Payne - Phalen Hotels, Minneapolis - St. Paul

"Fantastic "

"The hot tub was really not that hot, it was warm where I could put my 1 year old in it, and little bugs were floating in it. The main pool was very cold. The breakfast was basic, the toaster for your bagels out toast was broken. So your only options were waffles, fruit, cereal. The shower pressure was very weak, really didn’t feel the water at all. When we made our beds before we left for the day, than we came back and there was little black hairs all over our beds. We are all blonds and long hair! So that was really strange to us on where they came from since they were not there when we left. They were on top of the blankets and under the blankets. Housekeeping does not come in rooms until you check out. So who was in our room. All in all it’s what you hear, you get what you pay for! We didn’t pay a lot so didn’t expect anything nice. "

"Great service. The suite was amazing "

"Clean room "

"The location was perfect for our event at the Orpheum Theatre. We enjoyed the bar and Restuarant for breakfast and pre show drinks. Parking is great other than tight corner entering lot."

"Clean room is most important but the pillows were comfortable, breakfast was good and full of variety, and staff are friendly."

"Excellent location"

"The room was clean, the beds are comfortable but we couldn’t turn the heat in the room down, so our sleep was terrible. We ate and had drinks at the Firelake restaurant and everything was very enjoyable. The two wait staff seemed very pleasant but rushed ( understaffed for a Saturday night)."

"Only draw back was parking charge I did not see when booking. Breakfast ok but need another pancake/waffle maker"