Palugaswewa Holidays from AU$1,141

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Fantastic paradise right on the beach. Close enough to all the tourism and excitement, but far enough away to have true peace and tranquility. The staff was absolutely phenomenal and the reason I will absolutely come back.

Not Good Hotel Dated

Spent 2 amazing nights here for safari tours situated right outside the national park. The hotel staff and location is amazing. The cabanas are beautiful and air conditioned. We even had elephants in the lagoon outside our room one night. As additional the safaris are excellent, the park is dripping with wildlife, we booked directly from yalla national park but the hotel does similar tours do a full day as 1/2 is not enough.