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Sheraton Palo Alto Hotel

Photo gallery for Sheraton Palo Alto Hotel

Featured image
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of Sheraton Palo Alto Hotel

Sheraton Palo Alto Hotel

3.5 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
625 El Camino Real, Palo Alto, CA, 94301

Explore the area

  • Popular LocationStanford University4 min walk
  • Popular LocationStanford Shopping Center10 min walk
  • Popular LocationStanford University Arboretum10 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)27 min drive

Choose dates to view prices

About this area

Palo Alto

In the business district and near a train station, Sheraton Palo Alto Hotel is in an area with good shopping. Shoreline Amphitheatre and Computer History Museum are cultural highlights, and travellers looking to shop may want to visit Stanford Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Levi's Stadium or Stanford Stadium. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.

What's nearby

  • Stanford University - 4 min walk
  • Stanford Shopping Center - 10 min walk
  • Stanford University Arboretum - 10 min walk
  • Stanford Mausoleum - 13 min walk
  • Cantor Arts Center - 17 min walk

Getting around

  • Palo Alto Station - 4 min walk
  • San Francisco International Airport (SFO) - 27 min drive

Restaurants

  • Poolside Grill — 1 min walk
  • Saint Michael’s Alley - 5 min walk
  • Howie's Artisan Pizza - 6 min walk
  • Pampas - 6 min walk
  • Sprout Cafe - 6 min walk

About this property

Sheraton Palo Alto Hotel

3.5-star Suburban hotel, walk to Stanford University
This smoke-free hotel features a restaurant, an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 346 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts such as pillowtop beds and premium bedding. Other amenities available to guests include fridges, room service and coffee makers. Housekeeping is available on request.
Sheraton Palo Alto Hotel offers 346 forms of accommodation with a safe and complimentary bottles of water. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Palo Alto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 10 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM: USD 21 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (5405 square feet)
  • Meeting rooms 14

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 50-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Up to 80 lbs/36 kg
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 21 per person (approximately)
  • Self-parking fee: USD 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Palo Alto
Palo Alto Hotel
Palo Alto Sheraton
Palo Alto Sheraton Hotel
Sheraton Hotel Palo Alto
Sheraton Palo Alto
Sheraton Palo Alto Hotel
Sheraton Palo Alto Hotel Hotel
Sheraton Palo Alto Hotel Palo Alto
Sheraton Palo Alto Hotel Hotel Palo Alto

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 517 out of 976 reviews
5 - Excellent 53%
Rating 4 - Good. 288 out of 976 reviews
4 - Good 30%
Rating 3 - Okay. 101 out of 976 reviews
3 - Okay 10%
Rating 2 - Poor. 37 out of 976 reviews
2 - Poor 4%
Rating 1 - Terrible. 33 out of 976 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool & comfortable rooms
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with family
Arrived for check-in after 11PM, very tired following a full day at a wedding. Had booked a room for 3 adults but was given a room with only a single king bed and two single chairs- no sleeping possible for third person. Had to go back to the desk and wait for proper room assignment. After some confusion, was given room we had we expected, with a roll-out bed in the couch, but there was no bedding. Had to call desk for sheets and blanket. Then realized they hadn't given us information about their WiFi. Since it was late, we didn't bother. Also, their "garden pond" is totally overgrown with algae, and has a slightly fetid odor. Finally I noticed that I was double-charged on my credit card-- $275 for the one-night's stay (correct), and then again, $375 for the one-night's stay, which included an additional $100 for any "incidentals". Called the hotel to inquire, and they said this second charge would be cancelled once it determined we had not used any incidentals (we hadn't), but the second charge is still "pending" on my card as of 6 days after.
Stayed 1 night in Oct 2021

3/5 Okay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has not been renovated since the 1970s- except for the bathroom. The courtyard was incredibly noisy. The trims were small and cramped and basic things like the thermostat didn’t work. The pictures were misleading
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining by the pool was awesome.
Stayed 2 nights in Oct 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall appears to be a nice hotel, lobby, pool, restaurant all are beautiful and the rooms look nice. However you can tell it’s an older hotel as you can hear the slightest noises from adjoining rooms. Also the thermostat doesn’t work well. Fluctuates 2-4 degrees. Either too hot or too cold. Is a convenient location.
Stayed 2 nights in Sep 2021