Top Hotels Near Penfield Arts Center in Rochester from AU$120

"The customer service at this hotel is very poor. I normally don’t like to complain but there were just too many things that were not good about this stay. First, I booked a two queen bed room and when we went to our room we saw that we were given a room with only 1 king bed and a pull out sofa. I was not happy about it but I thought, I’d just roll with it. When we entered our room and went to hang our jackets in the closet we noticed a scarf hanging there. It was very obvious that when the room was cleaned the housekeeping staff never bothered to look in the closet. There were no sheets or pillows provided for the pull out sofa in the room. When we called down for sheets we were told to go down to the front desk to pick them up ourselves. In every other hotel I have stayed in, they always bring the sheets or towels we request to the room. On the night before leaving I had asked if it would be possible for the person to help me put a freezer pack in their freezer since our room fridges did not have a freezer portion. The girl refused. I asked why not and she said she didn’t know. I was very disappointed. Overall I found that the staff were not very helpful and the front desk staff were always on their personal cellphones. I would not recommend this hotel due to the poor service."

"Front desk is amazing. I'll come back."

"very cozy, clean and quiet. We are hoping to return in the summer when we can enjoy the outdoor area. "

"The communication before, during, and after our stay was exceptional. The house was clean and provided everything we needed for a five night stay. The location was also ideal for our needs. The house was exactly as advertised. "

"Service"

"Beware before you book this apartment. This unit is built above a bar, and the music from the bar is very loud in the apartment. The base vibrates the bed, the the tables. The thermostat is not located inside the apartment, it is located down inside the bar. You will have to wait until the bar opens before you can have the temperature adjusted. The Wi-Fi is not located inside the apartment, it is also down inside the bar. It is also located next to a train track, and when the train goes by you can expect the floor to shake. If you have an issue, don't expect much help from the host."

"Communication and check-in were seamless. The apartment was very clean. We were a little cold and Jason brought a space heater right away. Great location just on the edge of the village. A couple considerations for future visitors: Exterior photo on VRBO is not the actual location, it’s of a building on the scenic canal; the apartment is a very small studio with minimal room for luggage, and small kitchen. Perfect for one person or short stays. "

"Location was perfect,parking was good and home nicely decorated. Our host Cheryl was was accommodating."

"House was clean and well organized. Beds were comfortable. Kitchen was well equipped. Location was very accessible and great for our activities."