managed. The breakfast offered a good selection of cereals, toast etc and I was asked what I would like in the way of hot - eggs, bacon, sausage etc and it was cooked fresh for me. Just what I needed.
Stayed 2 nights in Jul 2018
Response from Customer Relations Manager on 3 Aug 2018
Dear PRILady, Thank you for your lovely review! We were glad to hear you enjoyed your stay, and we do hope that your husband is on the road to recovery. Hope to see you again in the near future. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from Customer Relations Manager on 3 Aug 2018
Thanks for your review!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very good value for money Short walk downhill to city centre. Would use again
Stayed 1 night in Jul 2018
Response from Customer Relations Manager on 3 Aug 2018
Dear Robin We are delighted to hear you'll be back! Thanks for taking the time to leave your feedback. Kind regards