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Reviews of Grand Hotel Panajachel

3 out of 5
Grand Hotel Panajachel
Calle Principal 1-79, Zona 2, Panajachel, Solola

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 77 reviews" "
Rating 8 - Good. 34 out of 77 reviews" "
Rating 6 - Okay. 12 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 5 out of 77 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and restaurant are incredible! The staff and service are impeccable. Super close to the port, the shopping street, and incredible restaurants. 10/10 would recommend.
Stayed 2 nights in Jan 2024

6/10 Okay

edith

Stayed 1 night in Mar 2023

8/10 Good

Terry

This hotel is a quiet, secluded garden in a busy little town, staffed by sunny, helpful people, and offering an excellent breakfast for the start of your day.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine, needs an option for a hair dryer and a kettle in the room. There was no mini fridge. Receptionist and breakfast where excellent.
Stayed 3 nights in Feb 2023

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No tiene agua caliente y se escucha demasiado ruido por los lugares alrededor
Stayed 1 night in Jan 2023

10/10 Excellent

James, Plano

Stayed 1 night in Aug 2022

8/10 Good

Celerino

Stayed 2 nights in Aug 2022

10/10 Excellent

Sarah Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

stacy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, the breakfast was excellent, friendly personable staff
Stayed 3 nights in Mar 2022

4/10 Poor

Jorge

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hay una buena relación entre calidad y precio. Al menos a mí me lo vendieron como un hotel de 65USD en Pana y es de unos 35USD. Ruidoso, deteriorado y sucio. E personal bien y los desayunos bien.
Stayed 3 nights in Jan 2022

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked, nice friendly close to stores restaurants and Lake the only issue was the hot water not working at 💯 % breakfast was delicious very nice experience, thanks
Stayed 2 nights in Jan 2022

10/10 Excellent

Carlos Francisco

Stayed 1 night in Jun 2021

8/10 Good

Marc, Orlando, Florida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and close to restaurants. It served my purpose well
Stayed 3 nights in Mar 2020

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT SERVICE!!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine...
I was staying here as a single person, staff was fine, only one person spoke English! Facilities are a bit tired and outdated but we’re fine for me, my girlfriend would not stay there but lucky she in Canada!
Stayed 1 night in May 2019

8/10 Good

Patrice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 2 nights in Aug 2018
Response from Eleo on 21 Aug 2018
thank you for stayieng with us

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Quiet. Safe.
The grounds are very nice and perfect for outdoor gathering or resting. Room was small but comfortable and clean. Our Guatemalan family was very comfortable staying there. Great proximity to shopping on Calle Santander. Quiet. Felt very safe.
Stayed 1 night in Aug 2018
Response from Eleo on 21 Aug 2018
thank you for stayieng with us and we hope you come back

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Garden was beautuful
Stayed 1 night in Aug 2018
Response from Eleo on 21 Aug 2018
thank you for stayieng with us, and we hope you come back

8/10 Good

Benoit

Liked: Staff & service, room comfort
Good not Grand
Great location, good for parking, upgraded us for free. Use to be a grand hotel, not so grand anymore but still has charming gardens and peaceful rooms. Breakfast was very average, there isn’t much of a pool.
Stayed 1 night in Feb 2018
Response from Eleo on 21 Feb 2018
gracias por su estadía por acá

6/10 Okay

Marco Polo

Stayed 1 night in Oct 2017

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel with beautiful gardens
We were a bit alarmed by the street view of the hotel but once inside there are beautiful gardens and comfortable rooms.
Stayed 2 nights in Dec 2017
Response from Grand Hotel on 9 Jan 2018
thank you for staying with us, we hope has had good trip

10/10 Excellent

ChristianMom, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night around June 25th of this year!
when we got to the Hotel, the front desk lady was pretty pleasant and nice, and she offered me to upgrade our room to a better one, for free, the place was magical, I really loved the hotel and I would definitely want to go back!
Stayed 1 night in Jun 2017
Response from Eleo on 23 Nov 2017
gracias, por visitarnos, fue un verdadero gusto atenderle, y esperamos pueda volver en el futuro, le deseamos muchos exitos

10/10 Excellent

Allan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good service, nice courtyard, comfortable beds, helpful staff.
Stayed 1 night in Oct 2017
Response from Grand Hotel on 19 Oct 2017
realmente fue un gusto atenderles, esperamos vuelvan nuevamente

10/10 Excellent

El Mono, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
great staff at hotel smiling and polite, upgraded for free, very clean, quiet and comfortable room set on lovely gardens. Nice swimming pool a bonus. All local amenities a short walk away would definitely stay again. thanks
gracias por sus comentarios, espero vuelva pronto, sera un gusto servirle nuevamente

8/10 Good

SJ, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on an economic budget
The hotel has a big name and an ugly entrance. However, if you pass the little office, you are in a beautiful, Spanish style garden, with colorful flowers. The street noise is suddenly silent and we can enjoy a nice evening chatting with our friends around the fountain. The rooms are quiet, comfortable and clean, and staff is helpful. The hotel is close to the main street, which goes to the lake. If you do not want to spend a lot of money in hotels, while visiting Panajachel, the Grand Hotel is a great choice.
Stayed 1 night in Oct 2017
Response from Grand Hotel on 18 Oct 2017
gracias por sus comentarios, estamos en el proceso de corregir el ingreso, y esperamos vuelvan pronto

2/10 Terrible

Bambi, Boulder, CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible location, rooms in need of facelift stat.
I travel to Guatemala often (I own a travel company) and this was for sure the worst hotel I've ever stayed in. The pictures online are very deceiving. Terrible location. At check in we were upgraded to a better room because the one we were supposed to stay in was "noisy". The room was awful - mold everywhere, threadbare sheets, electrical wires taped together, no screens on the windows, no A/C (it wouldn't have been a problem if we thought opening the windows would be safe but the location is definitely not an area where leaving windows open would be a good idea), the wifi (which is guaranteed) never worked in our room! I went to the front desk 4 times the first night to try to get a better connection (I had clients traveling and it was essential that I stay in touch) to no avail. I ended up having to sit outside our room to connect to the wifi. The next morning we talked to the manager again and he agreed to move us to a nicer room - no it was not! Bigger but definitely not "nicer". The owner was a nice person but the hotel needs a facelift, desperately - and the wifi is not useable in most areas of the hotel. I told them we had to leave. The owner promised me that he would ask Orbitz to refund my payment (I had booked for a week). He seemed honest and I trusted him. I left, booked another room for the same price in a better area and now they've denied my refund. I was a sucker. I have never made a worse decision booking a hotel. Do yourself a favor, don't stay here.
Mold and dirt beside the toilet.
You can see the mattress through the sheets. No cover.
Mold on the floor.
Wires taped together - everywhere.
Stayed 7 nights in Jul 2017
Response from Grand Hotel on 30 Aug 2017
Sra. Bambi, cuando usted me dijo que se retiraría del hotel, me dijo que lo haría porque su hijo de 12 años quería retirarse porque lo había picado un zancudo, luego usted le dijo a Orbitz, que se retiraba porque el hotel estaba en construcción y remodelación, lo cual no es cierto, nosotros tuvimos un acuerdo, el cual yo respeto, pero usted no lo respetó, recuerde que usted no desayunó en el hotel y que su guía tampoco ingresó a las instalaciones, a usted la tratamos con buena educación y no entiendo porque nos quiere perjudicar, amenazándonos con publicar estas cosas inciertas en todas las paginas en internet?

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price
Excellent hotel. Plenty of parking. Walking distance to lake and many excellent restaurants. The rooms didn't feel extremely clean.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Guatemalan hotel
Nice rooms, beautiful grounds, clean pool (not heated), and nice tipico breakfast.
Stayed 3 nights in Jun 2017

8/10 Good

callie, canada

Liked: Cleanliness, staff & service
Great staff, facilities a bit outdated
Staff were very helpful, allowed up to check in early, and upgraded our room into the more quiet courtyard. Room was clean and as advertised. Pool unfortunately was not full or running.

6/10 Okay

Janet, New Jersey - usa

Far from the Lake about 20 minutes walking.
It is a OK hotel just to spend a night. Good price , costumer service was nice.

8/10 Good

Aaron, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
My family (2 kids + 2 adults) stayed at the Grand Hotel for 4 nights this past week. We chose this hotel because it was one of the few value properties with a pool. The hotel itself is located on a busy street, however, the rooms at the back of the expansive property are quiet and among lovely gardens and lots of birds. The pool is clean and the kids used it most days. Additionally, they have 5-6 different free wi-fi networks to choose from, and all work great! We found the staff and the owner to be extremely helpful, giving us guidance on how to avoid what can seem to be chaos at the boat launches, and avoid paying the tourist costs for taxis and tuk-tuks. When you travel to Guatemala we all need to remember that the little things like hot water on demand (it takes a minute to warm up here), room service, and plush oversized pillows are not always easy to find, at least without paying through the roof. This place is safe, clean, convenient, and happy to see you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It is a basic hote. Rooms are comfortable and spacious. Staff is so friendly. Breakfast was a basic Guatemalan breakfast. Overall it was a nice stay

6/10 Okay

Rick, northern Michigan

Liked: Cleanliness, staff & service
Beautiful grounds
Beautiful grounds. Gave us a free room upgrade away from street noise.

10/10 Excellent

Steve, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit atitlan
Stayed for a couple of days with my friends and the hotel was a nice surprice. Great location and the hotel staff was amazing all the time. I'll definitively come back. Thanks for everything! Steve

8/10 Good

rosa maria

Liked: Cleanliness, staff & service, room comfort
great location
great location near restaurants and bars

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother.
Needed a place to stay after a very long drive to get to the Lake. This was the only place that came up. It is not to American standards to say the least. Moldy shower, dirty mattresses with only a sheet, no mattress pad. Very gritty. More like a truck stop rest area and less of a hotel. If it weren't so late in the evening would of opted to drive the 3.5 hours back.

2/10 Terrible

Jorge R.

Stayed 1 night in Apr 2024

8/10 Good

Elso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los muebles de el cuarto están muy viejos
Stayed 2 nights in Mar 2023

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness
debería haber servicio de restaurante para almuerzos y cenas..
Stayed 2 nights in Feb 2023

8/10 Good

RIGOBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Recomendado. Bien ubicado. Agradable y tranquilo.
Stayed 2 nights in Feb 2023

4/10 Poor

Katya

Stayed 2 nights in Jul 2022

6/10 Okay

Julio César

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Erick

Liked: Cleanliness
Disliked: Staff & service
Mejoren el personal
Primero al hacer la reserva no informaron que la piscina estába dañada, en mi reservacion estaba incluido el desayuno y el personal que me atendió no sabia nada y querían que pagará mi desayuno, me moleste porque no sabían explicar nada
Stayed 1 night in Feb 2021

4/10 Poor

Emmanuel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Travelled with family
No es el mejor hotel para pasar tiempo en Panajachel pero si tiene presupuesto limitado y no le importan las instalaciones puede funcionar.
Stayed 2 nights in Apr 2019