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Reviews of Home2 Suites by Hilton Palmdale, CA

3 out of 5
Home2 Suites by Hilton Palmdale, CA
38750 5th Street West, Palmdale, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 258 reviews" "
Rating 8 - Good. 38 out of 258 reviews" "
Rating 6 - Okay. 12 out of 258 reviews" "
Rating 4 - Poor. 5 out of 258 reviews" "
Rating 2 - Terrible. 12 out of 258 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Home2 Suites on 21 Apr 2024
Thank you for staying with us and we hope to see you again soon!

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Home2 Suites on 13 Apr 2024
Thank you for staying with us and we hope you enjoyed your stay!

10/10 Excellent

tuesday

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property as well managed and staff is professional a very cordial.
Stayed 2 nights in Mar 2024
Response from Home2 Suites Management on 25 Mar 2024
Thank you for staying with us and the great review. We hope you come back soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I couldn't have asked for more from a hotel during an out-of-town stay. Staff was very friendly, the complimentary breakfast was excellent, the rooms were very clean and the hotel in general was in great condition. I would recommend this property for any and everyone.
Stayed 4 nights in Jan 2024
Response from Home2 Suites Management on 2 Feb 2024
Thank you for your kind words and we are delighted that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on 15 Jan 2024
Thank you for the rating and we are delighted to hear that you enjoyed your stay with us.

8/10 Good

Nina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and lots of amenities and breakfast choices; friendly staff; close to freeway and restaurants
Stayed 3 nights in Dec 2023
Response from Management Team on 18 Dec 2023
Thank you for the review and we are delighted to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Cecilia, petaluma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Domenic, the Assistant Manager, provided an excellent service and made us feel welcomed as well as the hotel stuff. The place is very nice, is clean, and provides coffee, water and fruit in the lobby at all times. The breakfast is included and it was pretty good. I will recommend staying at this hotel if you are in the area.
Stayed 1 night in Dec 2023
Response from Home2 Suites Management on 8 Dec 2023
Thank you so much for the review and that our AGM, Dominique was able to make your stay pleasant. We look forward to seeing you again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Easy parking. Looks and smells new.
Stayed 2 nights in Sep 2023
Response from Home2 Suites Management on 18 Sept 2023
Thank you for staying with us and we are delighted that you enjoyed your stay. We hope to see you again!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect Thank you😊
Stayed 1 night in Sep 2023
Response from Home2 Suites Management on 13 Sept 2023
Thank you for the review and we hope to see you soon!

8/10 Good

Theresa

Business traveller, Travelled with partner
Liked: Amenities
When we got there and the room was perfect and the view was perfect until the tv wasn’t working. We were moved to another room and the view sucked. Tv worked but not happy. I was confused on the towel’s situation, didn’t get any sacks to put them in and on the 3 day I asked at the front desk, like what are we supposed to do with all the towels? I think it was the manager she rudely said you need to put them outside the door…she didn’t give me any. So that evening I asked for more towels and she sent someone to pick up the towels and brought us fresh ones and gave us bags to put our towels in. All in all I liked the hotel but not the manager…everyone else was lovely.
Stayed 5 nights in Aug 2023
Response from Home2 Suites Management on 10 Sept 2023
Thank you and we appreciate your review. I apologize for any inconvenience that was caused. We hope that you'll give us another try. Thank you for staying with us!

10/10 Excellent

Kay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Home2 Suites Management on 7 Sept 2023
Thank you for the great rating! We appreciate you staying with us and we hope to see you soon!

6/10 Okay

Evelyn

Stayed 2 nights in Sep 2023

10/10 Excellent

Anahit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Home2 Suites Management on 7 Sept 2023
Thank you so much for your rating. We are so delighted you enjoyed your stay with us! Come back soon!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and quiet environment. Charging of EV car was easy- just scan QR code and pay with Apple Pay or CC, all charging stations were working too!
Stayed 1 night in Sep 2023
Response from Home2 Suites Management on 3 Sept 2023
Thank you so much for the kind words. We are so delighted that you enjoyed your stay with us. Come back soon!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, and the room was clean and comfortable.
Stayed 1 night in Aug 2023
Response from Management Team on 19 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! We are so delighted that you enjoyed your stay with us, and we hope you come back soon!

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Management Team on 19 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Fine experience
Response from Home2 Suites Management on 6 Aug 2023
We appreciate the kind words and review. We hope you come back soon!

8/10 Good

Erick

Stayed 1 night in Jul 2023
Response from Management Team on 19 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Anadelys

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be better with better food.
Stayed 3 nights in Jul 2023
Response from Home2 Suites Management on 6 Aug 2023
Thank you for staying with us and we hope to see you soon.

10/10 Excellent

Jean-François

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and the room was really well equiped
Stayed 1 night in May 2023
Response from Management Team on 1 June 2023
Thank you for the review and we hope to see you soon!

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management Team on 1 June 2023
Thanks for the rating and we appreciate you staying with us!

10/10 Excellent

Patricia, topanga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies behind the counter were awesome .
Stayed 2 nights in May 2023
Response from Home2 Suites Management on 26 May 2023
Thank you so much for your kind words and we hope you will come back soon!

10/10 Excellent

Nelson, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my room at Hilton's 'Home2 Suites'. Amenities included full sized refrigerator, micro wave, dish washer, sink, in the ample kitchen area, supplied with glasses, mugs dishes, silverware, etc. A curtained room divider could be engaged to easily, quickly separate the sleeping area from the couch/tv space. Even the bathroom had a space saving 'pocket' door keeping the room's look streamlined, accented by the modern decor, wall paper and color treatments. The free breakfast was more like a snack, enough to satiate until a real one was obtained. My only other suggestion would be (this also for other hotels, too) that the TVs used allowed guests to watch content on them from personal devices. I like when venues go the extra mile planning, designing spaces, not just to look nice but also be functional. I felt that with this room they got it 'right'. Maybe that's why I'm back, again.
Stayed 3 nights in Apr 2023
Response from Home2 Suites Management on 6 May 2023
I wanted to say thank you for your recent stay here at our hotel, Home2 Suites, Palmdale. We appreciate your feedback and it was a pleasure having you here. We hope to see you again!

10/10 Excellent

Hercules A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent very clean
Stayed 2 nights in Apr 2023
Response from Home2 Suites Management on 6 May 2023
Thank you so much for the wonderful review. Safe travels and we hope to see you soon!

10/10 Excellent

Ragan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights with my husband for a local trail race. Room was clean and had everything we needed to have dinner in. Hotel was quiet and other guests were respectful. We slept well. Nice amenities, including lobby, pool, grill area. Hotel seems really new and not worn down. Would stay again.
Stayed 2 nights in Apr 2023
Response from Home2 Suites Management on 6 May 2023
Thank you for staying with us and for the great review. We hope that you come back soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean and comfortable property
Stayed 1 night in Apr 2023
Response from Home2 Suites by Hilton Palmdale on 14 Apr 2023
Thank you so much for the kind review and we are so delighted that you enjoyed your stay with us. Come back soon!

8/10 Good

Cathy

Stayed 1 night in Apr 2023
Response from Home2 Suites Management on 26 May 2023
We appreciate you taking time to give s a rating and we thank you for staying with us.

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have been to, very clean and brand new!! Easy to locate and close to everything!!
Stayed 1 night in Apr 2023
Response from Anesthesia Lawson, Home2 Suites by Hilton Palmdale on 10 Apr 2023
Thank you for taking the time to post a wonderful review. We appreciate it very much. We home you come back soon!

10/10 Excellent

Carlos, Sterling Hts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic size room for great prices
Stayed 5 nights in Mar 2023
Response from Management on 6 Apr 2023
Thank you So much for choosing Home2 Palmdale as your Home away from Home! We hope to see you again!

10/10 Excellent

BraeSyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely polite and helpful. The room and property beautiful and cozy
Stayed 3 nights in Mar 2023
Response from Home2 Suites by Hilton Palmdale on 30 Mar 2023
We are so glad that you enjoyed your stay with us here at Home2 Suites by Hilton. We hope to see you soon!

10/10 Excellent

Billy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very professional and knowledgeable. The hotel is extremely clean as well as the rooms. I would recommend this hotel to all my family and friends. 10
Stayed 1 night in Feb 2023
Response from Alexandra Hart on 26 Feb 2023
Mr. Billy I wanted to thank you again for choosing Home2 Palmdale. We hope to see you again on your next trip over here. Safe Travels!

10/10 Excellent

Robbin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Front desk was was very helpful and was very professional. I believe her name was Aalva. 😬 sorry if it’s wrong. She worked the night and mid morning shift. She showed me around to the gym and laundry facilities. Very quick when asked for extra blankets. The room was very large, very clean, had more than expected from a hotel stay. Thank you!
Stayed 2 nights in Feb 2023
Response from Home2 Suites by Hilton Palmdale on 6 Feb 2023
Thank you so much for the review and the kind words. I will let Ausha know what a fantastic job she did. Again, thank you and we hope you come back soon!

10/10 Excellent

JIN YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Home2 Suites by Hilton Palmdale on 6 Feb 2023
Dear Jin Young, We appreciate the rating you gave us and we hope to see you soon. Thanks, again!

2/10 Terrible

Kenneth, Boise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't let me use my Expedia check in after midnight
Stayed 1 night in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 30 Jan 2023
Thank you for sharing your feedback about your recent stay with us. I was sorry to hear you were unhappy at check-in. I do apologize for the inconvenience. Please let us know if there is anything else we can do for you.Thank you,

10/10 Excellent

Vanessa, Palmdale

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 7 Mar 2023
We appreciate the outstanding rating, and we look forward to your next visit here at Home2 Suites, Palmdale

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 25 Jan 2023
We appreciate the perfect rating and we thank you for staying with us.

10/10 Excellent

kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and comfortable place.
Response from Home2 Suites by Hilton Palmdale on 25 Jan 2023
Thank you for your review and we hope to see you soon!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved my stay here nd Will Be returning soon.
Stayed 2 nights in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 25 Jan 2023
We are so happy that you enjoyed your stay with us. We look forward to seeing you soon!

2/10 Terrible

Vincent

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They apparently don’t feel the parking lot is their responsibility to keep safe for their guests. Had over $1,000 stollen from my truck, and all management could say was , “ yes this happens a lot here..” , if it happened inside the hotel of course it be our responsibility, but because your truck was in the parking lot we are not responsible..”;
Stayed 2 nights in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 25 Jan 2023
Thank you for taking the time to review your stay. We are so sorry that you had this experience. We cooperate fully with local law enforcement on their uphill battle against this type of occurrence. Please feel free to reach out directly to me to discuss this further and work to report this to law enforcement

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 25 Jan 2023
Thank you for the perfect rating. We hope to see you soon!

10/10 Excellent

Fwad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home2 was a great stay!
Home2 was a fantastic stay, and this hotel seemed to think of every little thing to make it feel like home. The room itself had all the amenities you could think of and great small touches that made the stay fantastic. Sincerely was at the front-desk and she was so friendly and cheerful, a wonderful way to get checked in. The lady at the breakfast buffet was also fantastic.
Stayed 1 night in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 25 Jan 2023
Thank you so much for posting a review and we are delighted that you enjoyed your stay. Our team members are outstanding, and I will let them your appreciation for their customer service.

10/10 Excellent

Jina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. The room and property were very clean.
Response from Anesthesia Lawson, Home2 Suites by Hilton Palmdale on 16 Jan 2023
Thank you so much for posting a review about your stay here at Home2 Suites, Palmdale. We are so delighted that you enjoyed your stay.

2/10 Terrible

Julio

Stayed 1 night in Jan 2023

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and roomy. My tv inside the bedroom never worked. But other than that it was excellent
Stayed 1 night in Jan 2023
Response from Home2 Suites by Hilton Palmdale on 23 Jan 2023
Thank you for taking the time to post a review regarding your stay with us. We apologize for any inconvenience that was caused. Thanks again for staying with us here at Home2 Suites, Palmdale

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is EXCELLENT 5/5 stars. Affordable and free parking. Modern and clean. Great customer service. Room is beautiful and large. Everything is perfect. The walls are not thin can’t hear neighbors like other hotels. Front desk people are so nice and friendly. I’ll stay here again and possibly regularly for work.
Stayed 1 night in Jan 2023
Response from Anesthesia Lawson, Home2 Suites by Hilton Palmdale on 16 Jan 2023
Thank you so much for your wonderful review about your stay here at Home2 Suites, Palmdale. We are so delighted that you enjoyed your stay. Look forward to seeing you soon.

10/10 Excellent

Hilario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem i had was that Hotels.com said room included soaker tub wich it didn't but was pleased and will be staying again.
Stayed 1 night in Jan 2023
Response from Anesthesia Lawson, Home2 Suites by Hilton Palmdale on 9 Jan 2023
Thank you so much for your kind review. We are looking forward to your next arrival with us. Thanks again!

10/10 Excellent

Santos

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Venita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 10 stars out of 5 ~ I will return.
This place is always booked up and very difficult to get a reservation for. For my last month in California I made a reservation months ahead of time and it was one of my best decisions. The staff was professional, courteous, and extremely friendly. Misty is an excellent supervisor she lives by example and her staff operates in excellence. Ms Anastasia checked us in and is the kindest soul you will ever know. The breakfast was excellent, this is a convenient location to the freeway, mall, gas stations, grocery stores, and several restaurants. I am a high maintenance “A” type personality or commonly called “picky”. Every concern was addressed quickly and satisfactory manner for me. Next time I am in California this is the place I will return to. I really love the staff and the ambiance of this hotel.
Stayed 13 nights in Oct 2022
Response from Anesthesia Lawson, Home2 Suites by Hilton Palmdale on 9 Jan 2023
I wanted to say thank you for your recent stay here at our hotel! We are glad you were able to enjoy our service. I will gladly let Anesthesia and Misti know about your kind words. As you mentioned their enthusiasm has always been one of their greatest assets. Anesthesia and Misti always goes above and beyond for our guests. Thank you for taking the time to providing us with your feedback. It is extremely appreciated. Safe travels and we hope to see you soon!

8/10 Good

Paul

Liked: Staff & service
Very nice room and helpful staff.
Response from Anesthesia Lawson, Home2 Suites by Hilton Palmdale on 3 Dec 2022
Thank you so much for taking the time to post a review. We appreciate you staying and hope to see you soon!