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Reviews of Hotel Terranova

3 out of 5
Hotel Terranova
Calle 49 Bella Vista, Entre Federico Boyd y Uruguay, Panama City, Panama

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 409 reviews" "
Rating 8 - Good. 128 out of 409 reviews" "
Rating 6 - Okay. 118 out of 409 reviews" "
Rating 4 - Poor. 38 out of 409 reviews" "
Rating 2 - Terrible. 41 out of 409 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ethel

Disliked: Staff & service, amenities
Noisy, staf not friendly, limited menu although the young lady who took my order was helpful and polite but the young lady who brought my order didn't come directly to me with the order she stopped to chat when she could have given me the order then chatted.
Stayed 1 night in Apr 2024

6/10 Okay

Joel

Liked: Staff & service, property conditions & facilities
Its a basic place, cheap enough, has a/c and a bed location is good
Stayed 1 night in Apr 2024

8/10 Good

Shomari

Travelled with group
Hotel was nice for my short stay
Stayed 2 nights in Apr 2024

6/10 Okay

Alberto

Business traveller, Travelled with partner
Some people was talking in hight level early in the morning
Stayed 4 nights in Mar 2024

10/10 Excellent

José Antonio Rodríguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alwaysva good stay at Terranova
Stayed 2 nights in Mar 2024

8/10 Good

Philip

Didn’t like check in despite arriving at 2pm i was told I would have to wait an hour for my room to be ready
Stayed 4 nights in Jan 2024

8/10 Good

Gerald, tallahassee

Business traveller
👍
Stayed 2 nights in Jan 2024

6/10 Okay

Gerald, tallahassee

Business traveller
😏
Stayed 1 night in Jan 2024

6/10 Okay

Marie-France

Liked: Cleanliness, staff & service
The showers need to be fixed so they leak
Stayed 1 night in Jan 2024

2/10 Terrible

myrna

Stayed 4 nights in Jan 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are smiles and so helpful, restaurant is awesome and the PRICE for this is so perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to say, right in the heart of Panama City. Check in took about 3 minutes. The staff, are smiles and helpful. And thier restaurant is great food and zen on relaxation.
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. Everyone I encountered were very nice and helpful. The receptionist even help to coordinate a Tour to San Blas Islands for me.
Stayed 5 nights in Dec 2023

10/10 Excellent

Yostin Garzón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jean-Francois

Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, the restaurant serves good food, clean, and comfortable. The hotel is older, but seems well maintained, and the price is very affordable. And I don’t need super new and shiny to have a comfortable happy stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Terranova my favorite
I have stayed at Hotel Terranova several times this year 2023 it is two star hotel that I really like it for many reasons like for example the location is excellent as it is close to everything like banking, businesses, the metro station, night entertainment, restaurants, etc. The personnel is very friendly, respectful and always helpful. The restaurant breakfast and meal choices are excellent. As to the cleanliness there's personnel doing daily cleaning and they are always caring for you. Best hot shower of Panama, no doubt about it, but the shower pan on all rooms need some renovations. I have mentioned on previous reviews that the hotel needs better illumination on all rooms. Air Conditioning is excellent as well. The hotel offers bicycle rentals and transportation service for a fee to and from the airport.
Stayed 2 nights in Oct 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Terranova
I have stayed at Hotel Terranova several times this 2023. Very well located at walking distance from Calle 50 in Bella Vista. Near restaurants, at walking distance to the El Carmen Metro station, just near everything. The pool is great and well kept The restaurant is good. As to the illumination of the room they need improvement as rooms are too dark All rooms need a refrigerator. Air conditioning in every room is amazingly cold. The shower area in all rooms need better maintenance. I have used in the past the parking which I find a bit tight but extremely secure. There are no safe boxes in the rooms but reception offers rental safes in the reception. The safe boxes are bank type, very secure. The entire personnel is respectful, courteous and attentive.
Stayed 3 nights in Sep 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond!
The staff were dilligent, patient, and creative in finding a way to get our $100 cash deposit back to us when my family had a mixup during a split check-out. They contacted my by email and came up with and used WhatsAp to coordinate getting it to my son's family via the hotel's airport shuttle. Great customer service!
Stayed 1 night in Aug 2023

6/10 Okay

JAVIER

Stayed 3 nights in Aug 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Best bang for your dollar.
Stayed 1 night in Jul 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
First off the hotel staff are amazing and the price can not be beat.
Stayed 1 night in Jul 2023

10/10 Excellent

CHRISTIE, JACKSONVILLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for Downtown city area. Everything was close by- food, shopping, tour bus. We felt very safe walking around. Great city skyline view from room and rooftop pool area. Pool was very nice looking and clean. A plus also is that they have luggage storage. We checked out and stored our luggage till 3 pm in order to go sightseeing. No extra charge. Would recommend.
Stayed 1 night in Jun 2023

6/10 Okay

Maikel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está bien pero una discoteca cerca del hotel hace mucho ruido toda la noche
Stayed 1 night in May 2023

10/10 Excellent

Brian Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Avenida Balboa with great dining options available. Also, Casio Viejo was easily accessible.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sanjay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, could use some amenities in the rooms.
Stayed 6 nights in Feb 2023

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

6/10 Okay

Bruno

Business traveller
Liked: Cleanliness, staff & service
It's very centric with many restaurants within walking distance
Stayed 1 night in Feb 2023

10/10 Excellent

Danilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to everything.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the swimming pool. Refrigerators in the room. I didnt like the moisture and i would suggest some dehumidifier may help correct that. The bar/restaurant only had one national beer brand and that was disappointing.
Stayed 4 nights in Sep 2022

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, great reasonable priced stay
Stayed 1 night in Sep 2022

8/10 Good

Nouleen

Travelled with group
Everything was okay .
Stayed 1 night in Sep 2022

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL AREA DE LA DUCHA NO LO LIMPIAN DIARIAMENTE,NO HAY DONDE COLOCAR LA ROPA Y UTENSILLOS DE LIMPIEZA Y ROPA INTERIOR
Stayed 6 nights in Sep 2022

6/10 Okay

Scott

Stayed 3 nights in Aug 2022

8/10 Good

Luis Joel

Travelled with family
Liked: Cleanliness, staff & service
Personal was nice. Location is great, view is spectacular. Prices for the Restaurant are good as well! Needs some updates, but worth it
Stayed 7 nights in Aug 2022

6/10 Okay

Victor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location not a great room
Stayed 3 nights in Jul 2022

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location and quick check in.
Stayed 1 night in May 2022

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from J- on 23 Apr 2022
DWIGHT, muchas gracias por su comentario. Esperamos pronto volver a verlo con nostros.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate and comfortable
ADEQUATE ROOM, hated the step up to the bathroom, bed fairly comfortable, tv too small for the size of the room. Great walking location for bella vista. Staff freindly, breakfast too expensive for what you get, cannot recommend. Lots of other food options nearby. Parking lot a litle steep incline and very tight. All in , a decent place for the value.
Stayed 3 nights in Jan 2022

8/10 Good

Jean-Francois

Stayed 2 nights in Dec 2021

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2021

10/10 Excellent

Bruno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centriaclly located. Many restaurants nearby. Does not have a closet or a drawer in the room
Stayed 1 night in Oct 2021

10/10 Excellent

Genie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conviently located, it's clean, and the price is good.
Stayed 1 night in Sep 2021
Response from Hola, on 7 Oct 2021
Muchas gracias, cada día trabajamos para mejorar.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que deben mejorar es la ensalada, mucha lechuga
Stayed 2 nights in Aug 2021
Response from Hola, on 7 Oct 2021
gracias por tu observación lo tomaremos en cuenta.

8/10 Good

Verified traveller

Liked: Staff & service
Good place for budget minded traveler
Stayed 3 nights in Aug 2021
Response from Hola, on 7 Oct 2021
Muchas gracias, cada día trabajamos para mejorar.

10/10 Excellent

DWIGHT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021