Overall, I enjoyed my stay at LK Empress. The location was what I wanted, central, easy walking distance to most of the action. Bed was comfortable, linen and pillows where above average. Pool was clean and enjoyable. Breakfast was above standard. But my message to the hotel management would be, "You can do better!" First - Staff greeting and friendliness. While staff were undoubtedly polite and helpful, they were not up to the exceptional standard I experienced at two other hotel/resorts I stayed at earlier in this trip. Other hotels are working harder for the return of tourist dollars. Give your staff a pep-talk. Second - Cleanliness. No complaints about the room, but your lobby area has a large glass front with a revolving door. Almost everyday I could easily see hand prints on the glass. That should be a priority to keep clean eveyday. There are other examples that are simply paying attention to details, and don't require any additional staffing or costs to improve. The next two criticisms do involve additional costs. One - The balcony furniture is stricly decorative, and basically useless in function. Not remotely confortable to sit on those wrought iron chairs. Two - Bathroom towels. Now this is more of a personal preference. I know industrial strength towels are the norm for most hotels, but every now and then I find a hotel that actually uses quality, soft towels. They automatically go up a star.
The LK simply "feels" a little old and a little tired