Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have a mixed review overall. No issues with the unit. It was as described and a really great location with a great view of the beach and the ocean. Anchor Management however, was a huge disappointment. My family and I have been vacationing in NW Florida since the early 1980's and I've never had an experience with a rental agency like what I've endured with Anchor Management. They issued a lease agreement for our 7-night stay at a total cost of $1204. They charged my credit card over $2400 for this unit, refused to honor the lease agreement, and refused to issue a full refund for the amount they over-charged. After several emails and phone calls, Anchor Management acknowledged their error, but only refunded me about $300. Bottom line, Anchor Management's refusal to honor their lease agreement has resulted in financial loss for me and my family. Once they have your credit card number, it looks like they can re-name their price and charge whatever they want. Apparently, the lease agreement means nothing.I can't say with certainty it was an intentional bait and switch, but that's what it feels like. If you are an owner or a prospective renter, I suggest taking your business somewhere else. There are many ethical rental companies in Panama City Beach. As for rating the property management company, one star is way too generous. Need an option for zero (or less). Their lack of integrity is appalling. If Anchor Management is allowed to post a response, they will say they gave me the option to cancel about 28 days before our trip to Florida. That is true, and that would have been a perfect solution for Anchor Management since it would have released them from honoring their lease agreement. We purchased non-refundable air fare, and arranged for vacation with our employers, so cancelling was not a solution for our family. It's a really unfortunate conclusion to our vacation this year. Anchor Management cannot be trusted, and I will nev