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Reviews of The Westin Paris - Vendôme

4 out of 5
The Westin Paris - Vendôme
3 Rue De Castiglione, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 1004 reviews" "
Rating 8 - Good. 315 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Property conditions & facilities
This hotel is overpriced and looking a bit shabby. A shadow of its former days. Given the location you would think it would be top class. By way of proof, on our last morning our room was flooded by a burst water main in the ceiling somewhere. The bed and bathroom were comfortable. What was the beautiful restaurant at the center courtyard is filled mostly with unused tables and chairs.
Stayed 1 night in May 2024
Response from Carole DC on 24 May 2024
Dear Stephen, Thank you for taking the time to tell us about your experience following your stay.Unfortunately, your experience is below our standards and we sincerely apologize for not having met your expectations.We are also sorry about this totally unforeseeable water leak.We assure you that satisfying our guests is our priority. We really hope to welcome you again.Best regards.Carole DC, Executive Assistant

10/10 Excellent

annabella

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Feb 2024
Response from Carole DC on 24 May 2024
Dear annabella,Thank you for your positive feedback.We are happy your stay went on well and we thank you for your nice comments. Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location, the rooms are clean, and the resturant is great. The free water bottles are a good touch also. But what stood out is the staff. They were all very attentive but special attention should be paid to Laurence who made the impossible happen. She was able to secure me a Royal Suite for my mom. It was mom’s first time in Paris and it made the difference waking up in that room with the view of the Eiffel Tower every morning. Laurence thank you for making the experience unforgettable.
Stayed 5 nights in May 2024
Response from Carole DC on 24 May 2024
Dear Juan,It is always encouraging to receive a very positive rating, particularly when it comes from those who matter the most – you! Thank you very much for naming Laurence.We try our outmost to ensure that our guests have an unforgettable experience.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service
Stayed 3 nights in May 2024
Response from Carole DC on 24 May 2024
Dear Richard, What a pleasure to read you! Satisfying our guests is our priority.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC, Executive Assistant

2/10 Terrible

Melisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Westin is gross. From the carpet when you walk in, to the hallways, to the check-in area, to the carpet in the rooms, to the shower curtains, chipped furniture. We have stayed in other Westins that were amazing - this place is a dump. The only thing good about it was the nice staff. We checked in then checked out ten minutes later when we saw the room. The manager was amazing. So polite, understanding, didn't argue, made it all easy, offered to help with another hotel. WESTIN - do better. This place is gross.
Stayed 3 nights in May 2024
Response from Carole DC on 24 May 2024
Dear Melissa,We are sincerely sorry you didn't like the hotel and regret your experience.We assure you providing the highest level of hospitality, satisfying our guests, is our priority.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

4/10 Poor

natalie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is well located, but need a measure facelift. It’s old dilapidated the Windows were dirty
Stayed 2 nights in May 2024
Response from Carole DC on 13 May 2024
Dear natalie,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

8/10 Good

Clemence

Liked: Staff & service
I had a very nice room with Eiffel Tower views. The staff was great. If only the breakfast room was more bright to start the day off right, and a lot more on the buffet to choose from. Overall nice hotel.
Stayed 3 nights in May 2024
Response from Carole DC on 6 May 2024
Dear Clemence,Thank you for taking the time to tell us about your experience following your stay.We thank you for your nice comments. When our guests are delighted, so are we.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC, Executive Assistant

4/10 Poor

Diana

Disliked: Cleanliness, staff & service
Stayed 10 nights in Apr 2024
Response from Carole DC on 6 May 2024
Dear Diana,Thank you for your feedback.According to your rating, you were not satisfied with your stay and we regret it.We assure you providing the highest level of hospitality, satisfying our guests, is our priority.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

10/10 Excellent

Gary, Missouri City

Stayed 4 nights in Apr 2024
Response from Carole DC on 24 May 2024
Dear Gary,Thank you for your very positive rating. We are delighted you enjoyed your stay.We look forward to welcoming you back.Best regards.Carole DC – Executive Assistant

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wonderful to stay at this fine hotel.
Stayed 2 nights in Apr 2024
Response from Carole DC on 26 Apr 2024
Dear Ken,Thank you for your positive feedback.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Satisfying our guests is our priority.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

8/10 Good

alfons

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carole DC on 23 Apr 2024
Dear alfons, We are pleased you enjoyed your stay at The Westin Paris-Vendôme. Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Carole DC on 17 Apr 2024
Dear Ken,Thank you for your positive feedback.Based on your rating, understand that you had a great time at the Westin Paris-Vendôme and we are very pleased.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 Excellent

STEPHEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back! Great location and comfortable accommodations!
Stayed 3 nights in Apr 2024
Response from Carole DC on 17 Apr 2024
Dear Stephen, It is always very pleasant to receive a positive feedback, merci !Satisfying you is our priority.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC, Executive Assistant

10/10 Excellent

Frances

Travelled with family
Very friendly staff!
Stayed 3 nights in Apr 2024
Response from Carole DC on 17 Apr 2024
Dear Frances, Thank you for your very positive rating and feedback.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 Excellent

Ken

Stayed 4 nights in Apr 2024
Response from Carole DC on 6 May 2024
Dear Ken, Thank you for your positive feedback.Based on your rating, we understand that your stay went well and we are delighted.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we loved the location. Room house keeping was not complete, trash and dishes left repeatedly.
Stayed 5 nights in Apr 2024
Response from Carole DC on 9 Apr 2024
Dear Dana,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to hear pleasant comments because we work every day to keep our guests satisfied.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC – Executive Assistant

6/10 Okay

Glory

Travelled with partner
The management needs more attention to the business
Stayed 1 night in Mar 2024
Response from Carole DC on 7 Mar 2024
Dear Glory,We thank you for taking the time to share your recent experience with us. It is important for us to have your feedback so that we can continue to improve.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme.Best regards.Carole DC, Executive Assistant

6/10 Okay

ROBERT ALCANTARA

Liked: Staff & service
It was ok
Stayed 2 nights in Feb 2024
Response from Carole DC on 7 Mar 2024
Dear ROBERT ALCANTARA,Thank you for your feedback, we are pleased you enjoyed your stay.We do hope to welcome you again.Best regards.Carole DC, Executive Assistant

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely building. Very courteous staff.
Stayed 5 nights in Feb 2024
Response from Gwen C Guest Satisfaction Service on 29 Feb 2024
Dear Sheena,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to hear pleasant comments, especially when they come from those who mean the most to us: you! Satisfying our guests is our priority.We look forward to welcoming you back.Best regards.

10/10 Excellent

Christina L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Gwen C Guest Satisfaction Service on 29 Feb 2024
Dear Christina L,Thank you for your very positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

6/10 Okay

Yoshiko

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Gwen C Guest Satisfaction Service on 22 Feb 2024
Dear Yoshiko,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We sincerely hope to welcome you again.Best regards.

6/10 Okay

Tanita Simone

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gwen C Guest Satisfaction Service on 22 Feb 2024
Dear Tanita Simone,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.Best regards.

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Billing Issue
Stayed 4 nights in Feb 2024
Response from Gwen C Guest Satisfaction Service on 15 Feb 2024
Dear Frank,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.We have taken your comments on very seriously and it is important to us that we continually improve.Looking forward to welcoming you back.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Gwen C Guest Satisfaction Service on 1 Feb 2024
Dear guest,Thank you for your high rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. Satisfying our guests is our priority.We look forward to welcoming you back.Best regards.

8/10 Good

Analyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms need to be refurbish .
Stayed 6 nights in Jan 2024
Response from Gwen C Guest Satisfaction Service on 30 Jan 2024
Dear Analyn,Thank you for your positive rating. It is very pleasant! We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a perfect position when you stay in Paris. The staff were exceptionally helpful and courteous. Particular, thanks to Philippe Bonnet one of the concierge who assisted us. We were particularly touched by the hotel’s acknowledgement of my wife’s birthday. Will stay again without doubt.
Stayed 7 nights in Jan 2024
Response from Gwen C Guest Satisfaction Service on 30 Jan 2024
Dear Michael,On behalf of the entire hotel team, we want to thank you for sharing about your nice stay.It is always encouraging to receive a very positive rating. Thank you for your kind comments to Philippe.We work every day to keep our guests satisfied.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme.Best regards.

10/10 Excellent

Analyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gwen C Guest Satisfaction Service on 18 Jan 2024
Dear Analyn,On behalf of the entire hotel team, we want to thank you for sharing about your nice stay.It is always encouraging to receive a very positive rating. Thank you ! Looking forward to welcoming you back to the hotel Westin Paris-Vendôme.Best regards.

10/10 Excellent

zine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gwen C Guest Satisfaction Service on 9 Jan 2024
Dear Zine,Thank you for your positive feedback.We are delighted to know that you had a good time.Looking forward to welcoming you back to Westin Paris-Vendôme. Best regards.

10/10 Excellent

lisa

Travelled with partner
Liked: Amenities
A very American hotel in Paris. They have all the conveniences of the US and the perfection of the French. Staff, reception, security-one night some kids decided to park outside the hotel at 2 am and blast loud music and have a small party-security was on top of that and ended it quickly without incident, everything was lovely. Bigger rooms than most in Paris is a huge plus. King sized bed and a lovely bathroom larger than a port o potty that many luxury hotels in Europe offer. Excellent hotel
Stayed 1 night in Jan 2024
Response from Gwen C Guest Satisfaction Service on 9 Jan 2024
Dear Lisa,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to receive a very positive rating and to read your nice comments. Satisfying our guests is our priority. Looking forward to welcoming you back to Westin Paris-Vendôme. Best regards.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 9 Jan 2024
Dear Anonymous,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We sincerely hope to welcome you again.Best regards.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor house cleaning
Stayed 11 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 9 Jan 2024
Dear Anonymous,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We assure you that all our teams do their utmost to satisfy you every day. Providing the highest level of hospitality is our priority.We sincerely hope to welcome you again.Best regards.

10/10 Excellent

Inna

Stayed 3 nights in Jan 2024
Response from Gwen C Guest Satisfaction Service on 9 Jan 2024
Dear Inna,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

10/10 Excellent

Nalini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here for over a decade, and have never been disappointed.
Stayed 6 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 2 Jan 2024
Dear Nalini,Thank you for taking the time to tell us about your experience following your stay.It is really a pleasure to receive a very positive rating and to know that you enjoyed your stay at the Westin Paris-Vendome! Satisfying our guests is our priority.We look forward to welcoming you back.Best regards.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To busy this time of year ....hotel was fantastic.
Stayed 5 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 29 Dec 2023
Dear Stephen,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 29 Dec 2023
Dear Karen,On behalf of the entire hotel team, we want to thank you for sharing about your nice stay.It is always encouraging to receive a very positive rating.We work every day to keep our guests satisfied.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme.Best regards.

8/10 Good

Joyce

Travelled with partner
Liked: Staff & service, amenities
Response from Gwen C Guest Satisfaction Service on 30 Jan 2024
Dear Joyce,Thank you for taking the time to tell us about your experience following your stay.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. Satisfying our guests is our priority. We look forward to welcoming you back.Best regards.

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 29 Dec 2023
Dear Nathalie,Thank you for taking the time to tell us about your experience following your stay.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. Satisfying our guests is our priority. We look forward to welcoming you back.Best regards.

8/10 Good

Alexa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 22 Dec 2023
Dear Alexa,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

4/10 Poor

Indira

Travelled with family
Disliked: Cleanliness, room comfort
C
Stayed 1 night in Dec 2023
Response from Gwen C Guest Satisfaction Service on 19 Dec 2023
Dear Indira,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.

4/10 Poor

DIEGO, LAREDO

Stayed 1 night in Dec 2023
Response from Gwen C Guest Satisfaction Service on 19 Dec 2023
Dear Diego,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.Best regards.

6/10 Okay

Ally

Travelled with family
Liked: Cleanliness, amenities
We enjoyed our stay, but the location is noisy, and the communication with the hotel was not easy. We waited for a text to alert us we were ready for check in which never came. It was difficult to get room service to answer the phone... But the rooms were cleaned every day and we had a balcony to overlook the Tuileries garden.
Stayed 7 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 12 Dec 2023
Dear Ally,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We sincerely hope to welcome you again.Best regards.

10/10 Excellent

Norma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for years and remains a “return to”! The rooms are larger than most and everything is so clean and comfortable. The staff is most helpful, nice and go out of their way to be helpful. It’s close to the best shopping in Paris!!!! Love, love, love the Paris Westin!!!!!!
Stayed 3 nights in Dec 2023
Response from Gwen C Guest Satisfaction Service on 12 Dec 2023
Dear Norma,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to receive a very positive rating, particularly when it comes from those who matter the most – you! Satisfying our guests is our priority. We thank you for staff and cleanliness.We look forward to welcoming you back.Best regards.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms small and in need of updating
Stayed 6 nights in Nov 2023
Response from Gwen C Guest Satisfaction Service on 8 Dec 2023
Dear Rachel,Thank you for your feedback.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.Best regards.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Premium 5 Star hotel in the centre of Paris (Place Vendôme). Great location adjacent to fashion district, restaurants and attractions.
Stayed 4 nights in Nov 2023
Response from Gwen C Guest Satisfaction Service on 5 Dec 2023
Dear Ronald,Thank you for taking the time to tell us about your experience following your stay.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. Satisfying our guests is our priority. We look forward to welcoming you back.Best regards.

8/10 Good

Carlos M

Stayed 4 nights in Nov 2023
Response from Gwen C Guest Satisfaction Service on 22 Dec 2023
Dear Carlos M,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

6/10 Okay

Suzie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good Location
Stayed 4 nights in Nov 2023
Response from Gwen C Guest Satisfaction Service on 5 Dec 2023
Dear Suzie,Thank you for taking the time to tell us about your experience following your stay.We assure you that all our teams do their utmost to satisfy you every day. Providing the highest level of hospitality is our priority.We sincerely hope to welcome you again.Best regards.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to many major attractions. I was able to walk to just about everywhere, and was also very close to a train that could take you to Versailles. It was clean and had friendly staff.
Stayed 6 nights in Nov 2023
Response from Gwen C Guest Satisfaction Service on 27 Nov 2023
Dear Amanda,Thank you for your positive rating and your nice comments regarding the staff.We are delighted that your stay went well.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.

10/10 Excellent

Dmitri

Stayed 1 night in Nov 2023
Response from Gwen C Guest Satisfaction Service on 27 Nov 2023
Dear Dmitri,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

10/10 Excellent

Balinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Gwen C Guest Satisfaction Service on 2 Nov 2023
Dear Balinder,Thank you for your positive feedback.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. Satisfying our guests is our priority. We look forward to welcoming you back.Best regards.