The services at Jo&Joe were very good in general. The staff members are very friendly, patient, and with a very professional attitude, especially Ornella, Patricia, Victor and Agustin.
Unfortunately I had an incident with my belongings: On Monday 29th of August I went out in a rush and left all my belongings, included my luggage on top of my bed and bring the curtain down. I also left my electrical converter (as I live in the UK), the plug for my iPad (Amazon), headphones, cable to charge my phone, some toiletries in a Tesco reusable plastic bag, neck pillow and, most importantly a book in Spanish called "Evo Morales", a very rare edition of this book that I had just purchased.
When I came back latter on that day I noticed that the cleaners had changed the bedding and taken all my things. I really don't understand why the cleaner took all my things if I hadn't checked out yet.
I went to reception and talked to Victor who immediately started to look for my things. Literally the only two items he found was the plastic bag and my neck pillow. I didn't recover any of the other staff, regardless that all members of the staff were looking for it. I am not happy at all with this experience, especially loosing my book. I hope you can train your cleaners better asking them to be more careful when they clean the rooms. I will really appreciate if you find my book and send it to me. Regards. Maricarmen Cardenas Bueno.