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Reviews of Motel 6 Payson, AZ

2 out of 5
Motel 6 Payson, AZ
1005 S Beeline Hwy, Payson, AZ

Reviews

6.8
Rating 10 - Excellent. 217 out of 997 reviews" "
Rating 8 - Good. 289 out of 997 reviews" "
Rating 6 - Okay. 218 out of 997 reviews" "
Rating 4 - Poor. 143 out of 997 reviews" "
Rating 2 - Terrible. 130 out of 997 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

melissa, Farmington

Business traveller
Disliked: Staff & service, amenities
We were in bad weather conditions forcing us to stop. We were already overwhelmed with this being an emergency trip. When I arrived the front desk acted annoyed. I apologized that it was late but we had been driving for 10 hours . We were stuck on the interstate for 4 hours, then was caught in hail, rain and heavy snow for hours" driving through steep mountains for that matter. I was exhausted , terrified and just wanted a shower and bed. Between my husband and I , we had to bathe with one small generic piece of soap that looked as if it was already used. No shampoo,no conditioner, hand soap and treated like second class citizens. To top it off, after finally trying to get to sleep" it was 4am. We were woken at 6:30 am with other guests yelling , coughing and smoking weed right out in front of the crosswalk to the office. I was so hungry, got to the office , locked !! No breakfast?!! Who doesn't at least have waffles now a days ? I will never stay here again .
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi MelissaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Paul

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We did not stay here. Booked “on the road” but when we arrived it was old, dated, out of town, small room, and the “yard” was an empty lot strewn with litter. We did not feel safe staying there and certainly would not have left our pet there alone. We did not get a refund so we paid 3 nights to not stay here. Rethinking booming on Expedia while we travel. Ended up in staying 3 nights in a very nice Mountain Inn with a large comfortable room with lovely surroundings and breakfast included. With a discount for being over 55!!! I would like my money back. Oh and the man checking me in would not let me look at the room before I finished the transaction. He was rude about me asking to look at the room. I would have happily paid for one night not to stay but they forced me to pay for 3 nights before looking at the room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay, quiet two nights. And excellent water pressure in the shower A
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Kristin, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

4/10 Poor

Jason

Disliked: Amenities, property conditions & facilities
Very dated! They said on guest list there would be coffee in the lobby in the morning, but none! Owner(Indian) looked at me like I was crazy for asking! Heater was horribly noisy, slept better cold!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Jason, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Motel 6 was very clean and nice. Unfortunately the room next door left the TV on all night and I could bear it through the walls making it difficult to sleep. A couple truck started up in the early morning hours, again very loud. I recommend this Motel 6 because it was clean and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Shelly,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Owen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleanliness was the only issue - mold in shower and stains on bedding.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on 4 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Chad

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean. No shampoo in room. It's right on the highway so easy to find but not quiet if you sleep light. Expedia said 1 room left when I booked and there were 3 cars in parking lot.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Samantha

🙂
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Had to walk in an alley to get from trailer parking to room. Beds were really old. Felt like was sleeping on the springs. They are in process of doing remodel so hopefully this room is on the list of rooms to do.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Heather,Thank you for taking time to share your review with us. We're happy to hear the stay was great and we hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

greg

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Simple and cheap that is pet friendly. A LOT of traffic noise in this area.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Greg, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people, reasonable price, bathtubs included.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Kevin, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You can tell they have made some updates to the hotel. Shower curtain, towels and bed spread all had stains on them. Some new towels and caulking in the tube would help.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi David, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsNatalie #Team6

4/10 Poor

Laura

Disliked: Property conditions & facilities
Extremely small room. You could hear the traffic outside. The heater cooler unit was noisy. The shower had mold I took pics. The tub is sitting upon this platform which you have to step up into which almost caused me to slip and fall as the tub was slimy/ wet. The rest of the room was clean. The tv remote and tv had no way to turn up or down the volume. The fridge worked well and the linen and bed were clean.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Laura, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Natalie #Team6

10/10 Excellent

Susan

Stayed 1 night in Feb 2024

2/10 Terrible

Jeronimo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood on the sheets. Dirty towels, awkward tub. Dont stay here.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Jeronimo,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service
It is conveniently on the way from northern AZ to Phoenix; it is next door to Circle-K where I can buy coffee and snacks. It is inexpensive and yet has a refrigerator and microwave. Bed is comfortable, bathroom/shower function well, many stations on TV.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 15 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good stay. Was very clean and looked very nice
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi RubenWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I ask if I could check in earlier than 3pm , because of snow and the weather and they were happy to say yes , so I was really thankful
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Tere

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great price. Room is clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing was that the guest in the next room had two huge dogs that were a nuisance during the night.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Andrea

Liked: Cleanliness
The website said it had a free shuttle to the casino and they didn’t have one. That was why I picked this property
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi AndreaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Rodney, Winnipeg

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities
The room was ok, face towels were dirty, something that looked like blood on the floor, bathroom window would not close, cold temperature, my wife and I left before sleep there. Expedia shouldn’t recommend these hotels to their customer base.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Rodney,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean spacious room.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Michael,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Julia

Stayed 1 night in Nov 2023

2/10 Terrible

Jeremy

Stayed 1 night in Nov 2023

10/10 Excellent

Traca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Property conditions & facilities
Friendly staff, clean
On motorcycle trip , great stay very friendly staff.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Odelsa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Dog Friendly
We choose this hotel because it allows dogs to stay. The hotel was clean and a good stop for the night.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Odelsa,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Gilbert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I signed up for two rooms at a certain price I told the motel about it they said thats wrong so they charged me so much at night for two rooms, and I was not happy at all
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Gilbert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Austin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Boogers on the wall
Definitely a place where you can pull boogers off the wall if hungry. Stained sheets and comforters. Mirror torn off the bathroom door. The front desk attendant gave me an iPad to sign, but couldn’t tell me what I was signing.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Austin,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First time, room was clean and very basic. Advertised blowdryer and soaps, shampoo etc. Only had a small body soap and 3 towels for 4 people. Called office and was yelled at that by law they do not have to provide any of these items. Went to the office and still did not provide body products, was able to barrow blow dryer had to bring it back, could not leave in room. Asked for an extra towel sinve there were 4 of us. Owner seemed to think we were not allowed or had said that we had 2 children on paper work. He literally wasted our time while he looked it up before giving us a towel. The beds were horribly uncomfortable. The placed worked for the night, but we moved on to a better option. For the price it was not in any way worth it!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Tammy, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Sep 2023

6/10 Okay

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

4/10 Poor

Jodi

Disliked: Cleanliness, staff & service
Solo visit
One towel, mold odor, room not serviced despite placing door sign
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Jodi,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Gwen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bed spreads had large stains on them. The Air United knob was not working right. And the security lock for me to be safe while I slept Was broken. There was no hair dryer or shampoo and cream rinse.
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Alexandra, Mesa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the “king suite.” We opted for the suite so there would be a place for fire up our laptop and work. A suite generally has a place to sit in addition to the bed. This so called suite, had a banquet would have that sat one person - had it been in good repair and one-legged table that wasn’t attached to the wall rendering the space useless. Add to this, the bed only had three lumpy standard sized pillows. While we didn’t have super high expectations, given the location right next to a Circle K. Sadly this was bad even for Motel 6. Never staying there again.
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Room was clean and updated.
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Shirley

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean but table between beds need to be larger
Response from Nancy Y. on 26 Sept 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Shirley

Travelled with group
Liked: Staff & service
Disliked: Amenities
Expected better room for the money
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here.
Your next nightmare, if you wish to have one.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Dominic,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Danae

Stayed 1 night in Sep 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Marvin

Stayed 1 night in Sep 2023

8/10 Good

Steven

Stayed 2 nights in Sep 2023