Papar Holidays from AU$1,063

The room was spacious but the furniture was old. The ironing board in the room was broken. There were no bath towel and floor mat. I had to ask twice. The 2 pieces of bath towels were old and worn out as well. Overall, I had a decent stay.

The Borneo Eagle is an exclusive five star hotel - newly launched. The staff are excellent, facilities good - the only issue we had was the plethora of sand flies which caused a lot of issues sitting outside. We talked to the Manager about this and understand a machine is being shipped to deal with this issue - also the beach on the offside of the hotel was covered with plastic bottles and rubbish, which should be cleared on a daily basis to support the high quality nature of the hotel.

I think the cleanliness can be improved especially the carpets need cleaning. Besides that, air conditioners in both rooms need servicing as they were emitting unpleasant odor when running.

I stayed for 2 nights in different rooms. The only problems was splashing water from the hose connecting to the heater when turning water on. Second, the water tap on in the kitchen nearly loose from the sink. Tea cups too small and coffee packet and tea bag not enough for 4 persons room.

The resort staff services were perfect! From from desk to cleaners to security to waiters etc. were all very good. The facilities were a bit old. Inhouse Wifi connection was poor. Only 1 restaurant for you throughout your stay. But the food were delicious! There is no way to walk out of the resort area. Basically you are confined within the resort compound. The management & staff took very great efforts to preserve and enhance the environment and natural eco system. Well done to the team!!