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Reviews of BE Grand Resort Bohol

4 out of 5
BE Grand Resort Bohol
Panglao, Panglao, Bohol

Reviews

8.4

Very good

Rating 10 - Excellent. 154 out of 325 reviews" "
Rating 8 - Good. 110 out of 325 reviews" "
Rating 6 - Okay. 29 out of 325 reviews" "
Rating 4 - Poor. 14 out of 325 reviews" "
Rating 2 - Terrible. 18 out of 325 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sonia, Maryport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a villa after a 2 day booking in deluxe room and then the oceana suite, which we never actually got to see after being upgraded to a villa. We'd had a couple of maintenance issues with a plug socket and then a leaking lavatory in our first room. The villa that we were upgraded to, was lovely, it was great to be able to step just outside into the private lagoon area. The kitchenette is tiny, consists of fridge, kettle and coffee machine with sink, but useful, though the addition of glasses as well as cups would be good, to consume the drinks from fridge, which is repleinshed daily at no cost, with coke, as sprite etc, though coke zero not an option, which I'd disappointing. The staff here are lovely, with a big shout out to the young guy who drove the shuttle, as always smiling. FREE use if kayaks, was great, so many orange and blue starfish to see. The last free shuttle finished back to resort at 20:30 from alona beach area, but it's easily walkable back to resort, we did this most nights. Breakfast had very good selection, though I often found the cappuccino lukewarm and not strong enough, do would order a double espresso to add. Loved going down to the beach steps each evening to see crabs and starfish. Great place, would highly recommended.
Stayed 5 nights in Mar 2024

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and amazing! The views and atmosphere was amazing. Beautiful tropical plants placed all over the resort. Our Butler, Neil went above and beyond our expectations! A must visit
Stayed 4 nights in Apr 2023

10/10 Excellent

Chris

Stayed 1 night in Apr 2023

10/10 Excellent

RODERIC, TORONTO

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel experience I’ve ever had. From the moment they picked me up at the airport to the moment they drop me off I was treated like a king. The accommodations were fantastic I chose the Villa and it was beyond my expectations. The food at the monkey bar was excellent as well. Our villa host Keith was amazing. She made us feel warm and welcomed and helped us with anything we needed. The hotel was just minutes away from Alona beach. The best part is that it wasn’t so crazy like the beach but it was very secluded and quiet. Our room was a two-story Villa with 2 bedrooms. It had a private pool right off of the patio. The property was immaculate and pride showed everybody who worked there. If you were going to stay in Bohol, this is the only place you should consider.
Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
hyped but failed our expectations
poor mobile signal non-existent wifi low food availability
Stayed 2 nights in Oct 2022

10/10 Excellent

william

Stayed 6 nights in Aug 2022

10/10 Excellent

REDD JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars! You need to get here!
BE GRAND is an awesome resort. Staff is super friendly, room service is great. Our room is was the Oceana suite. The layout of the room was cool. You see the ocean once you walk in. Master room was big with a balcony and the bed was super comfy. Bathroom has windows seperating the toilet from the sinks and walk in shower. The closets are in the hallway with sliding doors that separate the room. Another balcony in the living area as well. The pools were nice overlooking the ocean especially the pools that surround the villas were pretty awesome as well. Breakfast was great, its not a huge buffet but its enough to get your day started. They also have paddle boarding and kayaking as well. Everything was great about this place especially the staff, super friendly! I would recommend this resort to everyone. The only thing that i didn't catch was the tax. The pricing for the rooms were good but pay attention to the tax. But yet again it was worth it.
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi everything was fine ok but the water and bathroom water smells, we will be back soon and hope the sewer drain will be clean and smell better will be back soon thank you:) the intire stuff was wonderful!
Stayed 7 nights in Apr 2022

8/10 Good

E, Manila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it is being cleaned everyday, the staff were very friendly and looks after you. love the pool and game room.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so great from the FD to the bartenders. I’m amazed at the quality of this resort!
Stayed 2 nights in Feb 2020

8/10 Good

Guestjanuary, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the room with ocean view but palm trees block the view.there is enough pool. Breakfast included is a good feature.
Stayed 2 nights in Jan 2020

8/10 Good

Phil, England UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend Enjoyed our stay very much, excelent facilities very clean and tidy. The staff was very friendly and helpful, the breakfast buffet was excelent. We would definatly stay again and we would recommend BE Grand. We only had one little problem when we had a very long wait for a pizza in the restaurante on our 2nd night there. Thank you BE Grand for a warm welcome to Bohol. Regards Phil and Angie.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staffs ... they are great! The facility too is top notch!
Stayed 3 nights in Jan 2020

8/10 Good

Mac, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights at this resort. Leading up to the stay I emailed them 4 times to confirm my booking with no reply. Arrived at the resort with no issues except that I was expecting to pay a 2000 php deposit only to be told it was 20,000 php deposit. Having said that the resort was very clean with good facilities, the rooms were excellent and we enjoyed our stay. They only thing I would suggest is maybe a few evenings some form of live entertainment could be put on to entertain the guests
Stayed 5 nights in Jan 2020

2/10 Terrible

P

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go!!!
There is not a single thing I can say was good. The rate was super high, but AC wasn’t working, there was no hot water, rooms were full of pests, towels were dirty. If the staff speaks English they lie, but most don’t speak English. It’s far from the Alona beach ( there is no connection via beach). Food was quite unpleasing as well and if something wasn’t finished one day you could expect it to be reheated the next day. Waiting time for coffe was ca 30-40 min...
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My kids and 1 enjoyed our stay, the food was really really great the staff are friendly and very helpful. Housekeeping needs improvement tho.
Stayed 4 nights in Dec 2019

10/10 Excellent

jinkyung

Liked: Staff & service, property conditions & facilities, room comfort
great hotel
I Stayed in Hennan hotel 3 nights and BE GRand Resort 3 nights. but I would defenitely stay in this hotel if i ever go to Bohol again. This hotel is 5 min far away from Alona beach by tricycle. But this hotel provide small bus so that it didnt cost anything to get there. However, there were alot of people want to take this hotel transportation, so you should go hurry and stand a line. This hotel also provide kayak, and this is the only hotel rent this kayak for free in Bohol. You could also watch movies outside in front of the beach at night. that was my favorite part about this hotel. Other hotels near Alona beach are little bit expose to noise. but you will defenitely feel safe and traquil moment while you stay here. I didnt even wanna go Alona beach becuz this hotel provide everything including clean private beach. Also this hotel finish room cleaning service while you are having breakfast in the morning. when you came back from breakfast, everything has done. this was the wonderful thing ive never experienced. However they need to consider more of cleaning shower head. you also need to be careful about the water when you take a shower and Turn all the taps on until the red water gives out.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
5-star hotel operating like a 2-star hotel
Supposedly a 5-star hotel but operating like a 2-star hotel. Some of the incidences and things as examples: 1. Upon check-in, I find on bedsheet some insects crawling. There were a few and it turns out flying ants were hatching eggs. I requested a room change but the hotel said that there's no room available and will change bedsheets. Bedsheets were changed but they have stains and don't look clean. When I try to sleep and lift blanket, there are hairs in clean bedsheets. 2. The hotel didnt change the room the next day and didn't check on the room conditions either. 3. The hotel insists that gala dinner which is mandatory and almost USD 90 per person is not yet paid. I shows hotels.com booking confirmation with small prints that the room rate includes the gala dinner yet the hotel says that they need to check. Next day, I go back to the hotel reception and nothing has been done on their side to check. Hence I ended up spending another 30 minutes at the reception for them to confirm that the room rate indeed already included the dinner. This would have costed me USD 180 if i didnt catch the small prints!! 4. They only provide bath towels and not hand towels. Never seen a 5-star hotel which only has bath towels and wash clothes. 5. They don't provide facial tissue box and their toilet paper is probably the lowest quality. Overall, their facilities per se may resemble 5-star hotel but they don't operate nothing like 5-star hotel.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was generally poor all round. Resort is not what you would expect of a 5 star establishment.
Stayed 4 nights in Dec 2019

10/10 Excellent

Michael, Tampa, FL, USA/ Pyeongtaek, ROK

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A great place to stay. Resort has nice spacious modern rooms, many pools, restaurants, personal beach, and dock. Convenient to other restaurants, stores, and Alona beach. (BE has a beach shuttle) The staff are awesome, very kind and friendly.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and facilities, brilliantly priced. A 15 min walk into town which is perfect. Breakfast fantastic.
Stayed 3 nights in Dec 2019
Response from Pearl on 20 Dec 2019
Thank you so much for such a humbling review during your stay with us! We are ecstatic to read that you enjoyed all the amenities and facilities offered at the resort and we hope you also found time to visit the must-see sites in our little island of Bohol. It was such a pleasure having you and we hope to see you again soon. Sincerely yours, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food & ambiance, have a lot of amenities. Transport provided.
Stayed 2 nights in Nov 2019
Response from Pearl on 20 Dec 2019
Wow Thank you so much for giving us a perfect rating! The pleasure was all ours in having you and we hope to keep welcoming you back! Sincerely, Pearl Lorraine Yang Resort Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For an expensive 5 star hotel this isn't up to standard. It looks great & has a pleasant atmosphere but service
Stayed 3 nights in Nov 2019
Response from Pearl on 21 Dec 2019
I am truly sorry for the experience you had with us. Please know that we want nothing more than to make sure that our guests have a memorable and positive holiday with us. We would truly appreciate hearing more about how we could have made your stay better. At your most convenient time, please feel free to send us a message on here so we can evaluate and do better. Sincerely yours, Pearl Lorraine Yang Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Pearl on 20 Dec 2019
Thanks so much for leaving us a humbling rating! Your feedback means the world to us and thank you for taking the time in sending us one! Happy holidays! Sincerely yours, Pearl Lorraine Yang Resort Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never stayed at a hotel before where the staff were so friendly and accommodating. It made up for the few power outages. Even they weren’t too inconvenient because the back up generator came on fairly quickly.
Stayed 5 nights in Nov 2019
Response from Pearl on 20 Dec 2019
Dear Mike, Thank you very much for sharing a review during your most recent holiday with us. One of our key priorities is to provide the most welcoming and courteous services and we are truly humbled that we met that with you. Thank you very much for your patience and understanding. It was truly a pleasure having you and we hope to keep welcoming you back soon. Sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

YS, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A memorable stay, with several blackout and water supply interruption, and not to forget the flushing system. Which I am fully understand on the resource capacity at Bohol, but I am impressed the staff can react well, althought seeing few tourist having the frustration on these issue. Keep going on your work passion, and I am sure to come back if there is the chance, 5 star on the overall.
Stayed 2 nights in Nov 2019
Response from Pearl on 20 Dec 2019
Dear YS, This is truly one of the kindest and most compassionate review I have ever come across. Thank you so much for your patience and understanding during the province-wide power and water interruption in November. Please know that our engineering team has assessed and evaluated the issues to ensure that we can do better should this recur. Thank you so much for commending our team associates who are always on-hand to ensure that you feel right at home and are well-taken care of. They join me in sharing our deepest gratitude for your kind compliments. It was such a pleasure having you with us. We sincerely hope we get to welcome you back on your next visit. Yours truly, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Pearl on 15 Nov 2019
Dear Jonathan, Thank you so much for giving us a perfect rating! We truly appreciate this and we are happy that you had an enjoyable holiday at BE Grand Resort. Hope to see you again! Yours sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Pearl on 15 Nov 2019
Thank you so much for sharing us a 5-star rating! We truly appreciate this and we are happy that you had an enjoyable holiday at BE Grand Resort. Hope to see you again! Yours sincerely, Pearl Lorraine Yang Resort Manager

6/10 Okay

Chou-hsiung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please note that the hotel is under constructions for several months, so it makes some noises during the day time
Stayed 3 nights in Oct 2019
Response from Pearl on 15 Nov 2019
Dear Chou-hsiung, Thank you for sharing a feedback during your most recent stay. I am truly sorry for the inconvenience we have caused you during your holiday with us. While some of our rooms are under repair and maintenance, we are trying our best to manage the noise and any disturbance this may cause our guests. I am truly sorry that we fell short on this with you and we hope to get the chance to welcome you again. Yours truly, Pearl Lorraine Yang Resort Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Property under construction right now. Two of the bars/restaurants are closed. They are painting the new rooms this week and you can smell the paint spray. Price was discounted, probably to reflect the construction.
Stayed 1 night in Sep 2019
Response from Pearl on 15 Nov 2019
We are truly sorry with the inconveniences experienced during your most recent visit with us. We hope to get the opportunity to redeem your impression of the resort once we have finished the renovations in select areas. Thank you for sharing a feedback. We truly appreciate your review. Yours sincerely, Pearl Lorraine Yang Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel did not clean our room nor take the trash for the 4 days stays. Took them more than 14 hours to replenish bottled water and toiletress we requested.
Stayed 3 nights in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Pearl on 27 Aug 2019
Thank you very much for your humble rating, John! It was such a pleasure having you and we look forward in welcoming you back with us. Yours sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Mark, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I've stayed on an overseas trip
This place is amazing, good food, great area awesome staff. Do yourselves a favour and book some time here in a Villa!! Fresh sweets twice a day, prices for restaurants are very reasonable and while the staff are not intrusive they can't do enough for you.
Stayed 3 nights in Jul 2019
Response from Pearl on 26 July 2019
Dear Mark, Wow! Thank you so much for sharing with us your experience during your stay at The Villas! This is a truly humbling review to read and we are thrilled to read your commendation! The pleasure was all ours and we hope to keep welcoming you back! Yours sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about BE Grand. What stuck out the most was their excellent skill of hospitality and attention to every need and detail. I felt so at home here and appreciate every single staff person that we came in contact with. Our stay was definitely a memorable one! Shout out to the excellent breakfast staff!
Stayed 7 nights in Jul 2019
Response from Pearl on 26 July 2019
Wow! Thank you so much for this humbling review! One of our key priorities is to provide the most courteous & friendliest services and we are ecstatic to have met that with you. Thank you for sharing this with us and our team associates join me in extending our most heartfelt gratitude! Yours sincerely, Pearl Lorraine Yang Resort Manager

8/10 Good

Winnie, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many indoor games to choose. The Bridge restaurant is nice. We had a boodle fight dinner there, food was great, very nice presentation! Love it!
Stayed 2 nights in Jul 2019
Response from Pearl on 26 July 2019
Dear Winnie, Thank you so much for sharing a review and we are happy to hear that you enjoyed the gameroom & dining offers! The boodle fight is a must and we are glad you tried it. It was such a treat having you! We hope to see you again soon! Yours sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good. Clean, nice, spacious. Could have better food options
Stayed 4 nights in Jul 2019
Response from Pearl on 26 July 2019
Thank you for sharing a review during your most recent stay! We are glad to read that your overall stay was pleasant & relaxing. As for the dining offers, we are thrilled to let you know that we are currently in the process of revamping our menu and is scheduled for roll-out soon! Your feedback is incredibly important to us and we thank you for sharing this with us. We hope to see you again soon! Yours sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s peaceful compared with the hustle & bustle of alona. They have a shuttle to go there too. Seafood buffet is good! Heated pool is awesome! Friendly & caring staff!
Stayed 2 nights in Jun 2019
Response from Pearl on 26 July 2019
Thank you so much for sharing a feedback! We are happy to read that you enjoyed your holiday with us! Thank you for giving a shoutout to our team associates who are always on-hand to ensure that your stay with us is a memorable one! We hope to see you again soon! Yours sincerely, Pearl Lorraine Yang Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always very helpful... Rooms cleaned everyday, extras done when requested... Only bad point would be, that need more options on there menus...
Stayed 6 nights in May 2019
Response from Pearl on 26 July 2019
Thank you so much sharing a review during your stay with us! We are happy to read that you enjoyed your holiday and we thank you for mentioning our team associates who are always on-hand to ensure you're well-taken care of. We are excited to let you know that we are currently working on our new menu - from tapas at the rooftop to grilled specialties at the beach bar - we are excited to roll it out! We thank you for sharing a review! We hope to welcome you again soon! Yours sincerely, Pearl Lorraine Yang Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Stephen, Jalan Werkudara

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Eat local. But still a nice resort
Nice resort. But its run down and needs a lot of work. Lots of simple problems like toilets not filling. Exposed wires in all areas around the pool and shore area. Poor service in some bar areas. Over priced food and drinks and laundry. For the cost of 1 shirt at the resort we got 3 kg of Landry done in the local area. If you have little kids its not the resort i would take them
Stayed 3 nights in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bohol family holiday
Absolutely fantastic hotel and the service from the staff was outstanding. They accommodated all of our requests without complaint and ensured our stay was perfect. Would highly recommend this hotel.
Stayed 5 nights in Apr 2019

10/10 Excellent

Edwindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Pearl on 16 Apr 2019
Thank you for the rating, Edwindo! We hope you fully enjoyed your time in Bohol and we look forward to welcoming you back! All the best, Pearl Lorraine Yang Resort Manager

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
My family has lived in Bohol for 7 years not and every year my wife and I take a getaway for a week. Every time we do this we bring the children over for one day and just 2 hours to swim and enjoy the resort also. We always have to pay a fee which I understand. BE Grand Restort however is the only resort we have stayed at in the past 7 years that charge 999 per child for just 2 hours of swimming. They also will not allow them to swim after 5pm. The children are in school until 4pm. I understanding charging a higher fee for non guests but why 999 per child for a quest who is staying 4 nights? Needless to say we will never be staying at BE Grand Resort again and I will not recommend this resort to anyone else ever again. I'm only sorry we chose the wrong place before we knew their policy. I'm also sorry becauseI have been referring friends to this resort not knowing their "lack" of loyalty to their guests.
Stayed 3 nights in Feb 2019
Response from Pearl on 26 Mar 2019
Dear Michael, We are truly sorry that we fell short with your expectations during your stay. Our day-use promotional rate at Php 999.00 per adult is offered for all non in-house guests/adult. 50% discount is given to children age 5-12 years old and guests aged 13 years old and above are considered as adult with 100% of the rate paid is consumable for dining credits. While extension of the duration of usage of the day-use may be granted at the discretion of the resort, especially for guests who are visiting in-house families, we were unable to extend child's rate for teenagers, Michael. We are truly appreciate you staying with us and recommending us to your friends, and we hope to get the opportunity to welcome you back. Yours sincerely, Pearl Lorraine Yang Resort Manager

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again on my next trip
The staff were pleasant, the room was clean, the food was decent, and the gym was nice. Overall, I'll definitely be staying there again on my next visit. Three drawbacks: the water isn't clean, but that's sort of to be expected on a small island and they do warn you about the water; also, the water for the shower is mildly warm at best; and for regular customers, you're only allowed to swim in the murky green colored pool. But again, for all the small complaints, it's definitely the best bang for your buck! Except for the bars, they're grossly overpriced and serve watered-down drinks, which is about par for almost every other bar around Alona Beach.
Stayed 2 nights in Feb 2019
Response from Pearl on 24 Mar 2019
Dear Benjamin, Thank you for taking the time in writing about your stay with us! We are glad to hear that you had an overall enjoyable time and we thank you for thinking about us on your next stay. Please know that we have taken note of your feedback for improvement and have relayed this to our concerned department, as well. We thank you for bringing this to our attention and we are humbled to be welcoming you back on your next visit. Yours sincerely, Pearl Lorraine Yang Resort Manager

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
WiFi is broken for Whole day and overnight. In addition to WiFi, the signal of cell phone is also very poor. Thus, I cannot contact others for 24 hours. When we came back to our room after a day tour at 4:00pm, our room was not cleaned.
Stayed 3 nights in Jan 2019
Response from Pearl on 7 Feb 2019
Dear Peter, I am truly sorry for the inconvenience experienced with our WiFi and the mobile connection on this side of the island. We are currently working with the service provider in terms of the WiFi connection as we empathise on the importance of having internet, most especially for our guests. With the cellular signal, there are areas on the island that has little to no coverage depending on your service provider, Peter, and we have also raised this to the telecommunications companies. Daily housekeeping is provided in the rooms unless rooms' "Do Not Disturb" switch has been activated in respective guest rooms. We do apologise for this and have debriefed our housekeeping department to double-check rooms with the "Do Not Disturb" sign on via phone call or note should guests are ready to have their rooms cleaned. Again, our sincerest apologies, Peter. We do hope you enjoyed your stay in our little island and we hope to see you again as it was truly a pleasure having you. Yours sincerely, Pearl Lorraine Yang Resort Manager