Independent in Panaji

"The staff at the reception (Supriya, Dipti and Aman) were extremely hostile and did absolutely nothing for our early check-in request. Infact they did not give us the room at 2 pm also which was the promised time. This added to our troubles. The checkin was a nightmare especially because of rude unprofessional and hostile behaviour of Supriya Baghi. She should be fired immediately if you really want to save the Taj brand faith. The lazy staff even went to extent of asking us to leave and check in another hotel. This is Unacceptable. I will never ever stay at a Taj property again. "

"Great hotel and staff were very friendly and helpful "

"Was really excited to stay at this property Unfortunately due to the current situation my flight got cancelled and the one I rebooked also got cancelled I tried calling and messaging to explain this Before this happened the st Regis team was very responsive and suggesting lots of stuff As soon as I explained what happened I have had no response no refund nothing Am extremely disappointed as I wanted to rebook to stay here in the future but after this I will not do so Clearly they only pretend to care when you book and as soon as a problem arises they cannot even be bothered to even respond Extremely disappointed "

"Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected."

"Excellent property, especially the location. We were in the spacious club room with a lovely view of the beach and sea. Two well kept infinity pools. Didn't try the restaurants (except for breakfast), gym or spa. Housekeeping though is a bit sloppy. Forgets to replenish or replenishes different items on different days randomly. Also cleaning of washroom areas wasn't the best. Reception and restaurant staff also weren't very supportive or aa attentive as those at most other Taj properties are. "

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option. "

"Very high standards. Excellent and courteous staff."

"A bit dated and food at the Azul restaurant not great. Nice landscaping and environs. "

"Clean room and friendly satff"