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The Row Hotel, BW Signature Collection

3.0 star property
Travelers find The Row Hotel perfectly positioned for Santana Row shopping adventures, with express check-out and in-room WiFi making stays effortless

Choose dates to view prices

The Row Hotel, BW Signature Collection, is centrally located in Santana Row. It offers a 24-hour gym, business center, in-room WiFi, express check-in, and self-parking. Just minutes from Westfield Valley Fair Shopping Mall, it's a convenient base for travelers.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is AU$254
includes taxes & fees
24 May - 25 May

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About this property

The Row Hotel, BW Signature Collection

  • Hotel near Santana Row Shopping Center
  • Close to Winchester Mystery House, The Row Hotel, BW Signature Collection provides amenities such as a 24-hour gym. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Express check-out, express check-in and smoke-free property
    • A 24-hour front desk and a vending machine
    • Guest reviews say great things about the overall value and proximity to shopping
  • Room features
  • All 55 individually furnished rooms have perks such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
  • Extra amenities include:
    • Bathrooms with baths or showers and free toiletries
    • 48-inch Smart TVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and heating

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 20

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: USD 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

A virtual front desk provides assistance to guests

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Frequently asked questions

Is The Row Hotel, BW Signature Collection pet-friendly?

Yes, The Row Hotel, BW Signature Collection allows cats and dogs (limit 1 total). There's a fee of USD 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on 24 May 2026 start from AU$254, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Row Hotel, BW Signature Collection?

Self-parking is free at this property.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at The Row Hotel, BW Signature Collection?

Checkout is at 11:00 AM. Late checkout is available for USD 20 (subject to availability).

Where is The Row Hotel, BW Signature Collection located?

Situated in the entertainment district, this hotel is within a 15-minute walk of Westfield Valley Fair Shopping Mall and Santana Row Shopping Center. Silicon Valley and Winchester Mystery House are also within 1 mile (2 km).

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 316 out of 553 reviews
Rating 8 - Good. 112 out of 553 reviews
Rating 6 - Okay. 57 out of 553 reviews
Rating 4 - Poor. 34 out of 553 reviews
Rating 2 - Terrible. 34 out of 553 reviews

Reviews

Verified

6/10 Okay

Edda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, easy parking, but it could be more secure, nice breakfast included
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Kunqi

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pro: easy check in and check out, password door key.not busy, nice breakfast. Spacious suite. Easy parking. Con: extremely noisy if your room is street side, no room cleaning we stayed for two nights. Broken bedroom door.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
I love it , also they provide excellent breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
Great location! We seem to always book this hotel Everytime we are in San Jose. Friendly staff and very clean rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Aajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Virtual assistant was a bit werid, guy in front of me wasnt happy. Nice comfortable stay though!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, amenities
Very polite staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Denise

Clean room
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Shani

Clean room, great breakfast, near freeways and mall
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Selina Keochai

Liked: Cleanliness, amenities, property conditions & facilities
Cute and clean place. Very quiet.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and secure. Staff was friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff..
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities
Great amenities
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Luis

Very refreshing environment, staff very attentive, well kept property!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and close to the mall!
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Kim

It was ok but weird a lil weird. Breakfast is just ok. Room was clean. A computer guy is
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Excellent check-in and check-out process. The room was spacious and nice!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Evelyne

Liked: Staff & service, amenities
Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the one night stay Efficient clean and comfy and friendly
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at the establishment and it’s clean and comforting. The location is perfect. It’s close to other areas my partner and I frequent, like the Westfield Valley Fair shopping mall and Winchester Mansion.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great environment and the bed is super comfortable!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in early, everything was smooth. It is on a busy street so don’t expect it to be quiet but we anticipated that.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amritpal

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025