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Reviews of Maison Axel Opera

3 out of 5
Maison Axel Opera
15 Rue De Montyon, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 89 out of 167 reviews" "
Rating 8 - Good. 56 out of 167 reviews" "
Rating 6 - Okay. 9 out of 167 reviews" "
Rating 4 - Poor. 5 out of 167 reviews" "
Rating 2 - Terrible. 8 out of 167 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is absolutely perfect. From the moment I walked in the door, I felt welcome. I was always greeted with a smile. When I had a craving for fondue, Sophie even called a restaurant to make a reservation for me. The room is very nice and the bed was super comfortable. There was even a table and chair. I could walk everywhere I wanted to go in about 20 minutes. I did take a taxi back to the train station as I bought too much. A huge thanks to Sakur, Laetitia, Sophie, and Solange! You made my visit to Paris special. I'm looking forward to coming back.
Stayed 3 nights in Dec 2023
Response from Frederic MODE, Manager on 27 Dec 2023
Dear Cherri, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

8/10 Good

Guillaume

Stayed 1 night in Dec 2023
Response from Frédéric, Directeur on 27 Dec 2023
Bonjour Guillaume, Merci d’avoir partagé votre expérience suite à votre séjour dans notre charmant hôtel.Nous sommes heureux de savoir que notre équipe ait pu vous satisfaire dans vos demandes et se démarquer, votre avis est une motivation supplémentaire pour persévérer vers un meilleur service possible jour après jour.La prochaine fois que vous viendrez chez nous nous viserons une note de 10 sur 10, notre priorité votre satisfaction totale ! Au plaisir de vous accueillir à nouveaubien cordialementFrédéricDirecteur

10/10 Excellent

Hitesh

Stayed 3 nights in Dec 2023
Response from Frédéric MODE, Manager on 15 Dec 2023
Dear Mister PATEL, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

10/10 Excellent

Kennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay. It has exceeded my expectations from a 3 stars hotel. Comfortable bedding friendly and helpful staffs and super convenient location. Very affordable and the towel warmer is a nice touch!
Stayed 5 nights in Nov 2023
Response from Frédéric Manager on 17 Nov 2023
Dear Kennis, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

8/10 Good

johan

Stayed 3 nights in Nov 2023
Response from Frédéric Manager on 10 Nov 2023
Hello Johan, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.The next time you come in our hotel, we will aim for a score of 10 out of 10, our goal is your total satisfaction ! Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

8/10 Good

Lizzie

Great little hotel for a cost effective stay in Paris, really great location
Stayed 3 nights in Nov 2023
Response from Frederic MODE, Manager on 7 Nov 2023
Dear Lizzie,My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

2/10 Terrible

Josh

Stayed 2 nights in Oct 2023
Response from Frédéric MODE, Manager on 31 Oct 2023
Dear Mister BUTTEN, We are sorry that the service did not meet your expectations, and we beg to accept our sincerest apologies.Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.Best RegardsFrédéric MODEManager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frédéric MODE, Manager on 9 Oct 2023
Dear Patrick, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations ! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.

8/10 Good

Hitesh

Stayed 2 nights in Oct 2023
Response from Frédéric MODE, Manager on 6 Oct 2023
Dear HITESH, Thank you for sharing your experience following your stay in our fully renovated hotel in 2021We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 10 out of 10, your satisfaction is our priority !Looking forward to welcoming you shortly in our Hotel.Yours sincerely

8/10 Good

James

Stayed 1 night in Oct 2023
Response from Frédéric Manager on 5 Oct 2023
Dear James,Thank you for sharing your experience following your stay in our fully renovated hotel in 2021 ! We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 10 out of 10, your satisfaction is our priority ! Looking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location! Near a subway line to city attractions but the line you take to the airport was about a 20 min walk away. The room was great. We stayed in the triple because it was one of the few rooms I could find at any hotel that actually had two completely separate beds. It was clean and the bathroom was larger than expected. The pictures are very accurate to what the room and hotel look like in real life. The staff were very nice and attentive, and there's lot of free bottled water. Lots of restaurants and shopping nearby. I would stay here again!
Stayed 1 night in Sep 2023
Response from Frédéric MODE, Manager on 25 Sept 2023
Dear Madam LARNER, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

10/10 Excellent

Manlio

Stayed 2 nights in Sep 2023
Response from Laeticia Assistant Manager on 22 Sept 2023
Dear Cristina, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards. Laeticia Assistant Executive Manager

10/10 Excellent

Ruchi

Stayed 7 nights in Sep 2023
Response from Frederic MODE, Manager on 21 Sept 2023
Hello Ruchi, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéric MODE Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2023
Response from Frédéric MODE, Manager on 12 Sept 2023
Hello from Paris,My team and I are very grateful for your review They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéric MODE Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Location
Great location, very helpful staff. Very small rooms.
Stayed 3 nights in Aug 2023
Response from Frederic MODE, Manager on 4 Sept 2023
Hello from Paris, Thank you for sharing your experience following your stay in our fully renovated hotel in 2021We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 10 out of 10, we have noted your remarks about the size the room. Looking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Jennifer R

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!! I went to Paris by myself to attend my friend's wedding. I needed help getting ready. Laeticia helped me zip up my dress and did my hair! She was on break when she did this. She was so helpful and did an incredible job!! Sophie greeted me outside as I was lost when I first arrived. She was very helpful and gave me directions on where to go every morning. Shakir was also amazing and helped me with a international adapter, a wine key, ice, water...and great service. All around a great experience. I highly recommend Axel Opera as I felt safe and at home. I feel like the staff became my friends. Thank you so much all of you!! Merci!!!
Stayed 6 nights in Aug 2023
Response from Frédéric MODE, Manager on 31 Aug 2023
Dear Jennifer, First of all, we would like to tell you that we took the time to share your feelings following your stay at MAISON AXEL and it is with great pleasure that we receive this feedback from you. Your satisfaction and this return are the best rewards for our staff who work day after day to offer you a perfect quality of service and memorable moments. Looking forward to welcoming you again and continuing to satisfy you. Sincerely.Frederic MODEManager

8/10 Good

Nimalika

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Wonderfully located and great place to see all the sights of Paris
Stayed 3 nights in Jul 2023
Response from Frederic MODE, Manager on 31 July 2023
Hello NIMALIKA,My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

8/10 Good

Steven

Stayed 4 nights in Jul 2023
Response from Laeticia Assistant Manager on 19 Aug 2023
Dear Mister Steven, We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day. The next time you come in our hotel, we will aim for a score of 5 out of 5. Looking forward to welcoming you shortly in our Hotel. Yours sincerely

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Maison Axel Opera. The standard room is fairly large by Parisian standards. The bed was very comfortable and the AC was nice and cold during a summer heatwave! We had a really early flight and the front desk was very helpful in booking us a taxi for 4:30 in the morning. The neighborhood is really busy and bumping but that means there’s some great food options and stuff to do nearby. Book with confidence!
Stayed 2 nights in Jul 2023
Response from Frédéric MODE, Manager on 26 July 2023
Dear Claudia,Thank you for taking the time to share your recent experience with us. On behalf of the entire hotel team, I would like to thank you for giving us all these 5/5 ! It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation! I'll be sure to pass on your comment to the team members immediately!. Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon. Sincerely, Frédéric MODE, Manager

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very nice, the location is good, the place is clean, the staff nice and very easy to move around. Great stay
Stayed 2 nights in Jul 2023
Response from Frederic MODE, Manager on 17 July 2023
Dear Mister STROZZI, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

10/10 Excellent

Kellee, Los Angeles

Stayed 5 nights in Jul 2023
Response from Frederic MODE, Manager on 4 Aug 2023
Dear Kellee, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon. Our warmest regards. Frédéric MODE Manager

8/10 Good

Gailda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very conveniently located boutique hotel that has plenty around it (shops, dining options and a 1 min walk to Grand Boulevard station)! I appreciated the complimentary room upgrade and can confirm that the rooms look to be newly renovated and are decorated in a charming way. As with most hotels in Paris, the room was on the smaller side but it was adequate for two people with a medium suitcase each. There is also a lift but it is very small (I.e. It fits 3 people max, but realistically, only fits 1 person their suitcase at a time), no mini fridge and also no toiletries provided beyond one refillable bottle installed in the bathroom that is a multi-purpose shower gel and shampoo/conditioner in one. During my two day stay here, the fire alarm also went off twice. Once was during the morning at around 8am which was fine because I was awake but the other time was 2.30am which woke me up (and presumably all other occupants) and was very disruptive in the middle of the night. Despite this, this hotel was still an overall better stay than the other two hotels I stayed in while in Paris (in terms of staff professionalism, safety and security, location and condition of room) and I would book with them again.
Response from Frédéric MODE, Manager on 10 July 2023
Hello from Paris,Thank you for taking the time to give us this feedback. What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment ! I hope to welcome you again soon, SincerelyFrédéric MODEManager

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Paris
The hotel has recently been updated but the rooms are quite small . The elevator in the hotel has enough room for one person and a bag. Breakfast has a fair amount of choices. The location of the hotel is excellent. Close to many restaurants, stores and the metro.
Stayed 4 nights in Jul 2023
Response from Frédéric MODE, Manager on 10 July 2023
Dear Mister FOX,Thank you for sharing your experience following your stay in our fully renovated hotel in 2021 ! We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 10 out of 10, we have noted your remarksLooking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Maison Axel Opera, the staff was so helpful in receiving our luggage that came late. The room was comfortable and the A/C worked great. Area was clean, breakfast good, and the area was central to metros. Thanks so much!
Response from Frédéric MODE, Manager on 3 July 2023
Dear Dana, Thank you for taking the time to share your recent experience with us. On behalf of the entire hotel team, I would like to thank you for giving us all these 5/5! It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation! I'll be sure to pass on your comment to the team members immediately!. Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon. Sincerely, Frédéric MODE, Manager

10/10 Excellent

Sze Ming Simon

Stayed 6 nights in Jun 2023
Response from Frédéric MODE, Manager on 4 July 2023
Dear Madam MING, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

8/10 Good

Raechel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were courteous and helpful. Room available at short notice and good location thank you
Stayed 2 nights in Jun 2023
Response from Frédéric MODE, Manager on 29 June 2023
Dear Raechel,First of all, we would like to tell you that we took the time to share your feelings following your stay at MAISON AXEL and it is with great pleasure that we receive this feedback from you. Your satisfaction and this return are the best rewards for our staff who work day after day to offer you a perfect quality of service and memorable moments. Looking forward to welcoming you again and continuing to satisfy you. Sincerely.Frederic MODEManager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice staff!
Stayed 3 nights in Jun 2023
Response from Frédéric MODE, Manager on 29 June 2023
Dear Patricia,Thank you for taking the time to give us this feedback. What a pleasure to read that your experience was very positive! Our first mission is to provide you with flawless hospitality, comfort at all times in a clean and welcoming environment! I hope to welcome you again soon, SincerelyFrédéric MODEManager

10/10 Excellent

Trevor

Stayed 1 night in Jun 2023
Response from Frédéric MODE, Manager on 27 June 2023
Dear TREVOR,Thank you for taking the time to share your recent experience with us. On behalf of the entire hotel team, I would like to thank you for giving us all these 10/10! It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation! I'll be sure to pass on your comment to the team members immediately!. Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon. Sincerely, Frédéric MODE, Manager

10/10 Excellent

Brendan

Stayed 1 night in Jun 2023
Response from Frédéric MODE, Manager on 26 June 2023
Dear Madam LOCKER, Thank you for taking the time to share your recent experience with us. On behalf of the entire hotel team, I would like to thank you for giving us all these 10/10! It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation! I'll be sure to pass on your comment to the team members immediately!. Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon. Sincerely, Frédéric MODE, Manager

10/10 Excellent

Shawn-Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Frédéric MODE, Manager on 23 June 2023
Dear Madam SOWERS,Thank you for taking the time to share your recent experience with us. On behalf of the entire hotel team, I would like to thank you for giving us all these 5/5! It's always encouraging to get positive ratings, especially when they come from those who matter most - you! The greatest gift we can receive is your appreciation! I'll be sure to pass on your comment to the team members immediately!. Once again, thank you for taking the time to share your experience with us. We look forward to welcoming you back soon. Sincerely, Frédéric MODE, Manager

8/10 Good

MARTIN

Stayed 3 nights in Jun 2023
Response from Frédéric MODE, Manager on 19 June 2023
Dear Mister DEKARVER,Thank you for taking the time to tell us about your experience during your stay with us. It is through your feedback that we are able to improve the experience of our guests. Sincerely, Frédéric MODEManager

10/10 Excellent

Erica

Stayed 4 nights in Jun 2023
Response from Frédéric MODE, Manager on 12 June 2023
Dear Erica, My team and I are very grateful for your reviewThey will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéric MODE Manager

10/10 Excellent

Jean

Stayed 5 nights in Jun 2023
Response from Frédéric MODE, Manager on 9 June 2023
Hello from Paris,My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéric MODE Manager

8/10 Good

carla

Stayed 5 nights in May 2023
Response from Frédéric MODE, Manager on 6 June 2023
Dear Madam MINCKLEY, My team and I are very grateful for your feedback. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room, facing the courtyard, was super-quiet and very clean. The hotel staff is friendly and resourceful. Special thanks to Marie, who oversees the breakfast service. She is especially helpful and charming, much appreciated early in the morning!. Also outstanding is Laetitia in the front desk. We did have some challenges during our stay: the elevator was out of service for about 12 hours. Fortunately the repairs were completed very quickly by the time predicted. IN addition, the door to our room was difficult to open.All in all an excellent experience. This is our second time staying at Maison Axel and we expect to return next time we're back in Paris.
Stayed 6 nights in May 2023
Response from Frédéric MODE, Manager on 1 June 2023
Dear Mister BURSHATIN, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon. Our warmest regards.Frédéric MODEManager

10/10 Excellent

BLANCA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the stay, nice room, good size and clean, the area was nice too. We would recommend.
Stayed 2 nights in May 2023
Response from Frédéric MODE, Manager on 5 June 2023
Dear Madam De Souza Ferreyra Seminario, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Frédéric MODE, Manager on 29 May 2023
Dear Mister STERZENBACH, Thank you for sharing your experience following your stay in our fully renovated hotel in 2021 ! We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 5 out of 5. Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéric MODEManager

4/10 Poor

Shawn

Stayed 1 night in May 2023
Response from Frédéric MODE, Manager on 13 June 2023
Hello from PARIS,by answering our questionnaire, you haven taken the time to give us your opinion about your stay in our hotel, and we thank you.We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.Best regardsFrédéric MODEManager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Frédéric MODE, Manager on 17 May 2023
Hello from Paris, Thank you for sharing your experience following your stay in our fully renovated hotel in 2021We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 10 out of 10, our goal your total satisfation ! Looking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Frederic on 4 May 2023
Dear Madam, Khera ,My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerely FrédéricManager

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2023
Response from Frédéric MODE, Manager on 7 Mar 2023
Dear Mister VEIGA, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Ani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel. Its close to all the touristy areas and a very buzzing area for food and drinks. The receptionist was very friendly and helpful.
Stayed 2 nights in Feb 2023
Response from Frédéric MODE, Manager on 13 Feb 2023
Dear Mister OHANYAN, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon. Our warmest regards.Frédéric MODEManager

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel. Has been completely refurbished and is true to the photos. Very comfortable and clean. Really central and yet rooms were very quiet and we couldn't hear the street at all. Staff were friendly. Breakfast is abundant. Nice lounge area which is handy when you are in a group and need somewhere to meet. Even has a coffee machine and table football. Lots of excellent restaurants, shops and cafes nearby.
Stayed 3 nights in Jan 2023
Response from Frédéric MODE, Manager on 13 Feb 2023
Dear Madam ASH, Thank you very much for this warm and complimentary feedback. We are delighted to have been able to offer you a service that exceeded your expectations! Thank you once again, you encourage us to continue to provide excellent services to our customers. We will make sure to share your message with the whole team and hope to see you again very soon.Our warmest regards.Frédéric MODEManager

8/10 Good

LAURA, Auburn

Travelled with partner
Liked: Cleanliness, staff & service
Staff was awesome, the property is outdated, elevator was tiny, I asked for a queen size bed and got 2 twin mattresses pushed together which would separate. This was not comfortable. Good location but across from hotel looks rundowned.
Stayed 5 nights in Dec 2022
Response from Frédéric MODE, Manager on 13 Dec 2022
Dear Madam RABAGO, Thank you for sharing your experience following your stay in our fully renovated hotel in 2021 ! We are happy to know that our team was able to satisfy you in your requests and stand out, your opinion is an additional motivation to persevere towards the best possible service day after day.The next time you come in our hotel, we will aim for a score of 5 out of 5, we have noted your remarks. Looking forward to welcoming you shortly in our Hotel.Yours sincerely

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Frédéric MODE, Manager on 7 Dec 2022
Dear Mister BARTRAM,My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

10/10 Excellent

samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verry safe, comfortable, aesthetically pleasing and an excellent staff. would definitely stay there again.
Response from Frédéric MODE, Manager on 2 Dec 2022
Hello Madam SCHENCK, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds
Lovely small hotel. Great location surrounded by lovely bars and restaurants, 4 mins walk to the metro, 25 mins to most of the main sights, beds very comfy
Stayed 3 nights in Nov 2022
Response from Frédéric, Manager on 23 Nov 2022
Dear Madam CRAGGS, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéricManager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Room is small but so are most rooms in Paris. Beds comfortable, rooms clean. Area felt safe. Loved our stay. Would stay again.
Stayed 3 nights in Nov 2022
Response from Frédéric MODE, Manager on 21 Nov 2022
Hello Madam RAILSBACK, My team and I are very grateful for your remarks.They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.Hello from Paris,Looking forward to welcoming you shortly in our Hotel.Yours sincerelyFrédéric MODEManager

6/10 Okay

Alice

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was nice and in a great area but we had a very odd experience on check in. We called ahead to request a baby bed (for our 2y/o) to be placed in the room but they said it wouldn’t fit. We asked again when we arrived but they again said it wouldn’t fit, and they wouldn’t give us an extra duvet for the floor instead. When we entered the room it was clearly big enough to fit a baby bed. My husband went down to reception and asked for the bed to be told it wouldn’t fit / it wouldn’t fit in the lift (it would) / they weren’t allowed. It was bizarre, we stay regularly in hotels and have never experienced this before.
Stayed 1 night in Nov 2022
Response from Frédéric MODE, Manager on 14 Nov 2022
Dear Madam MUIR,By answering our questionnaire, you haven taken the time to give us your opinion about your stay in our hotel, and we thank you.We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.About the baby cot, we did not have this information on your reservation that is why you did not have it when you arrived but we put it in afterwards ! Best regardsFrédéric MODEManager

4/10 Poor

JULIE

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022