Pen-y-graig Hotels, Cardiff

"We had a wonderful stay staff excellent good and clean room with excellent restaurant"

"Big room and tv. New en suite. Good for the money"

"The walls are peeling and you can see lots of damp. There were 2 holes in the bath so couldn’t have a bath, the shower was broken, they rung the room at 10.10pm to ask if they could come and have a look at the shower, we were in bed after a long day so we said no it is late. I wouldn’t stay here again, gone down hill in recent years "

"The room was clean but small the bath was small the shower was the kind that is from above only no extendable movable option and the water did not heat up that good "

"The staff are lovely and welcoming! The hotel is convenient as its location is perfect, a short walk to the centre but also a short walk to the train station. Room is very small so would only stay a short period of time. "

"Fantastic hotel in perfect location Super helpful staff "

"Clean room, wifi was fast "

"Very relaxing. Amazing time"

"Wont be going back. I booked the night as a getaway for me & my partner.. Duran our stay: we were greeted warminly by the receptionist, front of house looked cleaned and well maintained. After checking in we relaxed in the pool which did bring a calming experience (cant fault the pool). Our room was clean and ready for us to use, after our time in the pool we went back to our room to shower and get ready to go out to dinner and watch a show. Heres where things started to go wrong. The shower was completly blocked we didnt realise this untill water flooded the bathroom i go to reception to report and asked for fresh towels and for someone to sort the shower. Within 10 mins we had new towels and the maintanance guy come to basically plung the drain & pour nr muscle done the shower to be told give it 15 minutes to unblock. After waiting we showeed to again the water not draining and the bathroom flooding. We also had an issue with the sink the metal block was completly seized and we didnt realise till after brushing our teeth. The hole palama cost us an extra hour to get ready which we missed our evening show before food not leaving much entertainment to enjoy. I got my money back for the pool (which they dont tell you its extra btw) as compensation but its not good enough considering the price of the stay and our evening away basically runied with nothing we could do because we missed everything due to the delays. Wont be going back."