Deluxe Room, Terrace
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Reviews of Villa Calipso

4 out of 5
Villa Calipso
Viale Principe di Scalea, Palermo, PA

Reviews

7.2

Good

Rating 10 - Excellent. 74 out of 369 reviews" "
Rating 8 - Good. 149 out of 369 reviews" "
Rating 6 - Okay. 83 out of 369 reviews" "
Rating 4 - Poor. 44 out of 369 reviews" "
Rating 2 - Terrible. 19 out of 369 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from manager on 22 June 2023
grazie

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some difficulties finding the entrance to the Villas, but they sent someone to us to help!
Stayed 2 nights in Apr 2022
Response from Marketing on 12 May 2022
Hello Debbie. Many thanks for your high score. All the best

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Responsabile relazioni clientela on 22 Jan 2020
Grazie!

8/10 Good

jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Responsabile relazioni clientela on 8 Jan 2020
Grazie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sicily trip
We were there during off season, price very reasonable. Clean. Beds firm.
Stayed 2 nights in Dec 2019
Response from Responsabile relazioni on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Responsabile relazioni on 7 Jan 2020
Many thanks!

8/10 Good

Akin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great service, but the hotel is a bit old
My stay has been excellent. The staff members were friendly, great sea view, and it is very close to everything. Then again, Mondello is not very big. The room is lacking amenities though. For example, there is no hot water kettle in the room. But overall, I think this hotel still gives a good value for money.
Stayed 3 nights in Dec 2019
Response from Responsabile relazioni on 7 Jan 2020
Dear estimated Guest!! Many thanks for your review. We are happy that overall your stay here with us was fine. We will take in great consideration your notes to improve more and more our services. Best regards and see you soon!!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The Expedia information stated that this property had airport shuttle and a restaurant. No airport shuttle and the restaurant was closed in November.
Stayed 1 night in Nov 2019
Response from Responsabile clientela on 7 Jan 2020
Dear Guest, we are sorry for the inconvenience. For airport shuttle and information about the restaurant, it is necessary to contact our Hotel in advance. Best regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything about this property. The carpet was dirty, the king size bed was made up of two single beds and it was uncomfortable, the shower was too small, and the toilet paper did not have a place to be hung. I think you should refund my money.
Stayed 5 nights in Nov 2019
Response from Responsabile relazioni on 7 Jan 2020
Dear Guest! We have satisfied your every request, but we note with deep regret that our efforts were useless. We are really sorry that you did not appreciate our professionalism! Regards

4/10 Poor

Verified traveller

Stayed 5 nights in Nov 2019
Response from Responsabile relazioni on 7 Jan 2020
Gentile cliente anonimo, la sua valutazione priva di alcun dettaglio non ci aiuta a comprendere in che modo il suo soggiorno qui da noi non abbia atteso le sue aspettative.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was clean. Staff could be little friendlier. Need more tour and local information in lobby. Would have been nice to have someone that could help tourist.
Stayed 3 nights in Oct 2019
Response from Responsabile relazioni on 7 Jan 2020
Dear Guest, Thank you for taking the time to write us a feedback. We regret that your stay did not meet our usual standard. The hints of our guests are very important to us, as it is only possible for us to bring about improvements and restore the usual standard. Anyway, we find it hard to recognize our Staff in your words. We always help our guests and give them all the informations requested. We wish you all the best and hope to be able to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Responsabile relazioni on 7 Jan 2020
Grazie per il massimo punteggio.

8/10 Good

Al

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Beach location, nice staff, nice to stay there after a day of busy Palermo tourism
Stayed 6 nights in Oct 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest! Many thanks for your review. Best regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms old & noisy. Beds hard & pillows thin. Breakfast poor & opted to go elsewhere & pay. No eye fir detail especially from management
Stayed 2 nights in Oct 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest, Thank you for taking some of your valuable time to review your recent stay at Mondello Palace Hotel. We deeply regret that you were not satisfied with your experience. We sincerely apologize that the Hotel did not meet your expectations and for the inconvenience you encountered with the quality of the Hotel facilities. It is very rare to receive comments such as yours. We can ensure you that we will be able to make sure that your next stay at the Mondello Palace Hotel will be memorable. We look forward to hearing from you very soon and hope we will have the chance to welcome you back on your next visit. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location and great access to beach and clean spacious swimming pool Breakfast is outstanding
Stayed 3 nights in Sep 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

2/10 Terrible

Leonardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not well maintained
the hotel is not well maintained. Its dirty and needs better maintenance. Bathroom is very small and not practical with no place toiletries or towel. Its a pity since is so well located.
Stayed 5 nights in Sep 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest! Thanks for taking the time to post your review. What you have described is not at all what we aim to offer to our guests and I assure you your words have been shared with our Manager. Again thanks for highlighting your concerns and we would love to host you soon, to remedy at this first impression. Kindest Regards

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Very run down , very noisy , Great position near shops, restaurants and beach . Beach area belonging to hotel needs to have new chairs and umbrellas..
Stayed 4 nights in Sep 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

10/10 Excellent

LouieLuciano, 80905

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace was a nice, clean, safe and enjoyable place to stay. The housekeeping staff was awesome. And the breakfast spread is one of the best I've ever seen.
Stayed 11 nights in Aug 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

8/10 Good

Bernadett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location- enormous spacious rooms. Super!
Massive room with fantastic view...well partial fantastic to the tiled roof (needs renovation) partial fantastic to the seaside: beautiful sunrises we could watch! Service was great- nothing special but just enough to say that this is what you need for perfect stay: not too much not too little interaction just right. Food- we only had beakfast and after the third day got a bit boring: no greens or much healthy options - not what we had from other 4* hotel breakfast choices but it was plenty and good enough - far from excellent but perfect to start a day with! Needs some update with soft furnishing as well as furniture but all partially done to a minimal effort- I don’t thing any designer consultant participated- yet everything was functional. Superb location- with parking free- what more you want in August in an Italian holiday location !
Stayed 7 nights in Aug 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Grazie

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff were excellent. They make the hotel's reputation. Quite a lot of noise early in the morning as things were put away.
Stayed 5 nights in Jul 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Good location, good interior but a bit dated elsewhere. Lovely breakfast, great staff.
Stayed 3 nights in Jun 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

8/10 Good

giulio

Travelled with family
Stayed 7 nights in Jul 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Grazie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, everything was excellent! The staff was most helpful in every way, the room was clean and comfortable, the breakfast was enjoyable, the pool was well kept and refreshing and the access to the beach and street was very convenient. The bottom line is our first time here was nice this time even better, will be back!!
Stayed 3 nights in Jul 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel is in a perfect location for the beach and local shop/restaurant strip. Also a perfect location for the bus stop to go to the city for very cheap (1.40€ / person). Service was great at breakfast. A special shootout to Lino, he always welcomed us in the morning and would service us by making eggs and espresso, he is very kind! Overall great location, staff and overall hotel
Stayed 6 nights in Jul 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

6/10 Okay

Fiona

Disliked: Property conditions & facilities, room comfort
The hotel is old and looks older, the beds are as hard as a rock (or so I thought) my family didn’t mind them. The location is amazing and pool is great. Good stop for a few days to experience a local beach town.
Stayed 2 nights in Jul 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest, Thank you for taking some of your valuable time to review your recent stay at Mondello Palace Hotel. We deeply regret that you were not entirely satisfied with your experience. We sincerely apologise that the Hotel did not meet your expectations and for the inconvenience you encountered with the quality of the Hotel facilities. We pride ourselves on our customer service and Hotel facilities, as you can read on this site, thus, it is very rare to receive comments such as yours. We can ensure you thatwe will be able to make sure that your next stay at the Mondello Palace Hotel will be memorable. We look forward to hearing from you very soon and hope we will have the chance to welcome you back on your next visit. Kind regards

8/10 Good

Mrs, South Wales

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears the hotel is undergoing a refurbishment. Our room (219) was spacious and had a balcony. They bathroom was large. The Reception and bar area have been refurbished. Breakfast was largely continental but with enough selection for all. The pool and surrounding area is lovely and pretty quiet most of the time probably due to the private beach just a minute's walk away. The staff were polite and very helpful. Overall a lovely two weeks spent at the hotel.
Stayed 14 nights in Jun 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Grazie

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Grazie

10/10 Excellent

TOROMTO, P

Liked: Cleanliness, staff & service
Location was outstanding with parking.Room had a great view as well
Stayed 1 night in Jun 2019
Response from Responsabile relazioni clientela on 7 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience the room was falling apart I had to argue to get a better room the bathroom wasn’t even clean there was previous soap bars and shampoo bottles all over the shower we had an ant infestation and guess what they downgraded us to a smaller room and we got charged the same price and we were told the daily rates fluctuate. The downstairs was renovated the upstairs where the rooms were were disgusting!
Stayed 4 nights in Jun 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest, Thank you for taking the time to write us a feedback. We regret that your stay was exhausting for you and did not meet our usual standard. The hints of our guests are very important to us, as it is only possible for us to bring about improvements and restore the usual standard. Anyway we find it hard to recognize our Hotel in your words!!! We wish you all the best and hope to be able to welcome you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool. Clean— Very nice staff. A bit dated.
Stayed 4 nights in Jun 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your review. Best regards and see you soon. All the best from Palermo

8/10 Good

JK, NJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool. Staff tried to be helpful. Room was small. Pillows horrible. Pretty view of the sea. Very busy area on the weekend.
Stayed 3 nights in Jun 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your review. Best regards and see you soon. All the best from Palermo

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly and helpful Pool and beach wonderful, quiet and clean and plenty of umbrellas Location handy for great restaurants and supermarket and bus to places Restaurant breakfast and evening meal lovely food, atmosphere and quiet / romantic in evening Rooms just need updating and back of hotel rooms noisy by the main roads. Staff very kind and moved us to front of hotel sea view room when we hardly slept first night due to traffic. Made significant difference so recommend paying bit extra or requesting front of hotel rooms Overall had amazing time and very relaxing! Thanks to such lovely staff for all their kindness and friendliness
Stayed 7 nights in Jun 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, room comfort
Mondello Beach Palace - Beach stay
I was a little hesitant to book this hotel, because there were some negative reviews but since we wanted to stay on the beach, this was the best option. I am so glad I booked it! We had a Junior Suite w/a balcony, it was very spacious & clean. The location was perfect for staying in Mondello. Walking distance to restaurants and the piazza in town. The private beach is right across the street. Breakfast was your typical Italian breakfast which was fine -nothing fancy. Facilities were clean, pool was great! The outside of the hotel does need updating but the room and all other facilities were fine for a beach stay. We stayed 3 nights and it was perfect. The staff was very helpful with recommendations. We will definitely be back if we are in the area again.
Stayed 3 nights in Jun 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

8/10 Good

Udo

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Grazie!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
In the last week in May the swimming pool was still closed. All of the staff were friendly and helpful. The food was very good.
Stayed 7 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
+ Dear Guest Many thanks for choosing our Hotel for your holiday and for your review. Best regards and see you soon. All the best from Palermo

4/10 Poor

Donata, Ohio

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For an American, this property looks like the type of run down beach hotel you find in Fort Lauderdale. The walls of the rooms look like they have not been painted since the it was built and we were not confident the door actually would hold/lock if someone pushed on it. It was difficult to obtain toilet paper. Prior to booking we asked if the pool would be open, but if was not and in fact, was not even filled. All courtyard access and beach access was locked and you had to walk completely around the building to get to the beach. Twin beds hard as a rock. Would not stay again and recommend you don't either. Lots of good B&B in the area for lot cheaper money.
Stayed 2 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest, Thank you for taking some of your valuable time to review your recent stay at Mondello Palace Hotel. We deeply regret that you were not entirely satisfied with your experience. We sincerely apologise that the Hotel did not meet your expectations and for the inconvenience you encountered with the quality of the Hotel facilities. We pride ourselves on our customer service and Hotel facilities, as you can read on this site, thus, it is very rare to receive comments such as yours. We can ensure you thatwe will be able to make sure that your next stay at the Mondello Palace Hotel will be memorable. We look forward to hearing from you very soon and hope we will have the chance to welcome you back on your next visit. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Classic property well situated along Lungomare.Great breakfast and Close to town dining options. Bus and taxi options for Palermo. Faculty is starting to show a little aging and admittedly disappointing pool wasn’t open during our brief stay.
Stayed 2 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your review. Best regards and see you soon. All the best from Palermo

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I was very disappointed in the hotel overall. The whole place really needs some love. The view of the palace however was spectacular.
Stayed 3 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest, Thank you for your stay in our hotel during your visit to Palermo and also for taking the time to share your impressions with us. Yours sincerely

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing! And location was good, near local bus, and taxis friendly and decent price too. The staff was very kind and helpful and breakfast was very good, nice variety for many cultures of visitors.
Stayed 2 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel. Would stay here again!
Stayed 3 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
We hope to see you soon! Best regards

6/10 Okay

Leanne

Liked: Cleanliness
Disliked: Room comfort
Hotel swimming pool was out of action and beds were not very comfortable. Location is great 20mins to centre on bus and right on Mondello beach with free to use sun beds.
Stayed 3 nights in May 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest! Our pool in open only on season summer. Best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property was pretty but needed some maintenance. I love that it was across from the beach and that they had a private beach. The location of the hotel is VERY convenient....hear stores, shops, restaurants, and bars. The bar and restaurant inside of the hotel was great to have.
Stayed 6 nights in Apr 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest! Thank you for your time and thank you as well for the feedback. We look forward to welcome you back at our hotel as soon as possible! Kind regards

6/10 Okay

Rachael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great location, awful beds & exterior shabby.
I have never slept in a more uncomfortable bed. Felt like it was just the base with no mattress, and the pillow was only about 3 inches deep. Fantastic location right by the pier & beach but exterior looking unloved & in dire need of a repaint (balconies are all sprinkled with peeling paint from the walls.) We went in January so am guessing the monosyllabic checking in experience (“Name!”, “Passport”, “your room number is”) was a symptom of low occupancy/staff. Hopefully it also explains why the (absolutely perfect) scrambled egg at breakfast was stone cold. (Perhaps not enough staff to actually switch the Bain-Marie on!!). Can’t failt the chef tho.
Stayed 1 night in Jan 2019
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear guest, we were sorry to read that you did not enjoy your stay with us at The Mondello Palace Hotel. As you can see, yours is not the usual feedback we receive from our guests. We will of course be personally looking in to the individual negative points you raised. We are sure if you did return to us we would meet your expectations on a future stay. Yours faithfully

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Responsabile relazioni clientela on 9 Jan 2020
Grazie

4/10 Poor

Tori, West Virginia

Disliked: Staff & service, amenities, property conditions & facilities
Enjoy wonderful views of a rusty veranda and abandoned mini golf course! Bring a book to read while waiting for the hot water to heat up. When is breakfast? How do you access the WiFi? Where is the restaurant? Who knows! The staff certainly won't inform you. I kept telling my husband that this is the place in the movies where you get murdered.
Stayed 1 night in Nov 2018
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear guest, we were sorry to read that you did not enjoy your stay with us at The Mondello Palace Hotel. As you can see, yours is not the usual feedback we receive from our guests. We will of course be personally looking in to the individual negative points you raised. We are sure if you did return to us we would meet your expectations on a future stay. Yours faithfully

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little town near Palermo with focus on tourist satisfaction.
Stayed 1 night in Nov 2018
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Mondello Palace Hotel, Sicily
Disappointed that although it was warm enough to swim in the sea (thankfully), the outdoor swimming pool was out of use. Taking the nice walk through the front garden and the gate to the beachfront was padlocked and the staff said that for security it would not be opened. The hotel was in a lovely location at the beach, and the staff were always helpful. The hotel was in places in need of renovation and decoration. The rooms were basically furnished, but had a lovely seaview, and a great beach. Meals were very short of vegetables, the only veg given for my main meal choice for the first five evenings were small cubed roasted potatoes. Meat was often very undercooked which is not to everyones taste. When sending a meal back to ask for further cooking, it returned still pink. Another meal of Salmon with salad contained very little salad leaves and one baby cooked tomato. It would have also been nice to have had ice cream as a desert, but when asking for it, they didn't have any.
Stayed 7 nights in Oct 2018
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest, Thank you for your stay in our hotel during your visit to Palermo and also for taking the time to share your impressions with us. As you can see, yours is not the usual feedback we receive from our guests. We will of course be personally looking in to the individual negative points you raised. The poll is open only on season summer. We are sure if you did return to us we would meet your expectations on a future stay. Yours faithfully

10/10 Excellent

Linda, Canada

Liked: Cleanliness, room comfort
The hotel excellent, close to the beach and a lot of restaurants nearby. Room was clean and room service was fantastic.
Stayed 13 nights in Oct 2018
Response from Responsabile relazioni clientela on 9 Jan 2020
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo