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Reviews of The ZHM Premiere DH Grand Zuri Padang

4 out of 5
The ZHM Premiere DH Grand Zuri Padang
Jl. M. Thamrin No. 27, Padang, West Sumatra

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 31 reviews" "
Rating 8 - Good. 20 out of 31 reviews" "
Rating 6 - Okay. 3 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aneesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights at the Grand Zuri
The Grand Zuri is a professionally run hotel that would be at home in an Australian capital city. The staff were friendly and helpful. The hotel is undergoing some building work which wasn’t a problem during my stay.
Stayed 2 nights in Mar 2021
Response from Surni Yanti on 23 Mar 2021
Dear Mr. David, Warms greetings from Grand Zuri Hotel Padang. Thank you for your review Sir. We are verry happy to please you staying with us. Actually our hotel still under renovation for additional room category and hotel facilities. We will have sky lounge and swimming pool on the top floor. We invite you to comeback and staying with us again. We hope Grand Zuri Hotel always become the best choice to you and your family to stay. Best Regards Surni Yanti (General Manager)

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2021

10/10 Excellent

MavisKong, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay! overall very good
Stayed 2 nights in Feb 2020
Response from Surni Yanti (General manager) on 24 Feb 2020
Dear Mr/s Mavis Kong. Greetings from Grand Zuri Hotel padang, Thankyou for taking your time to write a review on Expedia. First we wanna say thank you for choosing Grand Zuri as a place to stay during your visit. we also happy that you also enjoy your stay with us. we hope that we can welcome you back soon. Thankyou and Best regards

8/10 Good

Jackson

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
There is rooms for improvement
Overall the stay is good and pleasant. I comments just hope the management will focus a bit more on the following, as i know the hotel is expanding. The location of the hotel is convenience, it is in the town area and everyone knows bout this hotel. i would say there is rooms for improvement is the services at the restaurant and the food at the restaurant. Guests are not attainable, i have to make my own coffee and call the waiter or waitress to clear the table. Besides, choices of food need to be improved, currently looks more on dessert than main course. more on sweet food than savory food. Room and toilet is clean, no problems, hot water available. Safety Box available in the room. It is still ok for me, some might not, the noise blocks are bit poor, i can hear people pressing the bell outside, closing door, and etc. I'm not sure whether is down or upstairs there is one night around 11 pm if not mistaken, i can still hear people drilling and knocking the walls at toilet.
Stayed 2 nights in Dec 2019
Response from Surni Yanti (GM) on 10 Jan 2020
Dear Mr Jackson. Greetings from Grand Zuri Hotel Padang. Thank you for staying with us and take some advice to leave some comment to improving our services and facility. we are sorry for some inconvenience during your stay. we really hope to welcome you with a better service next visit. Thank you and Best regards,

2/10 Terrible

BHUPINDER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff r very friendly. good location. walking distance to bazaar n bakery
Stayed 2 nights in Feb 2019
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear,Mr/Ms. Thank you very much for staying with us and also we really appreciate you were taking time to share your experience on Expedia. It is a very pleasure for us that you happy with our room & our staff. We look forward to welcoming you back for another visit at Grand Zuri Hotel Padang.. Best Regards

8/10 Good

ADAM MALEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear,Mr Adam Malek. Thank you very much for staying with us and also we really appreciate you were taking time to share your experience on Expedia. It is a very pleasure for us that you happy with our room & our staff. We look forward to welcoming you back for another visit at Grand Zuri Hotel Padang.. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD, I thank you for accommodating the change due to the flight case
Stayed 1 night in Feb 2019
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear,Mr/Ms. Thank you very much for staying with us and also we really appreciate you were taking time to share your experience on Expedia. It is a very pleasure for us that you happy with our room & our staff. We look forward to welcoming you back for another visit at Grand Zuri Hotel Padang.. Best Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Clean but dated hotel
Nice staff, but aircon didn’t work, a large part of the wall fell off during the night and they don’t serve any alcohol though I don’t think that is their fault?
Stayed 1 night in Aug 2018
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear Mr. Anonymous Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We always improving the quality of our hotel and service..We look forward to welcoming you back to our hotel in the future. Regards

8/10 Good

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was OK no complaint
Stayed 1 night in Oct 2017
Dear Mr. Arief Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We always improving the quality of our hotel and service..We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Very good hotel with excellent location in central Padang.
Dear Sir /Madam Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Sir /Madam Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming home... to Grand Zuri Padang...
AS we have stayed at Grand Zuri Padang several times before, our expectations were slightly shattered when we got to our room which was not what we expected....a Superior Twin rather than a Deluxe Kingsize. We could have mis-sighted the type of room. We told the reception and after a bit of enquiring the hotel moved us to a Deluxe room with facilities we expected. The decision on this was taken relatively quickly and we appreciated that. We used the hotel fitness cneter/gym every morning and we found that the equipment had been replaced with new Matrix ones with touch screen and the like. All of the equipment worked OK. Checking out was also a breeze. Overall it was another very good experience staying at Grand Zuri Padang.
Response from Naldi on 6 Oct 2017
Dear Sir/Madam Anonymous . Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. While I’m glad that you enjoy the stay and Once again, thank you for sharing memorable stay with us, We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

6/10 Okay

Verified traveller

Dear Mr. Henry Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

8/10 Good

Json, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5
Everything is good and to top it up, a gym is also located around the corner within walking distance from the rooms, design is good and the breakfast buffet has quite a variety to choose from. Will definitely be booking it again if I'm heading to Padang again.
Dear Mr. Json Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards Naldi Hendri General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
Good room, good place, near the city. But the wifi is not conected to our room.
Dear Sir/ Madam Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

8/10 Good

Siti, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have short holiday in padang grand zuri was good place to stay clean and value for the price
Dear Miss Siti. Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards Naldi Hendri General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and comfortable hotel stay
I had a one night transit in Padang. The Grand Zuri was clean, comfortable, and served a good breakfast with a wide variety of choices. Cable TV was nice. Location was also good as it is in walking distance to local shops and restaurants and a 20 minute walk to the beach front. I also enjoyed using their small but well equipped fitness room with new weights and weight machines.
Response from Surni Yanti on 12 Mar 2015
Dear Member of Expedia, Its our pleasure and an honor to serve you in Grand Zuri Padang. It is patrons such as yourself to whom we owe the success of this establishment. One of our hotel's motto is we know how to please you,. so we will always give you the best during your stay at our hotel. Looking forward to seeing you again in Grand Zuri Padang Best regards, Surni Yanti Genera Manager

6/10 Okay

ridwanto

Liked: Cleanliness, room comfort
Dear Mr. Ridwanto Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We always improving the quality of our hotel and service..We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad, center of the city, the food is standard..
Stayed 1 night in Aug 2019
Response from Surni Yanti (General Manager) on 16 Aug 2019
Dear Mr/Ms. Thank you very much for staying with us and also we really appreciate you were taking time to share your experience on Expedia. We are really happy that you enjoy your stay with us. We look forward to welcoming you back for another visit at Grand Zuri Hotel Padang with a better services.. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

AZLI, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perlu diperbaiki service urutan badan.....
Stayed 2 nights in Nov 2018
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear Mr. Azli Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We always improving the quality of our hotel and service..We look forward to welcoming you back to our hotel in the future. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear Mr. Anonymous Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We always improving the quality of our hotel and service..We look forward to welcoming you back to our hotel in the future. Regards,

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Surni Yanti (General Manager) on 28 Feb 2019
Dear Mr. Kiko Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We always improving the quality of our hotel and service..We look forward to welcoming you back to our hotel in the future. Regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Dear Sir /Madam Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

10/10 Excellent

Hasustan, Medan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantap ...Pas sesuai Harga nya
Rekomended
Salam Hangat dari Grand Zuri Hotel Padang... Dear Pak Hasustan.. Terima kasih sudah memilih Grand Zuri Hotel Padang, merupakan kepuasan bagi kami dan Bapak bisa membagikan pengalaman yang baik selama menginap di Padang.. kami tunggu kedatangan Bapak selanjutnya semoga Bapak & keluarga selalu sehat .. Salam, Naldi Hendri General Manager

8/10 Good

muhammad fahriza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Mr. Anony, Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards, Naldi Hendri General Manager

8/10 Good

poniman, dharmasraya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mantap
Mantap
Salam Hangat dari Grand Zuri Hotel Padang... Dear Pak Poniman.. Terima kasih sudah memilih Grand Zuri Hotel Padang, merupakan kepuasan bagi Bapak bisa membagikan pengalaman yang baik selama menginap di Padang.. kami tunggu kedatangan Bapak selanjutnya semoga Bapak & keluarga selalu sehat .. Salam, Naldi Hendri General Manager

8/10 Good

Aang, Pekanbaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comportable
Tempat yang nyaman. Rekomendasi buat yang mau liburan atau buat perjalanan apapun. Grand zuri mempunyai kamar yang nyaman dan pelayanan terbaik. Puas.
Dear Mr. Aang Warmest greetings from Grand Zuri Hotel Padang. It’s our pleasure to have you here. Thank you so much for sharing your experience. We look forward to welcoming you back to our hotel in the future. Regards Naldi Hendri General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel sympa
bon hotel avec un staff tres serviable. prix pas cher du tout.
Cher Monsieur / Madame Salutations les plus chaleureuses du Grand Zuri Hotel Padang. C'est un plaisir de vous avoir ici. Merci beaucoup de partager votre expérience. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir. Cordialement Naldi Hendri Directeur Général