Luxury Hotels & Resorts in Pacific West from AU$118

"Property was clean and breakfast was very good, with a myriad of choices and the staff was very professional and helpful. Checking in however was less than pleasant: no help or direction given upon arrival so I went to the right to find reception but it was to the left so I went around in an almost complete circle. At check in i was given the key to my room and the reception pointed to the direction of the elevator and I was left on my own no bellman to assist with luggage. The room was clean but missing certain items and this set the stage for the rest of the stay. Each night when I returned I had to call for my room to be cleaned and or to be replenished with towels or other items. Also the bathroom while clean is definitely not up to the 5 star rating it advertised. The wall was tiled except the shower enclosure was made of some type of material like vinyl and the shower floor was like a builder grade plastic/composite mass produce shower floor. No bathtub. The temperature and pressure of the water in shower and faucet was good. This is definitely not a 5 star hotel and the service especially on arrival is very poor. I have stayed at other Riu properties and never experienced this mediocre service. It's imperative that they use this review to implement a robust improvement plan immediately. They could benchmark other areas on their own property like the breakfast, lobby and poolside restaurant staff, or look to other Riu properties like in Mexico, Jamaica etc."

"very clean /small easy to get around property , staff great , food was good . Elevators are slow , had two double beds in room very small me and my hubby bad to sleep separately, would have liked to see more shrimp and seafood options . Beaches have black volcanic sand and very hot to walk on . overall very good first experience in panama !!!"

"Noise from other stays "

"We had a really good stay!! I would definitely recommend "

"Fantastic property especially for an airport hotel! Great food and a gorgeous pool. Super convenient shuttle to and from the airport and extremely helpful staff. I don't speak much Spanish but they all were very proficient in English. Definitely recommend this property."

"Reached around 10:30 am. Checking was at 3 pm. To our surprise,we had access to the room which was a delight to get some rest. Happy for such service. "

"Definitivamente, recomiendo este lugar, las habitaciones y todas las instalaciones son simplemente pulcras. Su estilo clásico lo hace elegante y la atención del personal es de otro nivel, muy atentos y amables. La ubicación es muy conveniente porque tienes la cinta costera al lado para salir a caminar. "

"The hotel must of been a beauty in its day. The location and views of the canal were amazing. I feel as if I was treated as a second class guest because I booked through hotels.com. Our room was close to unsalable, needed lots of maintenance. Couldn’t adjust temperature, yes I did ask for assistance he couldn’t help. Got lots of no’s with nice smiles. Wanted it to be great, it was mediocre."